We recently moved 3.9 miles within the same city and had a very disappointing experience with…read moreMessolar Moving And Installation Services. This company is based out of Smyrna, Tennessee.
Before the move, we completed and submitted their detailed inventory form six days in advance. After problems arose, we were told they never received it due to a "technical glitch" and no meaningful accountability taken. Despite having no inventory information, they proceeded without contacting us, even though we later provided proof it had been submitted.
On moving day, they arrived with one adult mover and two teenage workers. A fourth mover never showed up, and another teenager arrived hours later. The adult was the only person able to assemble furniture, leaving others waiting for instructions while we were billed by the hour.
What should have been a routine local move became a 12.5-hour ordeal and still was not finished. The crew had to return the next morning to complete the job.
To make matters worse, that evening they insisted we return to our old house so they could retrieve moving blankets they "had to have that night," even though they were already scheduled to return the next morning. Ironically, those same blankets came right back with them the next day.
We also treated the crew well, providing Gatorades and pizza. When they returned the next morning, they asked us for water rather than arriving prepared. We provided it, but after everything else, it added to the frustration.
The problems didn't end there. One dresser was damaged, and the company charged the wrong bank account despite our payment instructions. When we raised concerns, accountability was non-existent.
The most frustrating part was the response afterward. Isabel Guzman acknowledged that a move of our size would typically receive 6-8 movers and two large trucks because it would be faster and more cost-effective.
Initially, we were told that if they had received our inventory form, they would have recommended a different staffing plan. After we provided proof that the form had been submitted six days earlier, the explanation changed.
Isabel then claimed that using one truck and four movers (three teenagers), taking 12.5 hours and requiring a second day, actually saved us $120.62 compared to the properly staffed move she had described. This simply doesn't make sense.
According to MESSOLAR, the only difference was the job duration. Apparently, an unfinished move, damaged furniture, and a return trip were worth $120.62.
Their offered resolution for all of these issues was a $185 credit.
One final point: despite our frustration with the company, we tipped each worker $40 because our concerns were with management, not the crew.
In summary:
* Failed to review inventory information submitted six days in advance.
* Sent an inadequately staffed crew that included multiple teenage workers.
* Took 12.5 hours and still failed to complete the move in one day.
* Damaged furniture.
* Charged the wrong account.
* Created unnecessary inconvenience by demanding immediate retrieval of moving blankets despite returning the next morning.
* Offered minimal compensation while refusing meaningful accountability.
I've moved long distance before with another company and had an excellent experience. Somehow, moving less than four miles with MESSOLAR became the worst moving experience I've ever had.
I cannot recommend this company at all!
