Best overall service and quality I have had. You can take Mr. Thomas' word and know that he will…read morestand behind his recommendations every time.

The good: Angel was able to get to my property immediately to diagnose the issues and come up with…read morea plan. The bad: I called back one week later to approve the extensive repairs on multiple units. I was told they were booked for 2 weeks. After that call, the business stopped answering my phone calls, voice mails, and texts when I simply just wanted to know what date someone could fix my units.

They were the best quote. They came when they said, did the work in a timely professional manner,…read moreanswered all my questions, and even called the next day to make sure that I was satisfied. I will use them again, and I recommend them to my friends.

Worst customer service and very rude! I never had to deal with a warranty and they where no help…read morenever sent in W-9 to get paid called and sent numerous email as did Rheem Richmond water heater. Everyone I know will never use them I was warned not to use them. Still received a rude email after I paid the bill.

Please I repeat please DO NOT hire this company to do any electrical work for you. They are rude,…read moreunprofessional, and lack knowledge of what they are doing. After spending over $10k on a home electrical upgrade I am having issues with breakers tripping and they refuse to provide any warranty for the work they've done. I will never in my life use them again and I am warning everyone of theirs bad service and poor quality of work. They are also thieves and don't return belongings they refuse to return my property keys. In addition their electricians are lazy and drags the job out. Just to get the contract the owner will give short time frames of when the job will get done and then they'll turn 2 weeks into 2months. Proceed with caution and you are at your own risk with Authority Electric can't say you were not WARNED!

USE THIS COMPANY!!!! I cannot recommend ONEWAY enough! I have been without a/c for 5 weeks. My home…read morewarranty company sent their HVAC company to repair my unit. I waited 3 weeks for a part to come in. The part did not fix the problem and I was told my unit needed to be replaced. I called ONEWAY for a quote. They came out within a day, at a time that was convenient for me. Nick was here for less than 10 minutes and had the unit working. Apparently the compressor wasn't working because it was 'unplugged". Nick wouldn't even let me pay him for the service call. "This is the ONLY HVAC company I will use from now on!"

One Way Heating and Air Conditioning, Midland, TX, (5-stars) has been one who has earned our trust…read more Your Service Tech, Alonzo Telamantes, Alonzo's professionalism and Customer Care was genuine\honest, and detailed, as well as us dealing with the office Staff!! This says a lot about Alonzo's character and your company and how he represents One Way. Alonzo and his co-worker did an excellent job on the removal of the old unit, and installation, very clean worker regarding their housekeeping!! He also went the extra mile to ensure that our needs were met according to moving\relocating of the AC condenser unit outside. I cannot say enough good things regarding the planning and scheduling of the whole project by Alonzo. In dealing with other companies in your area, your organization\company, we know that we made the best choice for the replacement of our son's and daughter in law's AC unit. We highly recommend One-Way in Midland to anyone looking for an excellent AC company, and with extremely competitive prices!! We love the logo and the message (John 14:6) on your Tech's vehicles, and on the website, and in knowing that there is "Only" one way for those that believe, and we need to be ready. Matt 24:44 Therefore you also be ready, for the Son of Man is coming at an hour you do not expect. We the Munoz's are thankful that God took care of it all, as we trusted in Him!!