1. Sewing Machine & Vacuum

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    Lakeland, FL

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    Sewing Machine & Vacuum

    5.0 (1 review)

    Services - Sewing Machine & Vacuum

    Appliance repair

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    4 years ago

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    Cannon's Appliance Service - Front Office

    Cannon's Appliance Service

    (23 reviews)

    UPDATE: Rick, their customer service manager called me in regards to this review no more than 15…read moreminutes after I posted it. He said it was a communication breakdown between Whirlpool and Cannon's where Whirlpool online refers a client out to a service company but doesn't clarify the cost of the service call. He said he would refund my service fee. Big thanks to Rick for helping me in this matter. I will retract my BBB complaint. ____________________________________________________________________________________ This company is a farce. Stay far and away. Technician was as friendly as a rattlesnake. Performed no work over the course of the 10 minutes he spent at my house and charged me $85 for the privilege. No one at this company warned me the service call would be $85. Simply unacceptable. Below is the contents of my BBB complaint on this scam of a company: "I was connected with Cannon's Appliance Service through the Whirlpool website on 7/5/16. I was trying to get my dishwasher repaired as it has two indicator LEDs that aren't working. My dishwasher is indeed out of warranty. When technician arrived, he was completely unfriendly and didn't even introduce himself or the company was representing, he just walked in. He opened the dishwasher door and matched the serial number with the one he had on the paperwork. Then he told me he would have to repair the entire control board and that the price would be so much I would be better off to just buy a new dishwasher. He went out to the car to get the part number and the actual cost. When he came back in he said it would be $156.09 for the part and $125.00 for the labor. With tax figured in the total would have been $300.76! I, of course, told him there was no way I could justify that amount of money and I would just live with it. It was at this point he told me it would be $85 just for coming out and spending no more than 10 minutes at my house. He barely spent 5 minutes inside! I called their customer service department and Amanda answered. I told her their technician just left my house and charged me $85 for doing nothing over the course of 10 minutes. She began to argue with me first by saying she didn't even know which technician was at my house. I of course told her I didn't either as he never introduced himself. I told her I would never have had them come to repair my dishwasher if I had known it would be $85 just for the diagnosis. She continued arguing by saying she had tried to call me on 7/5/16 which was a blatant lie as I had no call received or missed from their number on the 5th. If she had called and I didn't answer she could have left a voicemail, which she didn't. She then told me the technician should have called and told me how much it was going to be. Again, this never happened. However, this very same Amanda called about a half an hour before the nameless technician arrived just to make sure I was home, but she never once mentioned the price. This is unacceptable. I'm out $85 for absolutely nothing. The technician spent 5 minutes in my house and another 5 minutes out in the service van looking up parts. No one did their due diligence of warning me how much the service call would be, so I had no choice but to pay the $85 on the spot. Amanda, of course, said she'd forward my complaint to the service manager, who I assume will only continue to make excuses and tell lies. I want my money back and I want no one to get taken advantage of again by this scam of a company."

    We used them for years. We won't use them anymore for anything. If they don't care enough about…read morethose who put food on the table how are they gonna care about your average Joe

    Sewing Machine & Vacuum - homeappliancerepair - Updated October 2026

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