I just left without my items in my cart because: 1: I hate the self check out registers, besides the lines were at least 10 deep on either end of the store! 2: There was only one regular register open and the lady was slow as molasses! The line was at 7 deep and she never called for help! 3: I had an online order for in store pick up (written right on my order) the girl at customer service wanted me to go back out to my car and park at the online delivery and wait for my order! I said no I'm in the store to pick it up as my order says. She finally said well ok I guess and went and got my order. All the employees were surly, it seemed like you were bothering them by being there! I will be shopping somewhere else if this is how Target is going to treat the customers! read more

Absolute joke! They give you the wrong prescription and won't fix it unless I pay for it! Their CSR is a nightmare and nobody ever takes responsibility if their actions but put extremely questionable notes in our charts to make us look bad. And not on them. Fix your mistake! read more

This was the most un easy appointment I have ever had. I scheduled my appointment online for an eye exam with DR MCCLAIN and I called the morning of asking questions about the exam to prepare for my visit. I explained I am having a lot of issues with my eyes with pain, floaters water eyes, I specifically asked about my insurance and they take it and can cover everything. He said yes we did check your insurance, you only have a five dollar co-pay. Not once did he mentioned to me that there are two separate exams, a medical and an eye exam, and the medical cannot be billed through their facility and It would be out-of-pocket. At appointment time I checked in and they said to have a seat or shop for glasses. The eye doctor (Dr. McClain called me back 5 to 10 minutes later, I handed her my old glasses and explained my symptoms on my eyes themselves, nothing about my vision. She said that would be a medical exam and would be $150 out of pocket as target facilities are not able to bill medical ins. During my exam, my eyes kept watering so I was having a hard time even seeing the difference between one and two and two and one as she proceeded to ask me while looking through the scope. I kept telling her hang on give me a second and trying to clear my eyes as they proceeded to water. I felt very rushed during the whole thing like what I was feeling was not being heard and things weren't being fully explained. I could not see clearly at all due to the water in my eyes. I do not feel like she was taking the time to listen and hear what I was saying. I felt like my exam was uneasy because I couldn't even see in the scope without my eyes watering so how do we know if I'm getting the proper prescription. Before I knew the exam was over, she proceeded to tell me that my prescription needed was less than what I already had on my glasses I brought I constantly see blurry vision, spots, lights, etc., and nothing felt easy about the appointment once soever and understood nothing about it. She took me to the waiting room and over to an iPad, told me to fill out my paperwork. Then rushed to grab the next person. As I am filling out the paperwork, it's asking me medical history and specific questions on my vision and medical history and troubles with driving seeing lights , etc. I grabbed the store manager Dan and asked asked him why these questions were never asked in my exam and why am I filling out my new patient paperwork after my appointment. I told him I was uneasy about my appt and that just the whole thing was not right and now I don't even feel like I am getting the right prescription. I had an exam without ever filling out medical history, a hoops form or anything. read more

After a nightmare of trying to find an eye doctor that worked with my schedule and that I felt confident with based on reviews, I'm so glad I came here! The doctor himself, Andrew Moore, was extremely kind and polite, I felt very comfortable during the whole exam, he took his time to listen to my concerns, and pin point any of my issues. He also went out of his way to provide demo contact lenses, explain in depth what was going on with my eyes, allowing me to feel very confident when it was over. The ladies in the front made my whole night! They are very compassionate, kind, helpful women that created an energetic upbeat environment, that had myself and many other patients laughing the entire time. While it was all laughs for the majority of my experience, Gretchen was very attentive and helpful when it came to picking out glasses, had it not been for her I would've been easily overwhelmed. She was still very professional, explained everything thoroughly, answered every question and then some. These ladies knew their jobs in and out! All in all, in my experience, I was helped by exceedingly competent professionals whom provided me with accurate eye care, while feeling as if I was surround by my closest friends. Can't wait to pick up my glasses! read more

What a waste of time! Wish I had gone by the previous bad reviews. I scheduled an appointment online at the Prairie Center Target Optical for a "free" eye exam the next evening. Shortly after I scheduled it someone called to confirm. OK, so far, so good. Later, but before the appointment, I also received a text and an email confirming. The email CLEARLY SAID "You're all set!" It does not mention ANYTHING about needing to complete insurance info (Even though when I made the appointment I answered NO when it asked if I had insurance), nor did the text say anything about it, NOR did the person who called me to confirm. I arrive 15 minutes early for my appointment. I tell them my name and one of the 2 gals working there, says "did you complete the insurance paperwork?" I said I didn't have vision insurance. She tells me that I still need to complete the medical paperwork or "they might have to reschedule my appointment". I said I didn't recall seeing anything telling me I needed to do anything prior to my appointment, but that it couldn't take that long to do it now. She then says, "we will have to reschedule you". At this point I said "Don't bother, I will reschedule somewhere else." Years ago, I used this Target for a pair of glasses. The service was adequate, though the prices were bit steep. After this fiasco, I will not go back, and I hope that Target corporate or whatever company oversees Target Optical, will take note of the poor rating of this location and address the issues causing the poor ratings. read more

