Poor customer service and lack of ethics. They delayed processing my check, then processed it and…read moreadded to my account. After 4 months, I found out that they couldn't process the check as it exceeded its timeline. What was shocking was that they added the money to my account initially but silently removed without informing me. Now, they are blatantly ignoring the part where I lost money (interest of principal) by not having the amount in my account. On top of it, I now have to work with previous financial services company to obtain my check. One of the staff I was speaking with was very helpful in identifying the issue. Not to mention there were hang ups many a times as some of the staff didn't want to entertain the request. Miserable experience. I am moving my money away from these bigots!

BEWARE! Fidelity has partnered with a company that provides credit card services. All they have…read moredone is charged fee upon fee. Upon speaking with Fidelity about this partnership they informed that not enough people have complained about this service. So I guess I'm SOL. Do not accept any credit card offers from them. Gus Pena Florida

My father recently passed away and the team at John Hancock was professional, kind and handled the…read moresettlement of his affairs swiftly. They communicated well and took a huge burden off of my back. When it comes to financial services or intangibles in general, people typically only leave reviews when they have a problem and I think thats a shame. If you are considering John Hancock, take the plunge! You won't regret it.

John Hancock has perfected the art of taking simple tasks and turning them into multi-week stress…read morenightmares. I genuinely don't know how a company handling people's retirement money can be this inefficient. Save yourself the headache. If you like things done on time, with clarity, and without finger-pointing, look somewhere -- anywhere -- else.

Great clean space to work! There is a second floor with plenty of ambient lighting and seating with…read moreoutlets. Bathrooms are also well maintained

I stop by this cafe on my way to work. Everyone is always so friendly, lovely atmosphere to be…read moresurrounded by early morning. The lavender honey latte is my favorite. I tend to prefer it hot but the iced version is also good. There are syrups available for purchase as well. The breakfast sandwich is yummy and with the discount for card holders the price is not bad. There's always a cute pop up or activity on site to engage with. Cafe is always clean and plenty of seating while you wait. There's also conference rooms available for booking to work in.

JB is easy to work with and consistently has gone above and beyond what I expected of a Financial…read moreAdvisor.  He is able to support both my husband and I through the process despite having very different needs and knowledge bases about financial planning and investing.  He immediately supported us in rebalancing our portfolio, setting us up with security through life insurance, disability insurance, and recommendations for a Trust and Will law firm.  The support JB provides is inclusive and he is willing to jump on phone calls with you or complete paperwork if support is needed.   Excited to see the additional support that our partnership with JB provides as we continue to grow personally and financially with his advisorship.

I've been working with JB for many years now, and I would strongly recommend him for any of your…read morefinancial planning needs. He has been attentive, personal, and has always had my best interests in mind. If you are looking for an amazing long-term partner in organizing and planning your finances, there is no one better!

Took me to long to finally leave "Plymouth Rock". I thought…read moreat first Plymouth Rock would be better and more customer oriented than my last company I dealt with for decades! I was wrong! At first they were very attentive and concerned after my first yearly payment! Then yearly with increases each year without explanations or justification ! They just send you an email with your new yearly total. And expect you to pay. Called my agent, he seemed ok but something I can not pin point but felt he made me feel I was always interrupting him but in a nice way he thinks. I did not feel he was looking out for my best interest and after I left found mistakes were done! I had on a few occasions talked to someone higher in the food chain there and got better service! I asked to change agents but I would have to start all over again even with the same company! That's ridiculous and personality clash should not have to redo everything again. So!!! I finally left totally and got another company that actually saved me 1/2 of what Plymouth Rock charged me FOR THE SAME POLICY AND SAME COVERAGE! What a shock and my new Agent Amazing! So, in retrospect Not ALL COMPANIES REALLY LOOK OUT FOR YOU! SHOP AROUND YOU WILL SEE YOU COULD SAVE HUNDREDS.

Horrible customer service!! Horrible customer service. I had…read moreto file a claim with Plymouth Rock Assurance, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed, and now refuses to contact me back to fulfill his obligations. First time I've ever had to file a claim...I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim, because the guy who hit me wanted to pay out of pocket, until the estimate came back around$2,700. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over half a dozen times for them to come review the damage, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. The estimate I submitted from the body shop has everything all itemized with full color photos of the damage, so they should have no issue sending me a check for the balance due, lessy deductible like I've asked numerous times. Absolutely ridiculous, it's been since October 2025, and the rep keeps talking in circles...doing whatever she can to dismiss my claim, instead of doing the right thing. I even emailed the supervisor, who never responded back...All I'm asking is for them to send a check, so I can be made whole again. Allowing me to use ashop and timeframe that works best for me. I did my part, I paid for my policy on time and on full, expecting to receive quality reliable service when I need it the most. I feel like I was sold lightning rods and snake oil, instead of any Assurance of insurance...my next review is to report them to the BBB and an attorney...Consumer beware!! I don't know how they are still operational when they allow business to be conducted like this. Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...Claim number 643402706234

zero stars, fidelity investments, sucks, they will lockup…read moreyour debit card accounts for bogus reason, and say the back office locked it, you will spend 10hours on phone, and 6 hours at a branch office ; still waiting for my money !! update: got money back ,& i closed this lousy account! (DEPT OF FINANCIAL SERVICES, IN NY STATE, will help resolve bank fraud or bank wrongdoing; File one page complaint online; )

