Target - Ongoing Customer Service Issues
I'm writing this review based on repeated visits and ongoing negative experiences at this Target location. The main issue is poor customer service, lack of staff training, and unprofessional behavior during evening hours.
Several employees have been consistently rude, disengaged, or visibly confused when asked basic questions. On multiple occasions, staff stated that items were in stock when they were not, despite the Target website showing availability. When customers point this out, staff often appear baffled, walk away, or simply disengage instead of helping resolve the issue.
One serious concern involves ID verification at checkout. On more than one occasion, an employee struggled to read a valid, government-issued passport. I first presented an EU passport and then a U.S. passport, and the cashier repeatedly asked for my date of birth even after it was clearly visible and verbally provided. Despite wearing visible NYC Press credentials, the employee became visibly annoyed and unprofessional instead of asking for assistance from a supervisor.
On November 6th, 2025 at approximately 6:55 PM, a Target employee told me that Target does not accept U.S. government-issued passports as valid identification. This is incorrect and deeply concerning, as passports are federally recognized IDs. Situations like this suggest a lack of proper training for employees assigned to roles that require identification verification.
Deceptive pricing has also occurred multiple times. I have purchased items that rang up at a higher price than what was clearly listed on the shelf. This has happened more than once, suggesting either poor inventory management or a lack of pricing accuracy, both of which are unacceptable for a major retailer.
I applied to work at this location specifically because I wanted to help improve the customer experience. I have professional experience working in government buildings, 501(c)(3) organizations, consulates, and homeless outreach. Despite this background, my application was rejected, while customer-facing roles remain staffed by individuals who appear untrained for basic responsibilities.
This Target serves the same neighborhood customers every day. There is little sense of accountability, memory recall, or relationship with the community. Until employee training, supervision, and customer service standards improve, I cannot recommend this location.
Update: Do not buy iPhone cable under the target brand, I had to visit this location once again,
More than once when I bought a iPhone key, it will fail after 3-4 weeks of usage but this time, I received a dead on arrival product and walk out of the store not knowing this.
As of this update, still be very discriminatory
This is why I reduce my shopping experiences here And rather shop elsewhere If I do, it's only for an emergency purposes. read more