Melissa and Alicia are the best!! Super knowledgeable and helpful. Great customer service.

AVOID THIS SO-CALLED COMPANY AT ALL COST! We trusted Taxperts with our tax preparation for several years and paid them to prepare and file our tax returns. We recently discovered that they never filed our returns from two years ago, despite being paid to do so. I only found out after contacting the IRS to resolve an issue with being charged hundreds of dollars in penalties and interest all due to Taxperts. Because of Taxperts failure to file our return, we were assessed IRS penalties and interest that we should never have had to pay. Melissa repeatedly promised to reimburse us for those penalties and interest but never followed through. After months of excuses and broken promises, we have received nothing. The IRS provides IRS Form 14157 specifically for reporting tax return preparer misconduct, and we have been forced to pursue that process. This is classified as crimal behavior. Based on our experience, I would never trust this company with my tax returns or my personal financial information. If they failed to file our return without our knowledge, it raises serious concerns about their professionalism, accountability, and the handling of sensitive client information. I would strongly encourage anyone considering this company to think twice before giving them access to your financial records. read more

Questionable ethics, will not be going back. Last year, I tried to make an appointment on April 8th. Melissa said she was fully booked but that I should upload my documents and she would have her associate review them for me. Imagine my surprise afterwards, when my invoice included a $50 "rush" fee, that was never mentioned during our initial conversation. A heads up would have been appreciated and that is exactly what I said to her, but she didn't care enough to respond. Had I been extended that courtesy, I would have still had time to go elsewhere. I never once used the words "rush", "expedite" or "hurry" and since I still had a full week before the tax deadline, there was absolutely no need for me to have made such a request. Another issue is the lack of communication. My mom had reached out and asked for assistance with some tax forms. After weeks of silence, I also reached out with a text, email and even voicemail...all were ignored. After months with no response, Melissa finally replied that she had been ill but was feeling better. I then repeated my mom's request for help and was again ignored. Never heard back from her. Who needs that kind of treatment, especially after being loyal clients for 6 years? read more

Definitely needs communication skills. I understand things are busy during tax season but when im continuously hounding her and she continues to say she'll call me back after her next appointment and then never does. She has my tax papers hostage and she isn't even at the office. Ive left over 5 voicemails and gone to her office and she told me 2 weeks ago she would call me back after her 2 o clock appointment. I was charged a 100 dollar fee for an extension I didnt need an extension I could have done my own taxes and it would have e been on time, but it was Melissa who was behind so she charged me a late fee. Now she's MIA and I dont know what to do. Definitely im going to HR Block as soon as she releases my tax papers and decides to come to work. read more

Melissa was so helpful and friendly! She got all my documents filed no problem and even helped me start planning for next years taxes. I've definitely found my tax person and am so glad I don't need TurboTax or fuck ass scammer H&R Block or anything like that anymore. Support your local people thanks Melissa!!! read more

Mels WAS AWESOME she took care of me in a timely fashion and met most of my expectations!

I've worked with Melissa for a few years now and she helped me file late after another tax preparer in town failed to file and left me with a mess!! I was so upset about it but she helped me to get everything straightened out. She is very knowledgeable and super helpful! She really does go above and beyond to help you. I will not work with anyone else! read more

3/1/2025 We would just like to say that it was very enjoyable doing business with Melissa regarding our 2024 taxes. We were not sure where we were going to go to process our taxes when moving to Nevada, but we are sure now to use Melissa. Our tax appointment was right on time, organized and most importantly, accurate. Tax refund sent electronically 2/20 and funds received 3/1. It's very hard to find a service that performs as you expect the first time out. We highly recommend Melissa. See you again next year... read more

First time using this company but they have the knowledge and expertise. I was certainly impressed.

