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    Tarver Program Consultants

    5.0 (1 review)
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    13 years ago

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    Sears Appliance Repair

    Sears Appliance Repair

    (11 reviews)

    Very attentive, safely about electronic and sufficient service. Responsible, respectful,…read moreprofessional and friendly.

    I left a review on Monday with 3 stars thinking that Sears would send the repair person back to my…read morehome to correct the problem that he created, but they did not. I called the repair person several times but only got voice mail, and calls Sears and spoke to customer service. they assured me that the repair person would return before the end of the day to correct the problem. he never returned and the contents of my freezer thawed out. I had to throw about half of it away because I had no where to keep it frozen. I kept some thawed to use within the next few days. I cannot believe that the repair person just ignored all my calls when he had promised me that he would return to try to figure out what was wrong. There were gaps on both sides of the seal of the refrigerator after he replaced the seal and the seal had a bumpy section. After we lost all the food, we were able to work with the freezer to get it to close all the way. apparently while he had the freezer open to install the seal around the freezer door, ice had formed somewhere keeping the door from closing all the way. we didn't see the ice that had formed though or we would have just removed it. once everything had thawed, we were able to get the door to seal. I would have thought that the repair person would have know that this would have been a problem. in fact, he told me that he had been doing repairs like this for many years, so I could be confident in his workmanship. so much for that! he wouldn't even come back and face me to say he didn't know how to repair the problem. So now I have lost half of a freezer full of frozen meat, vegetables, and frozen meals. Who is going to have to replace these items? Will Sears? I seriously doubt it, but I will request it.

    Tarver Program Consultants - itservices - Updated August 2026

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