I had submitted a warrantee repair claim through LOWS for my clothes washer which I had the extended warrantee on.
The LOWS website gave about 6 options for certified repair shops, which I chose the closest one, tbelectronix in Zephyerhills.
The technician did not show up on the appointment day, though when I called they said he tried calling the house.
The man I spoke with asked for the washer MOD #, and I explained the problem with the washer. He determined it was electronic and said he would order the part which takes 3 to 7 business days to receive, then would call to schedule the repair.
On business day 7, I called to get a status and the receptionist said they would call when they received the part. I wanted the manager to check the status of the parts delivery and asked for a call from her boss.
Never received a call so sent and e-mail to the business e-mail adx asking basically the same thing. My response was, we'll call when the part comes in.
I contacted LOWS warrantee dept. and explained this issue on or around business day 10. LOWS responded within one day, and said the part was no longer available and LOWS refunded the cost of the whirlpool clothes washer on a LOWS gift card.
If I had not contacted LOWS about this lack of service, I don't know how long I would have been waiting for a response from Tbelectronix LLC, out of Zephyerhills, FL. read more