I first visited Dr Joseph right before the pandemic, and I just had an appointment with him again…read morelast week. Out of all the businesses I have ever been to, Dr Joseph and his staff provide the single best customer service experience i have ever had. I am not comparing him to another optometrist, I truly mean any business. Dr Joseph is incredibly kind and helpful. While performing my eye exam, every question/concern I had (which was several) was happily answered and explained in a way that I could easily understand. I never felt like he was rushing to end my appointment. He kept making adjustments until i had the best possible outcome. When he was looking at the photo of my eye, I asked if he could explain what he was looking at. He gladly described to me everything that he was looking at, and what exactly that means for my vision. When it was time to pick out my frames, I was the most indecisive I have ever been in my life. The kind woman at the front desk came over to see if I needed any help, and I asked if he she would give her opinion on some of the frames I was thinking about. She gave some great advice and helped me narrow down my choices. I was still a bit unsure, so I asked Dr Joseph if he would share his opinions on the few that i had. He sat down with me and shared, in his opinion, the pro's and con's of each pair. He did not try to up-sale me on an expensive pair. He truly wanted me to choose the pair that I felt was best for me. If you are like me, and are looking at every optometrist within 50 miles for the perfect choice, stop now and go see Dr Joseph. You will not receive a better eye exam or customer service experience anywhere.

I walked in to ask about walk-ins. They said they take walk-ins but weren't accepting any at that…read moremoment, with no follow-up about scheduling for later. While browsing, staff watched me closely, making me feel like a potential thief rather than a customer. It was frustrating and left a poor first impression. Pros: Acknowledged walk-ins exist. Cons: No proactive scheduling option or follow-up. Uncomfortable, watchful atmosphere. Lacked warmth and welcoming service. Suggestions: offer future-appointment options, greet customers, explain wait times, and create a friendlier, more inviting environment.

Dr. Huynh is an excellent doctor. She's very knowledgeable,…read morethorough and takes time to answer any questions. Her staff was very helpful.

I brought my daughter in for a scheduled eye exam and unfortunately had a very disappointing…read moreexperience. My daughter has developmental limitations and is unable to read, write, or count. During our visit, I was told she could not be seen because of this. When I asked for clarification, I was told there are "places for those people." That response was both unprofessional and disheartening. I understand that not every office has the same level of training or experience, but there is a clear difference between appropriately referring a patient and how that message is communicated. No attempt was made to explore alternative testing methods or accommodations. After sharing my experience publicly, the office responded stating they did not have the training to examine my daughter and chose not to proceed because they would not "do a good job." Families deserve to be treated with respect, even when a provider may not be the right fit. I hope this feedback encourages more awareness and better communication in the future.

I love Dr Tu and all her office staff. They are very…read moreprofessional, organized, and they care for each person with integrity and love. Appointments are easy to obtain and the staff goes above and beyond to accommodate work and school schedules. They have a very good selection of glasses to choose from, with the latest styles, fashion and colors. There is usually little to no wait time at appointments. It is the personal touch, patience and genuine concern they demonstrate that makes them #1. It feels wonderful to be remembered when you only visit a health team, less than 2-3 times per year. My family and I see them as like our extended family. I recommend everyone I know to make this wonderful team as your families only choice for optometry care. Beyond 20/20, Thanks for being awesome!!

Dr. Tu is so down to earth and her staff is wonderful! My family has been going to her for around…read more18 years!

First impressions, place is clean and nice. Reception and staff member polite and professional. The…read moredoctor is knowledgeable and goes over results in detail. Overall there's no need to look for another place.

We needed a new "eye doctor" when we moved to the Sugarland area, and decided to go with these guys…read morebecause my wife literally works a block away. Good thing we didn't try any other places because these guys rock. From the minute you walk in, to the time when you leave your appointment, the courtesy and professionalism is top-shelf. I recently starting having to use daily glasses, and the obvious choice was to go with whom my wife and my son use because they simply love having to see the optometrist for all their eyewear needs.

I recommend this business because they are very detailed and precise in their evaluation. I made my…read morefirst visit 3 years ago. I went this year because I just started new medications and it was recommended to establish a baseline retinal scan. Some meds can affect vision. My prescription hasn't changed, my left eye cataract has advanced some, My retinal scan was identical to the scan from 3 years ago. By the way, the retinal scan will show issues with glaucoma risk, retinal detachment, early signs of macular degeneration. Is this a wise way to spend $39, I think so!

