*Caution* If you are in need of catering for an event I recommend going elsewhere.
I initially reached out via Tastebud's website for a catering estimate and to reserve a date on March 24th, I didn't hear from anybody until March 26th. I promptly responded asking for the next steps, to which my communication landed in an abyss. I called the restaurant multiple times and was finally told that instead of hearing from Kelsey I could expect to get a call from a person named Jason (I believe), who I never heard back from. I finally heard back from Kelsey via email on April 1, to which I promptly responded, and did not hear back again until April 5, to which I promptly responded, and didn't hear back again until April 8th - Which is when I finally received a quote. We got back to her promptly on the 9th stating that we were happy with the quote but the date she had marked was incorrect and we needed that adjusted to the date we had been requesting all along and we could move forward. Crickets. I followed up via phone and email three times, and now I hear the date I've been asking for all along has been taken.
What an incredible letdown and even more so, what terrible business practices. Who would have thought that requesting catering would take nearly a month to schedule in 2019? Only to then find out the date is now taken? As a Kickstarter supporter and someone who loves this restaurant, I'm so bummed and frankly don't think I can support their business anymore, let alone recommend them to anyone.
I really do not like to post negative reviews but the way this all went down is just not cool. Tastebud had a ready, willing, and able patron for their service and not only totally disregarded the business opportunity but also dragged it out for over 3 weeks, which is valuable time that could have been spent identifying another restaurant for the job. read more