I went in to get a screw (which I had) replaced in a pair of glasses. They refused, since I hadn't…read morebought the glass from them. I was traveling and don't live locally. I've never been refused at an optical place if I need an adjustment etc. How RUDE.

I stumbled on this place and so glad I did! Such a great doctor. Another doctor had given me the…read morewrong prescription for my eyes and she gave me the correct one and also did a very in depth explanation of the issues I was having with my eyes and helped me so much! Highly recommend.

The opticians were so so very helpful and took extra time to help me and my daughter find special…read moresizes that would work for her needs. Tiffany especially was kind and patient and positive. Such a nice experience! Appreciate their kindness and helpfulness.

Dinosaurs. I got my eye exam from the adjacent optometrist, took a picture of the prescription, and…read morecame over here to get some cheap glasses. They insisted that they needed a "hard copy" of the prescription, and that my picture would not suffice. I was stunned. In the year 2018, they need a "hard copy"?? I told them fine I'll email it to them and they can print it. They said they don't have internet. ??? I felt like I went back in time to the 1980's. After having wasted my time I left. I'll get my glasses at Costco.

As I'm getting older, the one thing I miss the most is my vision. I don't mind the gray hair and my…read moresore muscles as much. At first I noticed it was getting hard to read small print. And now I'm in prescription glasses. The only good thing about this journey and my aging eyes, is Dr. Richey! I've been his patient for about 11 years. All three of my daughters use glasses and have since they were in elementary school. I would trust no one else to care for my daughters' vision and their precious eyes but Dr. Richey! He is thorough and answers all my questions with patience and kindness. His staff makes me feel so welcome! They are always smiling! I love the selection of frames! There are all the popular brands as well as some boutique ones! His knowledge about diseases and conditions of the eye is vast. The technology that he uses to evaluate my vision is very impressive! It is obvious that he employs cutting edge technology to examine my eyes and evaluate my vision, detailing his findings. His office is BEAUTIFUL! He just moved to a new location and I just love it! I could go on and on...and possibly have. Go see Dr. Richey...you'll be glad you did!

Best eye doctor around! Dr.Richey goes above and beyond for all of his patients! He is the doctor…read morefor all seven of my children, and at a young age, discovered two of them had amplyopia! One time I had a horrible eye infection due to my contacts and I called his emergency line and he Contacted me immediately on a Saturday and offered to meet me at his office! He is incredible!

In order for one to understand how grateful I am to have found the solution to my son's problem, I…read morehave to tell the entire story. My son had been having serious issues with skipping words when writing and spelling. The teachers at his school stated that he may have dysgraphia. They weren't particularly concerned in correcting it at that moment, since he was in 3rd grade, and writing was not going to be significant on the 3rd grade STAAR test. With a lot of advocating, the school brought someone in to help him write when the class had writing exercises. Unfortunately, he didn't qualify for a 504/IEP. I was afraid that the "helper" who was working with him was doing most of the work for him, because he was unable reproduce the work that he was doing at school with the helper at home. I took my son to a writing tutor, two OT's, and had a consultation with a psychiatric neurologist (charging $3000 for a diagnosis only, no therapy only a referral to a therapist and then more money). The writing tutor and the OT just flat out could not help him. In fact, one OT just gave up. At our last visit, she gave me some exercises to do with him and we were left alone to figure out the problem. For the beginning of 4th grade, I decided to put him in a private school with smaller classroom sizes (15 students). The teacher worked closely with me regarding my son's writing issues. One day she called me and said that she thought something was wrong with his vision, because whenever he read he tilted his head a little bit too much. I expressed this to the second OT and she said that she witnessed the same thing. She advised me to take him to vision therapy. I researched and found Dr. Fong in Sugar Land. His staff was amazing and gave me a briefing of what to expect. Dr. Fong took him as a patient and did testing. He found that my son had deficiencies in his spatial ability. He also discussed with me that when my child was reading, the words appeared as if they are jumping around the page. There were a few other deficiencies as well. I decided to go with Dr. Fong after looking into and trying many avenues. Let me tell you, I was not disappointed. This was a process and in the beginning and even toward the middle I was wondering if this was going to work. I trusted the process and we kept pushing. Eventually, I saw his spelling improve. Approximately 3-4 months into treatment, his teacher called me and said that he was writing fluently with no hesitation. Here are a couple of things to note....my son, although he can write manually, he does better with the keyboard. The teacher allows him to bring his keyboard to class. As far as focus, the school has allowed him to wear headphones with music to block out distractions when he has to do assignments in class. He's always been bright and had good grades. Now, I can see him becoming more independent since vision therapy with Dr. Fong. I am forever grateful to Dr. Fong and his amazing staff!!!

