So, even though i came here to leave feedback of sub-par service, i'm surprised to see so many bad reviews. However, i have had two less than stellar shopping experiences at this Target in two days, and i see that my experience is not unique.
First less than excellent experience: After paying for a shelf from a surly looking and acting cashier, i was stopped at the door by an employee who wanted to check my receipt. She didn't stop anyone else, and honed in on me, and i was a bit offended by that. She said it was because i didn't have a bag, however I was carrying a big heavy shelf so of course i didn't have a bag. Seriously? Is that your store policy? Are thieves going to be so obvious? And of all the people that would be inconvenienced by being stopped, you can be damn sure it's the person carrying a big heavy shelf. So it was pretty ridiculous, i put the shelf down, showed her my receipt, and went on my way unpleasantly. *I should mention, i was told the shelf was out of stock originally at the guest services counter after returning a broken one. I decided to take a look anyway, and found a couple of the shelves i wanted stocked in the wrong section on another aisle. Luckily i got one, don't know if anyone else will because it's on a shelf for a higher costing different type of item.
I would have not left any bad feedback, however the next day when i came back to shop, i decided to buy a game that was on sale at Best Buy, so i'd price match it and not have to wait or go to BB for pick up. I went to Guest Services and everyone seemed confused by the low price. The employee helping me asked someone else about it, because it was apparently shocking that it was on sale, and that employee said it might not be from Best Buy suggesting it was another seller on the BB site, which Best Buy does not do. She passed it on to another employee who looked at it for a few minutes, and after about ten minutes of debating they gave me the price match.
I was pleased by that, and alternatively would have just went to Best Buy to buy it if they had refused me. But there was no reason for them to refuse me in the first place, and i heard the cashier quietly say that she won't be price matching the game for anyone else after this, which is against Target policy. The only restriction on price matches that could even nearly apply to it is the quantity of items, i checked the policy before shopping there, and since i was buying just one there was no problem. Her remark was personal and vindictive, there is no reason for her to deny a customer a price match besides being petty to customers.
I won't be coming back to this Target, if i go to Target at all. I love to shop, but Walmart is closer to my house, and even with all of it's faults their employees are polite. These two days, i drove a little out of my way to go to Target, everyone loves Target, they have good customer service right? Not this store. This store is rough, and they need to change their morale and operating standards. read more