Dr Pham is excellent doctor. After many years I finally have great vision again. Highly recommend…read more All the 5 stars is concerning but once you go you will see it's well deserved

Great customer service! I love Dr. Imperial. The location in Sugar Land is very convenient.read more

Red flags with billing practices!! I've been wearing glasses…read morefor over 30 years, and this was my first visit to this location. My biggest advice is to educate yourself on what your insurance truly covers before you go. The doctor was good, but the billing process was concerning. Despite having a high-premium insurance plan--where my out-of-pocket cost for new glasses is usually very low--they attempted to increase my payment by adding unnecessary copays and adjusting tier levels to make me pay more. When I contacted my insurance representative to clarify, the office rep did not want to speak with my insurance and went on to inform me that they had actually stopped accepting my insurance, i guess a minute after I got my insurance rep on the line lol! Overall, my experience here raised red flags regarding billing transparency.

This store is amazing! i came in with two of my own frames that needed adjustments. They took my…read moreglasses , tightened and bent them so they wouldn't fall off my face. I had previously taken these in to an eye glass repair shop that told me he wasn't able to adjust my frames! HOGWASH! I highly recommend coming to this establishment.

Been a patient for over 10 years. Started seeing Dr Lee since she was practicing at Sugar Land…read moreMall. Followed her to this location in Univ Blvd. Her staff is friendly, patient, professional & kind. So is she. I recommend.

The doctor is amazing and the front desk ladies are nice. Easy to make an appointment and they're…read moregood with kids.

One of the front desk person has just been sneering as I tried my new glasses, but didn't help…read morealthough I spent over $1,000 there. The glasses hurt my nose and the prescription is off. They forgot to tell me when my contacts arrived and btw, $139 for contact fitting when you've been wearing contacts for over 20 years seems a little high doesn't it? I guess it's an expensive neighborhood and they're there for the money.

This full-service eye care practice was long established and trusted before a handover to a new…read moreophthalmologist and a move across the highway. (I'm 63 and have gone Full Contact (soft & hard) and/or Major Spectacles with TSO, Warby, independent lens grinders, insurance and no insurance.) Dr. Somji is a super approachable and superbly knowledgeable, actually old-school practitioner. The smartest nice guy AND the nicest smart guy you'll meet for a long time. I'm glad to see medical students training here under impeccable role models, Doc and Staff. State-of-the-art diagnostic tech and they'll FULLY explain any of it for you.

Dr. Alireza Somji is a true professional in every sense of the word. Today we had a b2b…read moreconversation about my previous review, one I should not have written without communicating first. Communication is our biggest obstacle between client and business and vice versa. We don't think about what could be happening behind the scenes and we aren't able to make adjustments that can fix a situation if we don't communicate. I absolutely love Dr. Somji, he really cares about his business, his staff, his clients and the product he produces. I have trusted Horizon eye care with my vision since well before Dr. Somji became the owner and will continue to do so. When I changed health care companies it was my intent to use my insurance but knowing my doctor and staff was much more important to me. Thus I come back. The selection they have runs the gamut and I must say plays into my vanity. If I am going to wear glasses I at least want to look stylish. We change our clothes with the season, why shouldn't we change our frames too. Glasses are a necessary evil but our eyes can't be replaced so I trust mine to the best. ( If you read my prior review know that sometimes we say things we wish we hadn't and no matter what we regret.) I know how lucky we are to have a provider in Sugar Land as excellent as Dr. Somji and hope that he will be here for a very long tome to come. Thank you doc.

Just a quick updated on their Halloween contact lens selection…read more I was extremely embarrassed and shy to ask the reception people if they sell these contacts because it almost seems like you're asking the dentist which candy they recommend...but please note that it's ILLEGAL to buy lens anywhere else than your eye doctor. I've read up on it and it's to discourage buying really crappy and unsterile products from off-market. They were very nice on phone and in person, you should REALLY order 2 weeks-3 weeks before Halloween because some items are more custom drawn. I saw: zombie, vampire, spinning top, hellraiser etc designs. NO SCLERA, that's more theatrical purposes. I got my traditional vampire lens a week after order. insurance does NOT cover this of course, it's cosmetic and I paid $60 I think for 2 lens. You can come back after you wear them and they will reseal the lens in the vials they come in. I unfortunately did not find the lens super comfortable. It might be because I have some chronic dryness from previous contact use and am used to the very breathable and light daily disposables. These are somewhat thicker but vision was great, I used drops to moisten eye etc. Will re-order for next Halloween!

There's a reason this isn't a 4 star optometrist, and it's only going more downhill with Dr…read more Davenports retirement. Dr. Salchak will take advantage of the elderly, see every client before and after their appointment time, and question your optometry knowledge when you press him on his inability to do his job in a timely manner. Pathetic and lousy, and highly recommend AVOIDING him. TLDR: 2 hour appointment which should've taken 30-60 minutes, watching every client who showed up after my appointment time be seen and cleared before me.