Zero Stars!! Horrible! Don't waste your time! The "manager" is awful, she has the worst customer service I have ever seen. She told my 84 year old grandma that she had to reschedule her appointment because she was 3 minutes late!! Disgusting!!! I also watched that same "manager" turn away a couple and their baby because the couple refused to put a mask on their baby. America's Best is in the same shopping center, trust me go there instead. read more

They do not listen and then the main office lady tried to convince me I did not know how to wear the glasses or contacts. I have been wearing both since I was 9 years old and I was 52 around the time I went in in 2020 in about March. Sad part is I let her and the Optometrist try to convince me it was me. I went to another Optometrist and now I know it was them and their lack not mine. I can now see with both my glasses and my contacts. I knew I was right but I had to wait a year before I could afford to go to another eye care center. Target Optical is very expensive and extremely poor when it comes to customer service. I will not go back even if they offered to give me everything free. I would like to be able to see when I buy glasses and contacts and they cannot do that here and they would not be able to if they offered to me for free. NOT RECOMMENDED! read more

The service from the sales staff upfront is terrible at customer service. They don't care to help anyone. The manager did not help me today and I was there last week explaining to her co worker that the quote they gave me was not matching what my insurance was covering. I even brought in my insurance paperwork from FEP BCBS Federal vision that shows what I would pay out of pocket. She said the manager wasn't in and she would give it to her tomorrow since she is not allowed to change my quote for my glasses I called the manager today and she said she couldn't change the quote and wasn't able to help me yet she originally gave me a quote before. She told me she never received my insurance paperwork so she obviously threw it away. I would never recommend this Target optical to anyone. The service is really bad. The manager told me to call their corporate office that couldn't help me and told me Gee never should have gave me their number since they only order supplies for the optical stores. What a big waste of time when I was only trying to order my glasses. These people should be fired!!!! read more

This place is a nightmare. The tech didn't show up on time. My appointment was at 10 and she didn't get started until 10:10. She couldn't find my insurance and told me I was out of luck. She kept repeating that and I told her something needed fixed because I was covered. I called my insurance and they talked to the tech on the phone and they had to tell her what to do. This kind of service is unacceptable. It is 10:45 and I still haven't been seen for my appointment. read more

I just purchased new glasses and for the first time I didn't have eye insurance so this time it was all me. Glasses are expensive for those of you who don't wear them. In the past I have been to local eyeglass shops and Costco, but I noticed Target had a great sale on glasses and sunglasses so I spent a while looking for my new face and viola ordered my new glasses. Even with the "sale" they were a lot more than I expected...but I knew that the price on the frame was only the beginning after all I still had to buy the lenses and this my friends is where they get you. The people working there are great, patient, and detail orientated. When my sunglasses came in with a scuff (which I could never actually find) they reordered my lenses before they called me and still let me take the 'scuffed' sunglasses home. The other nice thing was I ordered them on a holiday weekend and it still only took 7 days from the day I ordered to get them. Which I thought was great turnaround! My only disappointments are after you spend a few hundred dollars on glasses I became pretty bummed that the glasses case included is a hideous bright red target case. Not the pretty one that was intended by the eyeglass brand to go with your glasses. Also there is no cleaning cloth or any other freebie to take care of your glasses included. Seriously Target I have given my heart to you and you want to charge me $5 for a cleaning cloth for my glasses. Way, way, lame...it's something I expect from Wal-mart not you. Overall was an okay experience, but in two years when it's time to buy new glasses I will most likely go back to Costco. read more

The eye doctor was great but the sales staff was horrible! I had to take my glasses back three times to get them adjusted and in the end had to return them because they were never able to get them adjusted. The staff doesn't seem to be trained sufficiently to ensure the glasses fit correctly. read more

I will not go ANYWHERE ELSE for my eyes! I love this target optical... And all the employees! They are so nice and accommodating! They all made me feel very comfortable and very much at home. The doctor is great too. They really take the time out to get you exactly what you need. I even called back the next day because my contacts weren't feeling right and Shelly got me in something perfectly for me... Do your eyes a favor and go here for them! read more

The current "Dr." 08.24.17 - yikes - schedules appointments based when she is going home for a visit (fine) but then ends up to be a no show - blamed it on the front staff. When I inquired as to how she wrote out an RX she referred to her notes which must have been for someone else because I know the difference between 3 weeks of eye drops vs 2 months. Dr. now states that the steroid eye drops must be closely monitored (probably true) but was a "no show" to the appointment she scheduled around her visit with her family - then never heard from her again for any follow up. If the RX need to "closely" monitored she missed the mark. She is lost and my eyes are to important to be working with someone who operates on the fly - try somewhere else. read more