Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

I'm proud to be able to review Sherpalux, as I'm a repeat customer of Joe M's. I trust his…read moreexpertise on timing, his courtesy and commitment to excellence, AND when time permits his photography skills of the surrounding area. He helps put the nuanced moments in play to enhance your memories and nostalgia. Awesome guy! Been using the service for 11 years now.

My wife and daughter were in Austin with friends to pick out a wedding dress for our daughter…read more Being Halloween night I knew parking in downtown Austin would be a challenge. I looked online to review car services and decided on SherpaLux. Joe gave me a good quote within a couple hours. It was the best decision I could have made. The large SUV was beautiful and clean, and Joe was super friendly and courteous. The night was perfect and memorable for everyone. If you are looking for a professional and first class car service, please consider SherpaLux. You will not be disappointed.

A Full and Wonderful Day…read more Our tour with Dale was fabulous. I wasn't sure what to expect, but it didn't take long to realize that not only is Dale a great tour guide, he's also a very personable and knowledgable man who makes you feel like an old friend. The points of interest were superb and the last stop we made provided one of the best meals I've had in my life and most likely the best ribeye ever. The day lasted longer than expected, but it was a wonderful day and ended up being just perfect. We are planning to use his rental venue for a retreat in the coming months and looking forward to it. I highly recommend his services.

First I would like to start with the facts. 1. We booked…read morethis tour months ago but unfortunately had to reschedule to a later date. (due to Covid19) This was not an issue for anyone attending the tour and the company got all $2800 paid for in full. 2. Yes $2800. We had 28 people in our group, It required two buses that were at their max capacity. 3. I would give a HUGE ZERO if I could. The buses arrived at the pick up location 25 minutes early and expected us (all 28) to load up. Not all 28 people were even there yet. The male driver already seemed annoyed at this point. We ended up pulling out at the agreed on time. When trying to leave the 2nd winery we couldn't. The drivers HAD LEFT and weren't there to pick us up. We waited outside in the sun outside for 30 minutes before they even got back. But that unfortunately is not why I am writing this review As we were loading the bus to go home the male driver said that would be charging us for a cleaning fee ($300) because someone spilt something on the floorboard. Pretty steep for a small spill that could be wiped up with a Clorox wipe but she agreed to pay it she sat down. Comments started to be exchanged about the steep fee and how the day had been complete chaos up until this point. The man began to get pretty heated and slammed the door. When he opened the door to his seat he said "who the f**k spilt something in my seat." Nobody had spilled something on his seat. Upon looking at the "spill" it appeared to be sweat from Him. He continued to cuss and yell and eventually told us to "get off his bus." We all piled off and the other bus also unloaded. Now it is important to note the other driver said we didn't do anything wrong and that she didn't agree with how he was handling things. He told her he was in charge and that he would make the call. She became quiet after that. They ultimately left us there to find our own rides. The male driver was rude and didn't speak unless spoken to the entire day. A beautiful day with amazing company was RUINED by this company and I will not recommend them to anyone!

If I could give this place 0 stars, I would. My Fiance and I…read morehave been planning our wedding that'll happen in November for about a year and have been working with a fantastic wedding planner. In February, we signed a formal contract & paid a deposit booking R&R's shuttle service to drive our guests from the hotel to venue and from the venue back to the hotel, at the end of our wedding. 3 Months away from our wedding, we receive a call from R&R cancelling their service because Formula 1 was happening the same weekend of our wedding. They would most likely generate more money from servicing other clients to Formula 1 than our wedding. Fortunately, we will get our deposit back however there was no penalty for R&R Canceling our contract. We're now scrambling to book a transportation service 3 months away from our wedding. Do not book R&R as they're unreliable and their service depends on how financially beneficial your needs are to them. Our planner also made efforts to reach out to R&R and they told them the same reason for the cancellation. Needless to say, or planner was just as shocked as we were, as they've worked with them multiple times in the past.

We rented a min-bus (23 seater) for my 40th birthday trip. Our driver, John was exactly on time and…read morevery friendly and professional. The bus was very clean with working speakers and perfect A/C. John got us safely to all of our destinations and then safely to our rent house....truly invaluable. The entire booking process was extremely easy and they called the day before and the day of to confirm details. They all sent a confirmation email with addresses of places we wanted to go. My friends and I were all very happy with the service. I searched tons of websites and got tons of quotes and R&R was the best price by far. I would rent again and I highly recommend.

The bus ride itself, and our bus driver Tammy, were great! The management of the company was not…read moregreat. We had a 2 o'clock reservation. The reservation before us was late and instead of cutting into their time, it pushed our reservation back. Originally we were told we were only going to get pushed back a half an hour and then when we got to the pick up spot at 2:30 we were contacted and told it would be closer to 3:00 and then a little bit after 3 o'clock we were told the bus was on its way, but were not given a timeframe. The bus pulled up about 3:30 but the bus driver had to clean up and restock and give us the rundown of how the afternoon would work and we didn't leave until closer to 4:00. Tour itself was fun; open air bus, music, sightseeing. We were only on the bus for an hour and a half instead of what should've been a two hour excursion. Once we were off the tour, we contacted the company to ask what they could do for us for the time inconvenience (late and shortened tour); either refund some of the cost or they to pay the mandatory tip to the driver instead of us coming out of pocket more. WHILE WE WERE STILL STANDING ON THE SIDEWALK NEXT TO THE BUS the company calls the driver and tells her we weren't impressed with her service and that we weren't tipping her. When she asked us about it we told her the truth about the phone call and how we asked for the company to either refund us some of the cost or have them pay her tip for the inconvenience. We've been home for a week and the company has failed to contact us back. Horrible business management. Book a tour at your own risk.

Oh my gosh! This was so much fun! We rented it for a bachelorette party and it was better than…read moreanything else we could of done. Open air. Music and great sites. Our driver Steve was knowledgeable, kind and a great host! The bride to be had the best time. Do this instead of a limo. You won't regret it!!