RUN! I truly wish zero stars was an option. I chose them after over a week of looking through…read morefirms, calling multiple places, reading reviews, etc. I had a couple conversations with Sergio and felt good about this decision. After some rough years I'd let things go and am working to get everything back on track. They weren't the cheapest, but I felt good after coming here to see 5 stars and talking with Sergio. It started out fine. I went in and signed and provided what I had. The breakdown started with the portal. Jennifer had asked for something and I didn't see the message. I got busy with life and assumed they had what they needed. I signed September/October. January and I haven't heard a thing! I call multiple times and can't get anyone to answer. No one's calling back. I finally get Cindy (who said they didn't get the messages!) she put me in touch w Jennifer and I got her direct work line. Apparently there's a miscommunication of my info or something. Ok. Still calm at this point, things happen. Jennifer says for the older years Sergio's son will mail me the info to sign as it's too old to do electronically. Fine. I provide the address I'm at for the moment. She assures me how good and quick he is. She's also done my current years and they're ready to be signed. Well it's been over 6 weeks and I've gotten nothing in the mail. 2/9 I wanted to clarify something before signing electronically and reached out to Jennifer for a call. We agreed to a time. I got the fancy emails about an appointment. Almost a month later still waiting on said call. I was added to a group chat with Jennifer, I guess Sergio and Cindy. I had been talking with Jennifer a bit in it when I get a side text from one of the other numbers asking who I am! Excuse you?! I didn't start this thread nor did I add or include anyone. Why are you asking me when I don't know who you are! It was super unprofessional but that's been the theme of this experience. I reached out in the thread expressing my frustration with this whole pile of shit bc that's what it's become. Cindy responded and asks for my schedule to speak with Sergio. I provided 3 days of times and have yet to even receive an acknowledgment. I expressed additional frustration to the lack of acknowledgment again and got a couple emails sent about documents but I don't want to sign anything with them at this point. This isn't how you do business and it's not at all what I was presented. Customer service is a foreign concept here. I feel taken advantage of. There's no excuse for this level of unprofessionalism. I filed a BBB complaint and am warning the community here. They do have a complaint around communication on BBB so it's not new. Money isn't free and you don't treat customers like this. If you agree to take me on as a customer you're agreeing to be professional. Nothing could be further from the truth. This has been an epic level of what not to do in business. I truly want my money back and to go elsewhere. I hired and paid more for peace of mind and no stress. They've literally induced so much stress it's ridiculous. The irony of the name being tax relief. They were apologetic after the couple month ball drop in January. I'm chill I was trying to be cool; assuming that if you drop the ball once, I'm back on the radar - it won't happen again. Nope. They don't care. Actions have proven it. Words mean nothing here anymore. Livid is an understatement. I wasn't going to post anything until after speaking with Sergio but there's truly nothing he can say or do to make this better. It's not a one off w a rude employee or my food got messed up. It's months of time wasted and terrible customer service. No conversation can undo that and I'd be doing the community a disservice if I didn't warn others.

actually do the job they are supposed to. don't communicate unless prompted. Has been three years…read moreand they have never helped or done anything toward what i paid for. 2k down the drain.

Very good service. Expert and knowledgeable in details. Thank you for help…read more Highly recommend

I was not happy with my experience at all. And it looks like a more current review is needed. I had…read morean appointment on a Friday afternoon. This being my first time here I walked in, was not greeted, and was looked at as if I had a second head growing. I stated I have an appointment with Wanda at 3:30, to which i was told to hold on. I thought the woman went to tell Wanda. After about 5 minutes she returned and she tells me to come back. Turns out she is wanda. No introduction no nothing. She then tells me how tired she is and that she has been here since 7 am. Ok. I thought she was upset that she had a 3:30 appointment and that her 8 hrs is over. Made me very uncomfortable. Then she has some sort of computer issue, called her "guy" on speaker and was very irritated that this was happening. He said he was just wrapped for the day. And after some back and forth, she must have resolved her issue, as he didn't seem to be needed anymore. Then she seems to have some difficulty with my taxes, my taxes are not complicated. I also do not think she did somethings right as I owe. I have never owed in all my yrs of filing. Oh and then she had some religious music playing and even though it was low i didn't appreciate it. Guess next year I have to find a new place. Was not happy at all.

After 15 or so years with my previous accountant, I was referred to Mike to take over. Mike took…read morecare of my 2019 returns and one thing that really sticks out is his communication. He makes sure that he replies right away or within the same day. And I'm all digital. So using email to submit all my W-2s and other assets, and to my surprise, so was he. He had me sign documents over the cloud, pay my invoice using the cloud. I was a happy camper. My returns were good too.

I was thoroughly pleased with the service I received Deborah…read moreis very professional and knowledgeable. I have very little knowledge of tax laws and preparation. She explained things at a level and in terms that I easily understood. Thank you Deborah, look forward to seeing you next year.