I don't expect them (Fidelity) to read this or care, but this is what I just submitted to the…read moreBetter Business Bureau.... Two out of the three agents I spoke to, on three separate occasions, severely misinformed me, specifically about the estimated time of arrival on which I would receive the funds (paper check that had to mailed) I withdrew from my retirement. Assuming I would have already received the check, because I received the "Distribution Statement" on Monday, July 14th, 2025, I called Fidelity and was specifically told that I would receive the check on Wednesday, July 16th, 2025 (today). Today, I arrived home, checked my mail, expecting the check and it was not there, so I called to find out why. The nice representative that I spoke with today did her due diligence (unlike the two prior), apologized profusely and informed met that the ETA now would likely be next Thursday, the 24th, which is totally unacceptable. The original transaction took place on July 1st and I was told that I would receive the check in "7 to 10 business days, that being said, July 4th is a holiday". Check wasn't even cut until July 7th, not even mailed until the 10th, was verbally told on Monday that I would receive it today (16th), and now the 24th?!!!!!! It is 2025 and it takes 24 days from the date of the transaction to receive a check? This "miscommunication" is going to cost me anywhere from $3000 to $4000. I can certainly understand a 3 or 4 day delay, but we are talking about 14. All these calls were recorded, so feel free to go back and listen. I hope someone does. Fidelity is a huge company, with billions of dollars, and I'm just a nobody, with a small 401K, in their eyes. They need to treat all their customers/clients the same way and make this right!! Thank you for your time.

We've been Fidelity customers for many years and we've been very satisfied. The size of our…read more Fidelity portfolio gives us a personal financial advisor who meets with us regularly (at his office pre-pandemic, on Zoom since) and has been very helpful. We use the website for tracking our portfolio, moving money electronically, etc. If, for example, we need to move, say, $25k from Fidelity to a bank checking account, it takes about a minute on the website, and it will get done by next business day. If we have something more complicated, we phone, someone answers right away, and they find a way to do what we need. (As an example, several years ago I needed to do some fairly complex maneuvers to make cash flow work for a home purchase; Fidelity helped me get it done.) We get small perks like a no-fee debit card that we use for ATM withdrawals because Fidelity refunds us any fee an ATM charges (anywhere in the world). I don't know why other Yelp reviewers have had such unhappy experiences, but we have never run into bad service or a problem that couldn't get solved.

What can I say? love TD Bank!…read more STAFF: Friendly staff very courteous and helpful. HOURS: always open early...and late.

TD Bank must improve their training procedures. Staff at the Franklin Street location has very…read morelimited knowledge of how to open accounts. Both the rep and the manager gave out incorrect information on procedures. I've had to visit two other branches to rectify the issues. EDIT: I have since closed all accounts and withdrawn most of my money (they cannot find last deposit I made, and are now conducting a search to find the missing funds). Nice interior design, and friendly tellers, but the lack of experience of the reps makes for a disappointing bank. TD Bank is definitely not America's most convenient. Avoid at all costs.

Someone hacked my Chase credit card and I was told by Chase that I am unable to use my account…read moreuntil I bring 2 forms of ID to a Chase bank branch. The problem: there are no Chase branches in my state. I was told driving to a different state is the only way I can reopen my account. Outrageous!

From the owner: J.P. Morgan Private Bank delivers customized wealth management advice and solutions to individuals…read moreand their families, leveraging our broad capabilities in investing, family office management, philanthropy, lending, fiduciary services and special advisory services to help our clients advance toward their own particular goals.

Pre-rental: "Oh sure, we'd be happy to pick you up at the…read moretrain station! Here, let me leave a note on your reservation file." (Great, because that's the only reason I picked this company - was specifically looking for this service.) Actual: arrive at train station, call, call, call, no one answers except the big corporate office who says they can't connect us to this small office. Finally take a cab there with toddler in tow and hear this from the lady who processed the rental: "Pick up? No we don't ever do pick ups here." Car itself was brand new, clean and ran well. Crappy toddler carseat but they always are. Guy was nice enough to help me install it even though he insisted that they don't usually do this. Return at alternate location (for an extra fee, to Logan airport) was smooth, although guy said: "I'm unable to give you a receipt right now. We'll have to email you. 24 hrs later, still no email. I have no idea what we were charged and if it matched the initial price they gave us. Sooo, car was fine but customer service felt like lots of lies and runarounds. We'll look for a different rental service next time.

Can I rate Hertz a zero? We (Gold Member) reserved a car months in advance, got to the airport and…read morehad to take the last car available - ac is broken, 46000 miles on a 2018 Trax, expired inspection sticker! Last night of vacation, car would not start....called Hertz's emergency road side service - long story short, 4 hours later and no service came! We were hung up on 3 times, waited 4 hours to be abandoned by Hertz! We prepaid our reservation to be told "pre payments can not be refunded" !!!! The best Hertz can do is add 750 points (= 1 day rental) to our account for next time! According to their records "ERS called you back and you did not answer" - we were at their mercy and we aren't going to answer their phone? According to Hertz, they mechanically review all cars before they are put in the lot, yet Hertz's manager tells us "the previous customer did not let us know the problems, so we just washed and buffed the car and put it on the lot"!!!! I think you get the picture of our experience - DO NOT PREPAY, don't count on their emergency roadside service and be prepared to be lied to and end up with absolutely nothing but aggravation from Hertz!