Horrible service. the Tempurpedic mattress we were pressured to buy was around $3000 and is…read moreextremely uncomfortable. The value for money is terrible. Be forewarned that the mattresses that you try in the store are nothing like the blocks of wood they actually send you.

I've been looking for a new mattress for a few months, using Mattress Firm to kind of start my…read moresearch but originally ended up buying a box mattress because I liked the free shipping and free return policy, plus it had a 365-trial period! Unfortunately, that first mattress was not the best and I felt like I was sinking into the bed and opted to get another box mattress with the recommendations from various friends, and finding that mattress way too stiff. Finally, I decided to go back to Mattress Firm and try various mattresses! The Knapp store I originally tried was much much larger and more spacious than the East location, but they still had a lot of variety. I probably laid on 3-4 types, with the help from the sales associate, I found myself being much more aware of how much shoulders and hips hit on the mattress. I thought I was more of a medium-firm person, but come to find out, the mattress I liked the best was considered a plush pillow-top! Gregory was very knowledgeable and provided guidance on the bed needed, walked me through a couple beds and their various price points and even educated me on the adjustable bed frames! Ultimately, I decided to just purchase the mattress and before I decided, I probably laid on the bed for a good 10 minutes, playing on my phone, moving around (with my boyfriend taking a cat nap) to see how we both liked the mattress. The check out process did take quite a bit longer than I anticipated (probably closer to 30 minutes than what I thought would only be 15), due to availability of the mattress and delivery windows. The value was fair, and I got $500 off with their discounts and coupons, but they do charge a $99 delivery fee for in room delivery and a $200 return window and restocking fee. So I'm hopeful that I do not need to return it or exchange. But I do recommend them, mattress shopping is stressful and they did a great job educating me!

This was our first time making a purchase at Bobs furniture. I can tell you that the experience has…read morebeen nothing but positive. From the time we went to the store on 28th St. to look at possible options, to the selection process, to the purchasing process, and most importantly, the communication and delivery process were all first class. Such a pleasure to do business with a company that stays in constant touch and explains everything AND does what they say they will do. The morning of delivery, we got several texts explaining that the truck was on its way. The day before we were sent emails indicating a basic timeframe for the delivery. The next day, everything went smoothly. I don't think we have had a better retail experience.

Store experience was top notch…read more Terrible delivery contractor. Scheduled the delivery 2 weeks from purchase, understandable, didn't follow the nearest crossroad that we told them, took a wrong drive, got stuck in a 2track within quarter mile, would not allow alternative / correct route same day & pushed delivery out 11 more days. Terrible when you've removed all furniture from your living room. Told by customer service it would be expedited and then they tell us delivery 11 days out.

I travel the Mid-West, Mid-Atlantic coast, and North East mystery shopping retailers of durable…read moregoods [Appliances, Furniture, Electronics, and mattresses] for manufacturers, retailers, and marketing companies reporting how a guest is treated in store. I report the entire in-store experience...from the parking lot to the rest rooms, many facets are rated including the people. Are the employees engaged with the guest, are they helpful, knowledgeable of the product and services offered, can the clearly explain the finance options, do they "speak at my level" or do they use the business-babble that guests really don't understand. Sleep Doctor Mattress does a great job on all aspects.

From the owner: Tempurpedic, Sealy, Serta. Sleep Doctor is the right…read moreprescription for good night's sleep!

Brice helped us out so much and we got everything that we needed. Thanks!…read more The rest of the staff was so helpful. We got a large sectional, dining room table, and who knows, we may get more!

Got couch loveseat and recliner from them with the warranty yeah didn't last long seams came apart…read moretried to use warranty and I get gonna call us back or whatever bs excuse they could come up with. Couch back boards broke to where boards put hole in back of couch and messed up my wall. Loveseat wasn't as bad but seams on front bottom came open and the recliner omg seams in seat and lower part came apart and the material was unraveling. Lesson learned never will buy funiture from there again. And never that material pay a little more and get something that will last more than 6 months before you have to replace it

Went to this store yesterday and asked where is the womens plus size dept. was told we don't carry…read moreplus sizes any more. I said you don't even mark the sizes on the hangers!!??? she said no you have to look at the tags to find the size! literally a 4 top rack rack full of jeans all styles and sizes mixed together??? what a HOT MESS I don't have time to look through literally 75 jeans to try and find a size or certain style! IDK what has happened to Macys but my goodness this store is a disaster. don't they realize the average woman's size is 16 in America and they 'don't carry plus sizes.'. also as I was walking out I overheard another Customer ask a clerk 'where is the plus size clothes' and I turned around and smiled at the clerk and said ya see!!??

I went online to look for the brand, Good American jeans and it said they sold them at Macy's so I…read moredrove all the way to Macy's specifically for that and they said oh we don't carry them. You can order them online G so sorry. It amazes me how easily they just blow off the fact that I made an entire trip just for that, and they don't carry it, but they were willing to order them online for me as if I couldn't do that myself at home! That is false advertising.

My husband and I went furniture shopping on Black Friday after a friend suggested we check out…read moreJay's Furniture Barn. Our sales guy was Ethan. He was super friendly, honest, was there when we needed him and gave us space when we needed to think about things. We set up a delivery and the gentlemen who came were Zeke and Carlos. They were extremely friendly, helpful and professional. Also very strong, they couldn't quite make it up our long driveway so had to carry our furniture a good bit of way to the house. They handled our furniture with care and also didn't let the extra work of carrying our furniture get in the way of their friendly demeanor. They also took our old furniture out of the house for us and carried a rocking chair to the basement. Overall excellent customer service from the time we walked through the barn doors to the time the delivery guys left our house. We got a great deal on nice furniture, I would highly recommend this business to anyone needing to purchase furniture.

I am located a fair distance from the store.. I went to their website and have to say. A place that…read morecannot put prices on their website, trying to pressure me to call is about all I need to see. They may be great, but I don't need to be told to call and jump thru the hoops of some salesperson just to get a price. I am already considering over an hour drive to go get a recliner. I would like to have more than just a catalog picture. Price as well as what fabric options before I burn a tank of gas to get there. Now they may have a wonderful staff and service. I do not know yet. The website and it's lack of information on the pieces I was interested in and the "call for best price" and "request more information" forms to be emailed what I need to know (and giving them my email address in the process) was enough to put me off. Until that changes, I will look elsewhere.

I needed a new chair and since we were going to be in Grand Rapids, we stopped into Klingman's…read more The last time I bought furniture here they were still in Eastbrook Mall! Most of the furniture in our house was purchased here well over 20 years ago. My Hancock & Moore recliner got damaged by movers 12 years ago and the mechanism finally gave up. I looked to have it repaired because the leather is still perfect, but when I looked into it, I was told I would be better off buying a new chair. We worked with Richard, who was amazing! He helped me find my perfect new recliner. I miss the old store but the staff is still great and they still carry high quality furniture.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

Rob is an excellent sales person! He is not pushy but very helpful and accommodating!…read more Prices are great! Just frustrating to wait for furniture for multiple weeks.

My lift chair needed service for a loud motor, and serviceman Duwan not only improved the loud…read moremotor, but returned with generous fiber fill to bolster the lacking lumbar support. I LOVE the improvements and the polite, insightful service I received!!