Terrible! Do not recommend! Had to submit so much personal information only be declined as I was…read morenot an acceptable candidate due to my car loan being only 8 mons old.

From the owner: Applying for a payday loan with Quick Cash Loans, you will get fast financial support on any…read moreoccasion. We're a lending platform designed to assist customers with any credit and income. We will be happy to help you overcome your small financial emergencies without bothering you. You may count on our assistance regardless of your loan purpose. Feel free to apply with any credit score. We don't look at your credit issues. We strive to provide immediate financial assistance that is accessible to everyone. If you need money asap, we will be happy to help you get it. Apply today and receive cash within one business day!

I got here just in the nick of time before they closed at 5 PM. It's now 4:44 PM and the line is…read moresuper long. I should just use the ATM. They need more tellers!!

This is one of the few locations in South Orange County that has a drive-through ATM. It's so…read moreconvenient to just drive through and get the cash instead of having to walk up to the ATM. I love that. Also, the building itself is absolutely beautiful and has an old historic vibe.

Worst online payment system ever. Worst customer service ever. And I shudder to think what kind of…read moreservice my high premium will get me if I ever even need to use the insurance.

They will cancel you for things that have nothing to do with you and won't work with you at all and…read morewill say they do inspections but will use photos from before you even own the place.

Nathan is exceptional, very attentive very professional took care of all my needs and even got me a…read morebottle of water. I recommend the Mission Viejo branch to everybody and see Naethan.

Extremely disappointed with the mortgage underwriting team at OCFCU. Despite providing clear…read moredocumentation and citing specific Fannie Mae guidelines (B3-3.7-02) regarding business cash flow, the underwriting team ghosted me for a week, and their manager Monica Partida refused to apply standard industry add-backs, resulting in a wrongful denial. OCFCU went back on their word after I was promised by my loan officer Jennie Jacobson. that OCFCU would apply standard industry add-backs to my income. While she promised to use standard industry add-backs to secure my application (and Hard Credit Pull), they then fundamentally changed the "rules" during underwriting to deny the loan. Indeed, the entire culture at OCFCU is decayed with failed communication at each level. Even after escalating my credit appeal to the executive board, I was ghosted for two weeks with zero accountability or rebuttal. The executive board (Kathy Jumper, Donald Carazo and Jeff Harper) never sent me a single message acknowledging my escalated complaint and appeal. My appeal was affirmed and singed by OCFCU fourteen days after the fact and coincidentally the very same day I told them: "Too late, I will be publishing my bad experience with OCFCU online." Although, instead of simply emailing me an update, they claimed to have snail-mailed me the response to my appeal--nothing was ever received in my mailbox. If you are self-employed or have a complex income, save your credit score and go to a lender that actually understands modern secondary market requirements. UPDATE (May 13, 2026): After escalating this matter to the Executive Board and the NCUA, the Chief Lending Officer Jeff Harper personally intervened to make right on the misrepresentation of underwriting standards. The Credit Union has since facilitated the removal of the hard credit inquiry. While I appreciate the eventual accountability from leadership, I do believe the initial process for self-employed members remains flawed. 3 stars for the resolution, 1 star for the experience.

Ail, the mgr, very helpful and very nice. Explained everything to me and was very patient. Very…read moreconvenient location

This is a CASHLESS BANK! Don't come here if you need to get specific bills. I had no idea some…read morebranches didn't have cash anymore.

They asked me to wait for 10 mins for the manager to return so I could deposit my check. Their…read more"manager" returned after they closed at 4pm. How convenient. This is a joke. I've never been to a more poorly managed bank.

I can't believe I'm sitting here writing a review for a bank but here I am. I walked into Bank of…read moreAmerica this morning and I was greeted by a man named Brice. He asked what I needed, I said I wanted to order checks. He immediately raised an eyebrow and said with a tone and a condescending smile to do it via the app. His exact words, "you know you can do it on the app?" Yes, I know, I can do it via the App but I was already in the shopping center and don't understand why I couldn't do it in the bank? He proceeded to look at his coworker, Nick, and they made eye contact and smiled to each other, so condescendingly, and asked "are you a preferred member?" and looked up my phone # and said "you are not a preferred member." I told them I just needed a couple checks issued to a contractor, Brice proceeded to tell me to go to Walmart or CVS to get a cashier's check LOL. You're a bank and you're sending a 7 month pregnant lady to Walmart when you can just do it here?! He also asked me how much I needed each check for (not small amounts), and still told me to go to Walmart. It's honestly so sad to see these guys at work in their mediocre suits and their "better than you" attitude and I hope their lives get better and they're happier one day so they don't have to bully customers. Xoxo, a pissed off pregnant lady.