My review is a google. I was not able to reply back. Someone answered saying that a second exam was…read moreneeded for myopia and that is a complete LIE. My son had a regular eye exam and was given the diagnosis of myopia that day and was prescribed certain contacts to wear that day to slow down the myopia. All of this was done in the same day. So to say a second exam was needed after an exam was completed a week before is crazy. This company takes advantage of people.

We arrived at approximately 6:10 PM on 4/29 and were not greeted or acknowledged for nearly an…read morehour. During that time, the employee, Walter, assisted other customers. While speaking to another in-store customer in Spanish within earshot, he made negative comments about customers coming in late. My husband and I understand Spanish, and it was clear we were being referenced, which was both uncomfortable and unprofessional. After finishing with all in-store customers except for us, he began taking phone calls instead of assisting us and still did not acknowledge or check in with us at any point. At 7:00 PM, closing time, Walter finally approached us and asked my husband if he "needed something." Given that we had been waiting for nearly an hour without acknowledgment, this came across as dismissive and inappropriate rather than a genuine offer to help. Due to this experience, we requested to cancel our order and receive a refund. Overall, this experience felt disrespectful and far below the level of customer service we would expect. I would appreciate this being addressed.

Kayla and Ellie went above and beyond in delivering great customer service. I was spectacle at…read morefirst but the staff really did take care of me and im excited for my new glasses which ill be picking up in the next few days!

I have been going to this optometrist for at least 7 years. The office is located in new Chinatown…read moreand serves a mostly Asian and Latino population. Staff is fluent in Chinese and customer service is good. They have cleaned the nose pads (glasses-wearers know they get nasty!) and tightened screws of my glasses for free. The optometrist is nice and honest. I have asked him about rigid gas permeable vs soft contact lenses as well as glasses/contacts vs eyeball surgery. I wore RGPs for years and they irritated my eyes so I stopped wearing contacts for many years. He let me try out soft lenses for free. I eventually ordered a set (6 month or 12 month supplies available) and would have liked a little more patient ed about how to wear them and removing them. They are usually open Mon - Sat around 10:30-11 am until 6-6:30 pm. However, they were closed for like a week or two this past summer without much explanation. I called ahead and the answering message didn't say anything so I showed up before their closing time and the shop was closed without sign or any explanation. I stopped by a few days later while in the neighborhood and they were still closed, this time with a sign on their door noting their schedule for the following week. So I took off a star for that.

Been going here for like 6-7 years now. My lenses works wonders. Good customer service; fluent in…read moreboth Chinese, English, and Cantonese. Must of the customers are Asian. What annoys me is that they don't wipe down their instruments beforehand.

I just wanted to go here to see the options of sunglasses since I haven't purchased a decent pair…read morein a long time. I really want the new Ray Ban Ai sunglasses and went to try them on but they didn't have it for displace yet. Although I do recommend this Sunglasses Store the workers were very friendly.

I went to the sunglass hut outside of the mall. Cynthia was amazing shes the main reason we shop…read morehere. Very knowledgeable and takes her job serious.

I was told about this business by my eyeglass place and was I ever happy! The customer service was…read morephenomenal and the man at front counter was very enthusiastic about his job. He had my glasses fixed within an hour. I have an affinity to this frame and was so very very pleased!

This is an amazing eyeglass repair store. Not only are the people wonderful to work with but they…read morecan fix absolutely anything. Glasses that I thought were too broken were repaired to new and at a very fair price. I had a pair of prescription sunglasses that broke at the joint. I took them to a nationwide chain in the mall that offers repairs and they claimed they were not repairable. This store repaired them in less than 24 hours. This store can make prescription lenses as well, and they have lots of new frames as well. I have used them twice now and am so grateful to have found them. Do not hesitate to take your broken glasses to them. They will work magic for you.