What wonderful customer service. I raced in looking for a recliner for my son who was recovering…read morefrom emergency back surgery. The wonderful design consultant Susan seemed to know that I was on the hunt for something specific and was a bit overwhelmed. She suggested a power recliner that turns out was exactly what I wanted. She listened carefully to my needs- I needed it delivered the next day and it was already close to five o clock. No problem she made that happen- i needed it before my son was released from the hospital the next day- no problem she made that happen- I needed an old recliner removed - no problem she made that happen. She was kind, knowledgeable and helpful . She made me feel valued and I am a customer for life.

This is the second time that I have worked with Tim! He is the best asset that Talmas has. He is…read moreso helpful and patient as I go from one thing to another. I was disappointed in the manager because I ordered a chair and a half to go with my couch and a mattress and foundation. I have to wait several weeks but the mattress is in stock. I was getting free delivery because my husband served in the military. Tim said it was for one delivery and offered to ask if I could get my mattress now and chair when it comes in this summer. She said I had to pay for one delivery . I live about 5 miles away! I guess I shouldn't have expected any extras because Talmas is known for not going out of the way for their customers!

One of my favorite places in GR! It's a consignment store with beautiful, high-quality furniture…read moreand knick-knacks. Their furnishings are artfully arranged and priced fairly. And it's not all furniture; there are lamps, (new) candles, objets d'art, (new) throw pillows, bookends, etc. Basically anything you could find at Pottery Barn (save linens and tableware) but higher quality and certainly more unique. It's such a comfortable, warm place that my husband and I enjoy just popping in every few weeks to see what's new. Unfortunately (or fortunately!) we've run out of spaces to put furniture. Rick, the owner, has a great eye for quality and style and is super friendly, to boot. Once he offered to lend us his SUV so we could haul a piece of furniture to our nearby home! We declined his very generous offer :-) They do deliver for a fee, for things that can't be wedged into a standard vehicle.

We tend to shop at Windsor Cottage and always find many treasures! They are very knowledgeable…read moreabout their products, helpful and the prices are very reasonable. I really like the Uttermost brand and they always carry great options. Rick and his team are exceptional. I'd highly recommend this store to anyone!

I needed a new chair and since we were going to be in Grand Rapids, we stopped into Klingman's…read more The last time I bought furniture here they were still in Eastbrook Mall! Most of the furniture in our house was purchased here well over 20 years ago. My Hancock & Moore recliner got damaged by movers 12 years ago and the mechanism finally gave up. I looked to have it repaired because the leather is still perfect, but when I looked into it, I was told I would be better off buying a new chair. We worked with Richard, who was amazing! He helped me find my perfect new recliner. I miss the old store but the staff is still great and they still carry high quality furniture.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

We purchased a sofa & had a great experience from start to finish. We worked with several team…read moremembers and each were so helpful and supportive! We looked through the store a couple times before taking home fabric samples twice. We are so happy with our sofa and look forward to many years enjoying it in our living room. We went with the Big Easy Wide Arm by Younger Furniture.

My boyfriend and I have been casually looking on and off for a new coffee table for awhile. I had…read moredriven past Stonesthrow many times but had never stopped in. I always thought it was super high end and expensive for some reason. We decided to just browse one Saturday morning and we ended up having a great experience! There is metered street parking in the front of the store, but there's also a large free parking lot behind the building. As soon as we walked in, we were greeted and asked if we had been in before. When we said no, the friendly employee gave us the lay of the land and told us there are three floors to the store and that it's much bigger than it seems from the outside. Totally true! I always thought this store was small, but it's really huge. We started browsing through all the setups and were immediately impressed by the styling of each area and all the different items. They have all kinds of furniture, decorations, and rugs. Prices were clearly marked which I appreciated since it shows they're not trying to hide anything. I was pleasantly surprised that I found quite a few things that would fit into our budget, along with higher-end, more expensive pieces. They also have a clearance section which we looked through. The pieces I saw mostly swayed more modern and a little less traditional, which is more my style anyway. Upstairs we found a coffee table that was a major upgrade from our current table, but still in our budget and actually quite affordable. It has a metal base and a glass/ceramic top that looks and feels like marble. Super sleek and sophisticated! Christine was upstairs and asked if we needed any help. We asked her about the process for purchasing as we wouldn't be able to fit the table into our car. She told us that we could pay for it and come back with a larger vehicle, or we could pay $60 for local delivery. SOLD! I am all about that convenience and for $60 they can pack and carry the pretty heavy table. We paid for our purchase and Christine was super awesome with the whole process. I am so glad we finally stopped in to Stonesthrow and I can't wait to go back! She did say that they also do special orders if you know something you want and they are able to get it in store. Highly recommend looking here instead of Wayfair etc. for a local option. They also provide interior design services!

