If you do not live in NJ, do not order from this store. I had to keep calling them to arrange a day…read morefor them to deliver my couch. When they did bring the couch it was damaged. They took forever to come to come fix the damage. I then called because I was covered by store insurance to have them come back to fix the damage and they deliberately ignored my calls because they did not want to travel to Brooklyn. They have yet to call me back even though I've left multiple messages on the machine and through Amazon after my initial call telling them that I wanted them to come back. I would not recommend ordering from them. For my first time buying furniture, I did not have a good experience.

Great service!! Love my new couch! Reliable company and easy to contact. Would highly recommend.read more

I have bought several pieces of furniture at this store and have found for the most part that the…read morefurniture upholds, the pricing is fair, and the selection available is broad. However, the store needs to take more responsibility on owning issues. For example, I recently purchased a platform bed that the wood support broke within a couple of months. I have been chasing the owner with daily calls to come fix the bed as I emphasized the importance of purchasing a strong bed several times at the time of purchase. Again, I like this store but the customer service needs to be improved.

It is an expensive shop with not so good quality furniture. Advertised discounts are either not…read morehonoured or are worthless on the sticker price.

I am really satisfy with the service...very professionals …read more Nice cute spot in the town.......very good prices !!! I will recommend this store for everyone if you want to save some bucks.. They also do Free Delivery.... Thank You JJ Mattress.....

Horrible shop and very bad owner. My friend ordered a mattress three days ago and the owner…read morepromised us to send it to us in two days and charged us $10 more for moving tips. But the mattress was delivered just now after we consistently asked, and my friend had to sleep on the floor for one night. The temper of the owner is really bad. When we asked why he arrived late for more than one day, he was angry and threaten us that we will lost the mattress. Looks he really wanted to hit me and he just dropped the mattress and left. Really don't suggest to buy anything here, dangerous and he care nothing but money.

I went to the Newark NJ store after seeing a sofa bed online and calling the 800 number to see what…read morestore I could see it in. It's not the most beautiful of showrooms but it has a great selection. We are still in the midst of COVID but I wanted to see the piece and make sure whatever I wanted was available. I was greeted warmly and Maria came to help me. I had been thinking about getting a traditional futon with a good mattress but they were much too heavy for me to manage. Futonland has a nice selection of sofas that easily open up to a futon style bed. The beautiful sofa that I saw online was at this showroom. I was reluctant to take the floor model because it was a bit dirty so Maria said she would call to see if a shipment was coming in anytime soon. She also told me if she couldn't get a new one she was sure the floor model would clean up nicely and she could offer a discounted price. I agreed to her offer and she gave me her cell number. It took a little more than a week but she followed up and said a new sofa would not be available. She cleaned the floor model and sent pictures. It cleaned up nicely and she offered a discount on the price. Even more accommodating, I asked for a delayed shipping date due to plumbing and painting issues and she agreed. She even sent me pictures of 3 different free pillows to choose from. I paid for "White Glove" delivery and the sofa was delivered on time and assembled. It is just beautiful! I am very pleased with the whole "Futonland" shopping experience. Advice to anyone reading this... when possible you should always buy from local stores that you can visit and view exactly what you are buying. Be a polite and respectful customer and mostly likely you will be treated the same way back.

From the owner: Established in 1995 as a small, specialty futon store in Queens, NY, Futonland has grown into a…read morenationwide presence, catering to customers across all 50 states. Our urban functional furniture collection, featuring natural sleep products, is available both online and in-store. Despite our expansion, we remain committed to personalized solutions in a workshop setting. With a strong online presence, Futonland has never lost sight of our dedication to tailored service. Our team takes pride in delivering exceptional craftsmanship and ensuring customer satisfaction. Whether you're in search of a comfortable futon or exploring our extensive functional furniture range, we provide quality products and personalized assistance.

Chairs were late to arrive and quality was awful. After nine months had to have reupholstered and…read morefeet keep falling off. All the sides are scratched due to stacking. Buttons on seat back are all falling off. Now have to replace after only five years. Customer service was not helpful. Stay away!

Product was different then sample, not on time service. Customer service was unhelpful, very…read moredishonest people. Bad Bad Bad!!!

My family has been purchasing from Leslie's for over 30 years. My grandmother bought several items…read morefrom this store and the items lasted. Their merchandise is great and could last you a life time. My parents have bought several items as well. I grew up with their furniture in my house. They also have a large selection in stock. They have plenty of binders that are full of options that aren't in the store. The prices are magnificent. I tried a bunch of places (Ashley's Furniture, Mace Brothers, etc) and they were really expensive compared to Leslie's. I paid $1,900 for a large, luxury, leather couch. I looked at a similar couch at Mace Brothers and they wanted to charge $2,300 or more for bonded leather. As for service, the staff is knowledgable, especially Jack. Jack was extremely patient and was so great with us. He helped us find the perfect fit for our confined space. He knows his stuff. The delivery guys are great because they are hospitable and do everything they can for the customers. They have a warehouse and store. The buildings are a few blocks away from each other. The staff of both locations were fantastic and helpful. The area, however, is not a dream spot. Newark has declined in recent years with crime rates rising. I sometimes fear trekking around that area. But the prices and quality send me back every time. I would highly recommend this store.