I grew up in a small town, and every now and then I get reminded that Durango is still a place…read morewhere people help each other out. Target Rental is exactly that kind of place. Destiny in the front office is nothing short of amazing. She's knowledgeable, courteous, and genuinely helpful--she reminds you of what great customer service used to feel like. And then there's Richard (aka "hernia guy"), who literally busted his gut helping folks out. He may not have lifted over his weight class for me, but he absolutely went above and beyond. I needed a couple of straps to secure a pallet on my trailer, and what did Richard do? He walked out to his own truck and grabbed a couple of his personal straps for me to use. He didn't know me from Adam--but that's just the typical MO for the whole team at Target Rental. If you need to rent anything in Durango, do yourself a favor and go see these folks. This is how customer service is supposed to feel.

Booked a machine 3 weeks in advance. Used my information on their computer from past 3 rentals and…read moremade a reservation with the salesman. Spent about 15 minutes on the phone for details. Called to confirm my rental the day before and they have no record of my reservation. They were not willing to do anything to help me with a bad situation. Bad service. Unprofessional. They do not care.

After a good experience with our rental today, I figured I would write something nice, as well as…read morean honest review, to boost these guys' score up a bit, since all went well with our order. We rented an off road forklift to unload a heavy delivery load that was a bit too heavy to handle manually. Everything from order to delivery went great. We were able to order the forklift that same day and get it pick-up early the next day. Our forklift was delivered by Rent-All Rentals on a flatbed in the late afternoon and everything went as expected. At drop-off, an estimate was provided that clearly laid out the fees as an estimate based on a little over the length of rental time that we planned to use it for - which was probably presented that way so there wouldn't be any surprises. The forklift was in good condition and it was surprisingly a pretty heavy duty piece of equipment that saved us from moving a good 3,000 pounds individually, one-by-one, by hand, which would have been pretty exhausting. Furthermore, the area on dirt that we were trying to move the items to, required some distance over dirt, that only an off-road forklift would be able to handle. This off-road forklift we rented from Rent-All Rentals handled moving everything with ease. Upon the return of the forklift the following morning, our invoice was emailed to us with the time matching just the amount of time we needed it for - so we were not overcharged. There were some taxes and some fees added on that he had mentioned prior. We also paid for the delivery and pick-up - all pricing came out to what was quoted to us by phone. No huge surprises. Nothing broke. Overall, good experience.

Jason and the staff were awesome! They made sure we had everything we needed before we left the…read morelot. They helped me get my hitch fixed and were very patient when I had to change something so they could load the trailer. They were quick in getting our information as well. Highly recommend these guys if you are using U-Haul or need to rent anything else.

I have been renting from Black Dog equipment now for the second year in a row and am very pleased…read morewith the quality of the equipment and friendly service. They had a truck drive two hours for me in the back woods to replace a wear and tear part to get my project done. I just finished renting their brand new cherry picker for a project and was so glad I did to help my project along at good speed. Heather is very professional and helpful and always helps with having us get the best rates and deal possible.

From the owner: Black Dog Equipment Rental of Montrose, Colorado is the Uncompahgre Valleys' rental resource for…read morequality equipment. Our friendly staff is committed to offering customer satisfaction every time.

This company has judgmental individuals running it. I went in for a simple rental on a small…read moreexcavator. The value was way under the value they require for customers to have their own insurance. They stated I must provide my own insurance and must fill out the credit app. Little did they know I have spoke with other individuals who have rented form them for the same exact machine and guess what? Did not ask for a credit app or personal insurance. I even agreed to meet these requirements and after I did the young kid there stated that his boss actually did not want to rent to me. So they literally wasted my time. I am assuming it is because of my age and that I have visible tattoos. I felt discriminated against and instead of simply telling me the first time they would not rent to me, they led me on for 1 and a half weeks and then still refused.

From the owner: Power Equipment Company provides heavy equipment sales and rental solutions for owners and…read moreoperators in the aggregate, construction, paving and compaction industries. Our highly diversified heavy equipment rental fleet includes premium machine brands that will meet your individual job-site requirements. Heavy Equipment for Sale: Our expansive equipment offering features premium brands that get the job done and maximize your bottom line. Heavy Equipment Parts and Service: We provide maintenance and repair services and carry OEM parts for all the manufacturers we represent as well as factory re-manufactured components for most of our manufacturers. We have eight branches strategically located throughout the Rocky Mountain region.

Two times in a row they took my reservation for a piece of heavy equipment…read more Both times they failed to give me and heads up that the equipment was not available the morning of pickup. A curtesy call would have been greatly appreciated the evening before. Poor management.

We've rented from BCR twice now and they'll be our rental company of choice from here on. They're…read moresuper-friendly, provide great customer service, and are a pleasure to work with. Most recently we rented a piece of equipment that malfunctioned, leaving us with a huge, unfinished project. Josh, the BCR equipment manger, did everything right to remedy the situation and to help us get back on track. This was one of those situations in which a negative was transformed into a very memorable positive. That's what great businesses do. A successful business understands that customer satisfaction is the key to longevity. In a smaller market like Montrose, this is especially true, and the crew at BCR has mastered the formula. We highly recommend them.