Lacks communication skills. I contacted her on 4/12 to request information on filing business taxes. I understand this was last minute and had no problem waiting until Melissa was available to begin working on our files. In our initial phone conversation we scheduled an appointment to file an extension. All further communication was handled over text message. She never requested any information from me. There was a mix up with the extension appointment and we missed it, my daughter contacted Melissa to reschedule. Melissa informed her that I hadn't provided any information. She stated that because of this she was unable to complete the extension paperwork however Melissa never requested any information from me when we spoke over the phone nor by text message. I reached out to Melissa by text message three times on three different days to find out what information she needed. Unbeknownst to me it just so happened that I contacted her on the final day to file the extension. When I finally get a response that day and provided the information needed she requests a credit card to pay for the extension. Since she already confirmed that we needed to come in the office to sign the extension paperwork in order to submit it I asked her if we could submit payment when we arrived at the office instead of texting or emailing the credit card information. Long story short, the paperwork never gets filed, and we're left to find someone else to handle the taxes. I understand that this was all last minute and tax season is pretty hectic and crazy. That being said, if you're too overwhelmed and unable to provide the level of service that a potential client requires then perhaps you should communicate that so better assistance can be found elsewhere. read more

Working with TaxpertsLV was actually better than GREAT. Absolutely "FANTABULOUS", and on a scale of 1 to 10, you guys are a 15 in my book. The session was not long at all. A friendly atmosphere and humble attitudes make for a comfortable and rewarding sit-down and do your taxes. The staff has a well-rounded knowledge of tax laws, both for the past and future situations. I highly recommend this firm for all things taxes or IRS. I had not done my 2020 or 2021 taxes and they quickly, efficiently, and effectively completed the task in under an hour. It only took about 40 ~ 45 minutes and "Poof" I was done and very pleased with the outcome! If you're tired of your old income tax doer, then it's time to get with Taxperts Las Vegas. You'll be glad you did. Again... many thanks and much love. read more

Amazing!! Best person I've gone to. This is the third time changing the person who does my taxes, and this was the last time. Melissa is super communicative throughout the process. And for me that was great because I am self employed so it gets more complex. She's the best for self employed and small businesses. read more

I'm so thankful for tax professionals who understand the schedule of a working mom. Melissa makes getting my taxes done easier that it has ever been. She recovers my info from previous years saving me time and hassle, she is thorough, explains every detail to me in a way that I can understand and she is so easy to talk to. She arranges phone meetings and deals with my kids in the background and she provides me a packet at the end of her service that makes me feel like I've got my whole life together. I recommend Melissa and the team at Taxperts to everyone I know. Stop dreading getting your taxes done and get here ASAP! read more

Melissa is amazing! I've been going to her for years and she always makes the process easy. She is very thorough and explains everything so it all makes sense. Highly recommend! read more

Abhor tax season but Melissa made it as painless as possible. She was professional and thorough during our time with her. I recommend her business 110%! Thanks Melissa!! read more

Melissa is amazing! She was so helpful and explains every single document throughly. Definitely will be back for all my tax needs!

Amazing experience!!! I walked in with my mess of taxes from two companies and my personal. Melissa was so patient and understanding. I was treated so good. She got all my stuff in order and helped finish my taxes. 5 star experience to the end. read more

Melissa is highly accurate, thorough and professional. She prepared my taxes in a very timely manner, and answered all of my questions completely. I would highly recommend her for any tax needs. Many of her clients, including myself have been dealing with her for years. Once you are a client, she takes great care of you. She loves what she does, and it comes through! read more

Melissa was amazing. Explained the entire process and what each block in the tax forms meant. Extremely friendly and the office was child friendly. Highly recommend read more

Melissa is AWESOME! She was so kind and friendly and was able to get us in quickly! We have a complicated return and it didn't phase her at all! We will definitely be back next year read more

Melissa at Taxperts is the best! I have been using her services for many years and could not be happier. I failed to file my taxes for several years and as a result got overwhelmed. Melissa handled all my issues and helped me resolve a debt with the IRS. I have now been filing earlier and getting back refunds!! The service is prompt, professional and perfect for any tax scenario . read more