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    Taylor Matt Dr

    5.0 (1 review)

    Services - Taylor Matt Dr

    Chiropractic bodywork

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    4 years ago

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    The Joint Chiropractic

    The Joint Chiropractic

    3.9(42 reviews)
    20.0 mi

    I'm never been chiropractic fan, but while out of town I needed relief for neck and back pain. With…read moretravel and age these things happen, but I had no time to wait. The Joint Chiropractic is a massive chain practice across the country. I get eat used them recently in Virginia Beach where they have multiple offices. The front desk staff was nice. I saw Dr. Eric who has a wonderful bedside manner. After a discussion of my pain and location manipulation of neck and back was performed. Treatment plans can last weeks, so I had no illusion that I would get immediate relief. However, it was very helpful. I appreciate the services provided and no longer a chiropractic doubter. The group offers different plans and a $29 first time patient deal.

    I want to be fair in writing this review because I absolutely made a mistake here. I should have…read morebeen paying closer attention to my credit card statements and caught the recurring membership charges much sooner. That said, my experience with The Joint has left me extremely disappointed with the way their membership and cancellation practices work. I stopped using The Joint roughly three years ago. Their own records confirm that I have not had a visit during that entire period, yet I continued to be charged approximately $80 every month. Over that time, those charges added up to several thousand dollars for a membership I never used. Their records also show that I contacted the office in 2025. I vaguely remember that call after noticing a charge and trying to deal with the membership. Ultimately, no written cancellation form was completed, and the charges continued. When I finally went into the Friendly Center location to address everything in person, the district manager specifically told me that they could not cancel memberships over the phone because doing so would be a HIPAA violation. She made that statement in front of customers and an employee she was actively training. After I challenged that explanation, I later received an email acknowledging that the written cancellation requirement actually comes from The Joint's Wellness Plan Agreement--not HIPAA. That distinction matters. HIPAA is federal healthcare privacy law. A company policy requiring written cancellation is one thing. Telling a customer that federal law prevents cancellation over the phone is something entirely different. I asked them to consider the circumstances and refund the charges, or at least work toward a reasonable resolution. I openly acknowledged that I should have caught the charges sooner. Their position, however, is that because I did not follow the written cancellation procedure, they are entitled to keep all of the money charged over roughly three years despite their records showing that I never used the service. To me, that says a lot about how this membership model operates. Consumers should absolutely read every part of the agreement and watch their statements closely. If you think you canceled, verify it in writing and keep a copy. Do not assume that not using the service for years, contacting the office, or making your intentions clear will result in any flexibility later. I take responsibility for my mistake. But in my opinion, a business also has the ability to look at an obvious situation, exercise some discretion, and decide whether keeping thousands of dollars for services that were never used is really the right thing to do. In my experience, The Joint chose the contract over the customer. I would strongly encourage anyone considering a membership to understand the cancellation requirements before signing up and to monitor every recurring charge carefully

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    Taylor Matt Dr - chiropractors - Updated October 2026

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