I'm in charge of an annual HOA block party for 150 people so I am familiar with the rental companies in Ft Myers. Taylor Rentals' prices on commodity items such as tables and chairs are literally double those of at least three comparable suppliers Their customer service rep was extremely rude accusing me of making and subsequently cancelling two separate orders. This is preposterous as I never talked to this company before and I have been doing this for 9 years. I can find no good reason to do business with Taylor Rentals. read more

I am so loyal to Taylor Rental for all my rental needs. They owner, Syd, and his rental pros MaryAnn and Kelly are complete pros. Carlos runs the warehouse and is fabulous. Not sure who gave poor reviews, but disregard and use them. They have the best ideas and solutions. I love Taylor Rental and have used them for 20 years! read more

TERRIBLE customer service and EVEN WORSE product quality! We rented a tractor for the weekend, the first thing that happened was they shorted us a half a day that we paid for and then when they dropped it off they dropped it off down the road at the wrong house and just left it there! Once we got it back from the neighbors house, we started running it and it broke down within the first few hours of running it. We fixed it several times without complaining to the company, using our own hydrolic fluid that it was leaking and our own grease to fix the tracks. It then proceeded to continue to break down three more times! We also rented an attachment that you can tell has been welded back together several times and it broke apart at the previously welded area. When we called to ask for help or for them to come just pick it up the owner got on the phone and started yelling profanity at us and asking where we were because he wants to come "kick our asses." Mind you we were completely professional and calm the entire time and the owner completely lost it!! Seems to me that he may get these type of calls often and couldn't contain his anger anymore. It was the most unprofessional way of handling the situation. read more

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Poor quality, vintage equipment that should be retired with all kinds of safety issues. My yard has a few of their nuts and bolts from safety plates that flew off while in operation. Thats their equipment. The personnel are rude but more than just rude, they act like teenage punks with statements like "Whats the problem?" which takes the place of being polite and saying "How can I help you?" when entering their business for the very first time. When you complain about the broken equipment the reply on the phone was "Don't speak 'sh*t' about my stuff". I suggest renting somewhere else. read more

Taylor Rental Party Plus - Poor quality, vintage equipment that should be retired with all kinds of safety issues. My yard has a few of their nuts and bolts - Party Equipment Rentals Near Me - Naples, Florida

Pretty overpriced, especially for the quality. I would recommend looking into another rental company.

If I could give a 0 star review, I would. Terrible customer service, extremely rude and curt. There are plenty of other rental companies to use, find somewhere else. read more

I made a reservation for a piece of equipment. Meaning I called a week before I needed this tool so there would no chance of not getting it. I am on a super tight time schedule with counter tops installers. I arrive at rental desk around 7:30 am to pick up a duct lift. Introduce myself and say I reserved a lift for today. I'm here to pick it up Service guy: ya, it's not here Me: I reserved it Service guy: yes I see that but we don't have one Me: this is what a reservation is for, so tool will be here Service guy: I'll call and see when it's coming back Me: I reserved it for this morning Service guy: it will be here at 11:00 Me: really?? A reservation was made and you guys said fuck it let's rent it out any way?? And I left Went to sunbelt, they had 2 units and for almost half the price, helped load it and were happy to help Horrible service, no attempt to try and resolve the issue, no apologies, just, ya it's not here read more

Avoid this place at all cost. We used them for a wedding and they delivered an indoor cheap but expensive arch that could not stand up to the weather conditions. They knew full well it was an outdoor event. I had gone there and picked out the outdoor sturdy arch myself. Later found out they delivered our arch went to the wrong location. They were not accommodating or even answering the phone to correct the problem the day of the wedding. We had to make shift an arch with wood beams that didn't compare to the gorgeous design we had worked out with the pillared arch with our florist. We were not refunded either! read more

As Hurricane Irma was on a direct path to hit my city, Naples, with a projected wall of water that would surge 15 feet high, and proceed 30-miles inland, where I reside in my backyard being Naples Bay, I would have been under water in my one-story home. I had to evacuate as this became mandatory within the AE Flood Zone first. Access to return to Naples was not made available until September 12, 2017, which is also the date this item was to be returned. Upon my return I had attempted to return this item on the date agreed upon, however Taylor Rental, like 99% of the City of Naples was closed. I was therefore unable to return the item. As of today I am working closely with my neighbors to rebuild my city and have been part of the cleanup on Third Avenue in Naples Florida and have been assisting many of our older residents in removing debris from their driveways so they can begin to move around the city. As a major effort is underway I have still attempted to reach Taylor Rental and yet no response. Taylor Rental of Naples Florida has now charged me an additional $630.70 as of September 14, 2017. As of September 14, 2017 this leased generator now totals $1,009.12. A product I did attempt to return and have attempted to contact Taylor Rental regarding, both of these attempts resulting in no response from Taylor Rental. This generator retails for $495. The MMD Generator that I have leased is 4 years old, has failed on three occasions from a filthy carburetor. The machine has only run on these 3 occasions for roughly 15 to 30 minutes before teetering and turning off. Regardless of attempting to prepare in an impending natural disaster I was only able to get this last generator after calling more than 32 different stores, as everyone else in the City was looking for the same life sustaining products available. It should be noted that upon returning home with the generator that it was noticed a service tag was connected to the side of the generator, reflecting the item was actually not supposed to be leased and was in for repairs, not lease. Unfortunately while I do still have this generator I was forced to go and find a generator upon my returning, while still having attempted to return the generator that has not, nor does, work to Taylor Rental. The level of pressure and anxiety associated with near catastrophic events is beyond description and then couple that with a company that is taking from you mercilessly and without any ability for retribution in a time of crisis I can't even begin to convey how this feels. If all of this sounds like a great company to you then please by all means go ahead and use them. read more

