I wish I could give them more stars! Forget Avis or any other car rental place if you're going to…read morePuerto Rico! This company was great from start to finish! I will rent from Bella every time I come to Puerto Rico! They got me the car I booked--on time and clean! Great customer service and when we were done, they shuttled us back to the airport in the same car we rented. Beautiful country, beautiful people, beautiful food and a beautiful car rental experience!!!

Estimado equipo de Bella Rent Car,…read more El pasado 16 de mayo alquilé un coche a través de su agencia, confiando en las buenas reseñas que había leído. Sin embargo, mi experiencia fue muy diferente a las expectativas creadas por dichas opiniones. En primer lugar, la información proporcionada en su página web es poco clara y no transparente. En la web se menciona que están ubicados en el aeropuerto, pero en realidad, sus oficinas se encuentran a 17 minutos de distancia, en una zona franca industrial llena de camiones, un entorno que resulta incómodo y poco seguro para llegar. Además, me cobraron un importe inicialmente en la página web y, al llegar a la agencia, se me cobraron 240 dólares adicionales bajo el pretexto de que no había contratado el seguro del coche y que mi licencia de conducir española no estaba cubierta. La persona que me atendió mostró una actitud arrogante, lo cual empeoró aún más la situación. Asimismo, los horarios que figuran en la página web están desactualizados y los números de contacto proporcionados no responden. Considero importante compartir mi experiencia para que futuros clientes estén advertidos. Desafortunadamente, no puedo recomendar su agencia ni a otros clientes ni a agencias de viajes. Esta experiencia me ha llevado a la reflexión de que lo barato, al final, sale caro. Atentamente, RLM

I had a great experience with this car rental company. The booking process was straightforward, the…read morestaff was friendly, and the vehicle was clean and in excellent condition. Pick‑up and drop‑off were quick, with no unexpected fees. I appreciated the clear communication and smooth service throughout my rental. I would definitely use them again.

I can't say enough about this service! It's absolutely…read moregreat. The rental car experience at San Juan International Airport is horrible but with Black Tie it was so easy. They communicate constantly. I didn't wait for more than two minutes when they showed up with the car and the keys were handed over to me and I was on my way. I kept the first Chrysler Pacifica, which was absolutely perfect brand new and spotless for one week with my family. After my family returned to the US I changed cars to a Honda pilot and that changeover was also seamless. The Honda pilot was brand new spotlessly clean, and performed flawlessly. The Team at Black tie is great. I have a large family and this service made my trip even better. Puerto Rico is great and Black Tie Car Rental is awesome. I highly recommend them to everyone and I'm quite sure that the cost was comparable to the long, hot confusing rental car agencies around Luis Munoz International Airport. Rent your cars with Black Tie you will not regret it.

Quality of the rental was great for everything we needed. Went with the Palisade for 7 adults funk…read morereally fits 4 carryons so be mindful of that. Communication was easy as was pick up and drop off. We opted for the cleaning pre paid since we went to the beach and knew there would be sand. Highly reccomend d

I would rate zero stars if I could! The van we received was run down, had service engine lights on…read moreand was left with little to no gas. It was also dirty with stains on the windows. We returned it with more gas than they gave it to us with and also cleaned it and they had the audacity to charge us an extra $35 clean up fee because we left a small toy and empty bag behind. They will take all of the money they can from you as if they weren't already overpriced to begin with! Never again. I do not recommend Aqui Coqui.

Great friendly service, quick to respond and very flexible. When my family landed Tuesday - Easter…read moreweek, they had reserves a car/mini van that fit the 7 of us. However, their car rental company screwed up, and after they went to 3 more car rental at the airport- they called me to let me know. I called Target car rental, and Nicole, who was very helpfu, polite and friendly- found us a 3 seater at one of their locations. We were able to pick up a brand new 3 seater, that fit the 7 of us comfortably the next day, and return to the location near the airport, problem solved and vacation rescued! Nicole & Target car rental- thank you!!

Impressed with front desk service staff! We called and they saved us the last TallVan available…read more Great price and love it includes all of the insurances! Visited the Road #1 store in San Juan

We needed to leave our car at the mechanics but didnt want to be strranded so we called Lugo car…read morerental. They picked us up and took us to their office where we were able to rent a car and continue on until our car was ready to be picked up the next day. The service was friendly and professional and the price was right .Thank you to Felix at Lugo car rental.

This has been my rental car place for a couple of years already. Excellent service from beginning…read moreto end every time I use their services. They are very professional and very nice people. You will not regret it.

DI NOT rent from here. Biggest scam crew or franchise. As we were leaving the location there was a…read moretire light on. They assured us that the tires were fine but they didn't have anybody that could reset the tire warning light. We barely made it to lunch when we had a flat tire. They wanted to charge us $125 to come change it even though we'd only had the car for 2 hours so we changed it ourself. Thank God there was a spare. When we returned the car the next morning for our flight they said that WE damaged the tire and charged us $210 for a new tire and to put it on. Refused to let us see the tire damage. Biggest bunch of ripoff artists.

I've been on hold calling customer service for two hours. Noresponse yet. I have a flat tire, the…read moreback seat stinks of urine and the car is full of sand.

Overall the rental worked out, but the experience felt much less reliable and organized than…read moreexpected. There were multiple different addresses provided between the initial rental agreement and the pickup confirmation email, and the address hyperlink in the confirmation pointed to yet another location. Once we arrived, the map pin also didn't drop exactly where the vehicle was, so finding the Jeep became a frustrating process. When we finally located the car, the online web app wouldn't unlock it and we had to call for someone to manually unlock the vehicle. The phone system itself was difficult to navigate, it relied heavily on voice prompts and repeatedly went silent before connecting me to a live person. Communication was also inconsistent. Texts to the messaging number went unanswered, and emails were never responded to. I probably could have eventually gotten help by calling again, but after repeatedly going through the automated system it became exhausting. The Jeep itself was mostly fine, but the tire tread was very worn down, and one of the rear tires needed air twice during the week because of low tire pressure. Nothing completely ruined the trip, but the overall experience felt unreliable and stressful at times. If I weren't fairly resourceful and persistent, I could see this being a much bigger issue for other travelers.

Booked a week before our travel. Easy and convenient pick up and drop off at airport. Will…read moredefinitely book for our next trip. Exactly what we needed for our trip to El Yunque and trips through the island