This is a family business, Christine handled my paperwork and answered all my questions…read more Cal Tax mailed a tax organizer to my home prior to the appointment. It was very convenient to have this filled out in advance of today's appointment. In addition, before I left, they gave me a return appointment for February 2027. They are SUPER organized! This tax business offers electronic filing and projects the date your refund will be deposited into your account. I'm all set! Sincerely, Rosemary

I went to Donna for my CPA needs and it was a smooth easy process. Highly recommended.read more

Definitely coming back here. This place is hidden in the corner of a shopping center, next to a…read moretaco restaurant - very important fact since we did taxes and enjoyed a good meal after. Husband and I came here to do our taxes, without appointments, and she immediately assisted us past her store hours. She discovered discrepancies on our taxes and quickly informed us on what steps to take; and she charged us a reasonable rate since we had to file multiple forms. She is bilingual, patient, friendly, and very helpful. She offers many other services if you want to check her out.

Yecenia is awesome she always gives us the best refunds and she does a lot more than just your…read moretaxes I would definitely recommend going to her.

WARNING: **You won't get your FULL tax refund back and you will run in to problems with the IRS if…read moreyou use Mattie Johnson as your tax preparer!** We used her from 2016 to present and never again! I received a letter from the IRS just after we submitted our 2017 taxes saying that we need to amend our 2016 taxes as a 8962 form (for healthcare) was not filed with the 1095 forms we provided to her. We are in jeopardy of losing our premium tax credit for 2018 for healthcare because of this. When I called her to address the situation, there was no sense of urgency and she also tried to deny that we provided her our 1095 forms needed to complete the 8962 form that she clearly received as she had copies of them in our 2016 tax return compiled folder of all paperwork from HER. Our 2017 taxes are also on hold as of now because she did the same thing. We provided our 1095's for her to file form 8962 with our taxes and it was NOT done. Nonetheless, she tried charging me $250 because she said our Earned Income Credit was a lot of work (because we have 2 kids). ??? Most important thing is that we were expecting to wait the typical 21 days to receive our 2017 tax refund but now has turned into 3 months of waiting. We had to complete and submit the 8962 form ourselves for 2017 and it takes 6 weeks once received to get our refund on top of the 21 days we already waited. When I would call to follow up on the status of amending our 2016 taxes as well as correcting our 2017 taxes I was always given an attitude and rushed off the phone. She was not well educated on filling out the forms which cause a lot of back and forth calls to her telling her to correct the info. It's like she was mad at ME for the mistakes SHE made. She has put my family and I in a financial bind because of the delays and mistakes on her end. I even heard her complaining about me when they had me on hold. She did not do anything to correct her work. We had to fix everything ourselves and submit everything (2016 amendment & corrected 2017 taxes) ourselves. Upon doing so, we realized that more money was owed to us by IRS. Very unprofessional and unkind. Save yourselves some time- you are better off using Turbo Tax.

In 2014 my tax preparer decided to retire and after tax season sold his business. He assured we…read morewould be in good hands with the transition to Mattie Johnson at Johnson & Associates. As such, I agreed to be one of his clients to move to the new business. An assistant with Ms. Johnson contacted me by phone in January indicating I could email my documents and they would prepare my taxes and contact me to pick up, sign, and pay for prep fee. This was great for me. I emailed my documents on 2/20/2015. On 3/2 I reached out asking for status by phone and email with no response. I emailed again later that week. Again, no response. I called again on 3/10 to see about an appointment to complete my taxes as my daughter needs to complete the FAFSA. I advised the assistant Joyce that I had an email from Ms. Johnson seeking additional information. I advised I did not have the information needed but had other information to be used but needed to know what specific numbers Ms. Johnson needed. I was asked at that time to proceed with the numbers. I again asked which numbers. Joyce was going to have Ms. Johnson call me back which she didn't. I called again later the same day 3/10 to find out what was needed from my documents. Ms. Johnson got on the line and talked to me in a demeanor suggesting I was stupid. I stopped her and asked her not to speak to me in that tone as I was not stupid, I was merely seeking the info she required so I could get it to her. She excused her behavior as stress. I sympathized, advising I knew it was a stressful season for her; however, she didn't need to be disrespectful by talking to me in such a manner. I thought we resolved the issue here as she advised what she was looking for and I emailed it over. While I was drafting my email she put me back to her asst Joyce who proceeded to set me an appt. At that time I inquired about the cost for tax prep and was advised $35 for my daughter and $155 for me. I questioned the sharp increase because I had assurances from my previous tax preparer that my tax fees would only go up 15%. I advised Joyce that I paid $135 total for my tax prep AND my daughter's tax prep, thus $190 new total was well over the 15% increase even Joyce indicated was to be charged. She told me I had to take it up with Ms. Johnson. Ms. Johnson sent me an email this morning that she does not negotiate her prices (I wasn't asking for a negotiation, I was asking for clarification) and she does not argue fees with clients (again, not arguing, just asking for clarification of the 15% vs 50+% increase in charge). She ended with "have a good life." Extremely unprofessional. While some may like her well enough, this is not a business I would recommend to anyone because of this encounter. It is unfortunate because I did trust my previous tax preparer's decision to send me to her for future tax prep. I should have went ahead and found someone else when she wasn't returning calls or emails for status updates; however, I did try to give the benefit of the doubt. Never again. Go with your gut and if your gut says walk away, do so.