I plan all my parties using Taylor rental. Maryann is super helpful and great at creating and putting together visions for wonderful parties and weddings. Their selection of party rentals is great and they are very accommodating at getting items they do not have in stock. Their tents are the best around- always clean and well taken care of. Definitely worth the higher price after seeing some of their competitors drab tents around town. read more

I rented a stump grinder last min because the equipment company I normally use were out of them. They're rate was triple what other equipment companies charge (I know because I priced it out to 3 other companies) I would recommend using All Star, Sunbelt, or RSC before Taylor if you can just because of price. read more

Horrible customer service!!! An employee stole my designer sunglasses. The security camera shows the employee going into a restricted area, putting something in his pocket, while looking around suspiciously. When reported to Gary the manager all he said was, "that person would never steal". The manager then did nothing and told me not to call back. read more

I called yesterday asking to be quoted for a table order of 80 tables and what delivery charge would be. I was told te delivery would be $125 which I found to be a lot of money being that the venue it was being delivered to was not far away at all within a few miles of distance. I hung up and called other companies that were within the area and their delivery was half the cost unfortunately they did not have the amount of tables that I needed. I called again this morning and asked if they can work with me for the delivery fee and explain the situation of the other companies being cheaper but not having what I needed instead of saying yes and working with a new clients as myself the lady who picked up the phone had every other excuse in the book. I was not asking her to match the table pricing even though the other companies that I found were two dollars cheaper than what they charge I was simply asking to work with the delivery charge since it was on the same road not far. She said the amount of tables that I requested required of loading and unloading which I understand but again to not lose a new customer I was asking if she would negotiate the delivery charge and again excuses. She was rude, not excited for new business, willing to let go of a new client etc. I told her I will go through someone else and wished her the best of luck. I now see why the reviews were so bad here on yelp. I ignored the bad reviews and still contacted them but now I am leaving a review myself. Your company will never be successful if you acted the way you did on the phone right now. You will fail. read more

Would highly recommend. We used Taylor Rentals equipment for a pool project we were doing. There was miscommunication with the smallest "ride in bobcat" and we accidentally got the wrong equipment delivered. Their smallest bobcat wouldn't fit through the gate. Not only did they fix the problem right away, they understood we needed to use a different company since they didn't have the equipment we needed at that time. Because of that we went back to them the following week and rented a scaffold for two weeks. Instead of being upset they were understanding and considerate while being polite. We will use them in the future. read more

Caution! Just rented an Edco surface grinder for $225.00. The units power head was obviously worn out; overheating, and shutting down every few minutes. After an hour or two of struggling with the unit, we called Gary at Taylor who sounded very lethargic and disinterested with our situation. He blamed it on our extension cord or power source. We eliminated each of those causes. We returned the unit and were charged the full amount. Never again will we rent from Taylor Rental in Naples Florida. read more

I would not recommend these guys to anyone. They charged my credit card $88.49 for 10 gallons of fuel the day I returned the equipment. When my wife saw the charge she called them and spoke to Syd. Syd basicly told her too bad. He knows that fuel is not covered on the rental agreement and he can charge whatever he wants whenever he wants. He hung up on her after that. Do not do business with these people. read more

I've used the Taylor Rental on Radio Rd in the past without issue. The people working the equipment side haven't always been overly pleasant. How ever after recently renting a tractor from them I've found out just how unpleasant they can be. I rented a tractor for the weekend. 5 hours in it stopped working. I immediately called them to inform them. I was told nothing could be done until the following week when they reopen. That afternoon the driver who dropped the unit off returned. He came to get the unit but since the hydraulic hose was broken, it could not be moved. I assisted him with the removal of the hoses with my own tools. I was informed that someone would return to fix it onsite after the weekend when they reopened. Instead I returned home that day to find that they did not replace the hoses and repair it onsite. They used another piece of equipment to just drag it offsite. This of course left considerable damage to my yard. When I inquired about the damage. I was told no one would be returning to fix the damage they caused, I would not be getting the replacement, and instead was threatened with the cost of repairs. Rent at your own risk! Also I'd put no star if I could with how I was treated. read more