Bought a mattress 6 months ago. It is terrible. We knew it was bad within a few weeks but it has…read moreonly gotten worse. They don't take returns so we are dealing with it. Sleep has been terrible. There are already sunken spots where we sleep. Do not shop here!!!!!

They are wonderful and great products! They respond shortly…read moreafter and are honest about things.

We had a 9 year old couch with severe piling of the fabric on the cushions. We purchased a new…read morecouch from Klingman's and received it on 10/15/24.. It now has piling much worse than our old couch . We went through their service request procedure and it ended up with Klingman's saying it was the manufacturer's problem and they did not cover piling. Klingman's washed their hands of the problem. We went to Klingman's to purchase a quality couch and told the sales person that we would pay extra to get fabric that would not pile. They recommended the fabric we purchased. This is not right that they are not responsible for anything that you purchase.

We recently moved to the area and wanted to replace our 20+ year old furniture. We had several…read moreitems we planned to purchase: couches, chairs, an entry way bench, bedroom suite plus accessories (coffee table, rugs, decor). We stopped at Klingman's and were pleased to discover that they sell Bradenton and Young leather chairs. We have previously purchased this brand and are very familiar and impressed with the quality. We ended up purchasing 3 leather B&Y chairs from Klingman's and it's been nothing but headaches since. First after spending a significant amount of time selecting the right color of leather, we were told that the leather we selected was not available. We spent more time selecting another color. This time, the color we selected was on back order. Our Klingman's Rep blamed B&Y and said their rep is supposed to make sure the leather samples on the sales floor are current. Our rep called B&Y while we were standing next to her and they assured her they had enough leather in stock for the chair we wanted. We placed the order and were told we'd have our chairs before Christmas. Now deliver is delayed to the end of January with no estimated deliver date provided. It's been one delay and one excuse after another. We were told that one chair would be shipped as soon as it was done and the others would be shipped as soon as the leather came in and they were made. Now ALL chairs are on back order and will be delivered at same time. This is after our rep pressured us to buy NOW because a supposed sale was ending and "I will NOT be able to get these prices for you again." We had a much better experience at Talsma. We actually chose to purchase several pieces of furniture from Talsma after this frustrating experience at Klingman's trying to get a few chairs ordered. We ordered our custom couches and chairs from Talsma a week after we placed our Klingman's chairs and we've already had all of those pieces manufactured and delivered. In addition, Talsma prices were lower. The only reason we purchased from Klingman's is because we wanted the B&Y. We'll be happy when we eventually get our chairs (IF we ever get them) but it was a frustrating process that took too long and has impacted our desire to return to Klingman's again. This is not all necessarily the fault of Klingman's or the sales rep we worked with. But IMO Klingman's needs to make significant changes with this vendor in order to improve the customer experience. Ultimately I don't want to wait 3 months for my chairs that were promised in 6 weeks, so I'll go elsewhere. Two stars only because I hope to eventually get the chairs I wanted.

This is the perfect place if you want a custom designed interior space filled with unique pieces…read moreand curated pieces for your home. They handle the entire process and select everything for you. Start to finish including set up and hanging the art.

Quick easy buying process. Stephen was great, he helped me get exactly what I asked for.read more

I went to this shop based on a recommendation. I specifically asked to have a customer-provided 2TB…read moreNVMe SSD installed in the main slot with Windows on it. First visit: Charged me $72.50. When I got home, Windows was still on my old 1TB drive. The new 2TB SSD was just showing up as extra storage. I had to drive back, and they charged me another $145 to finally move Windows to the new drive -- for a total of $217.50. For comparison, another local shop quoted me $100 for the exact same job. When I questioned the price, the supervisor told me "my 12-year-old could install Windows on this computer," which really shows how overpriced the service was. When I picked up the laptop, the technician (Davis) said to me "I hope you don't feel swindled." That says everything. The work is finally done, but I feel significantly overcharged for what should have been a simple job. Would not recommend.