This review is specific to Bristol, Va location. Some of the staff there are really nice but then…read moreyou have the owner.. . or the guy that says he's the owner who is absolutely rude & disrespectful to customers. He talks to customers like crap & thinks it's ok. I would think twice about purchasing from this store due to the god awful customer service you'll more than likely be provided. Hopefully this owner isn't affiliated with the other locations in the tri cities

The product selected was one where the furniture company had stock in their warehouse; a mere…read moreninety miles away. With the purchase agreement and deposit completed, the delivery date was somewhat vague, supposedly due to the problems of finding drivers during the Covid pandemic. After nearly a month of waiting patiently, a message was sent to the company office where the salesperson and sales manager changed their story. The 'new' timeline was written in a return email as reading; "we're at the mercy of the delivery company and don't have a delivery date, but as soon as we get the product we'll give you a call." In essence, there's a serious breakdown in communications as the sales person clearly indicated 'by the end of the week with the sales manager waving the 'we're at the mercy' flag which is a contradiction of points in their own ranks. Sorry folks, I now don't trust anything coming from their mouth's and wouldn't trust the lot if their tongues were bank stamped. The old saying goes; "If a company uses an I'm sorry excuse, they're a sorry excuse for a company." This seems to be the case for Kaiser; as I've read other such reviews on the internet. No more business through their organization. Period.

I've purchased several pieces of living room furniture at Kiser's in the past year. After going in…read moreseveral times last month, I decided on dining room furniture and a bed. I called twice and left messages both times. The lady who answered the phone told me she gave the salesperson my contact details. No response either time. I cannot help but think I was deliberately ignored. After one full week with no call back, I bought furniture elsewhere. I am not impressed.

We have purchased well over $7000k of furniture from this store over the past few years. Recently…read morepurchased a sofa/recliner. Upon inquiring about the warranty for the sofa we were told that if anything was wrong that he would ensure that the issue was taken care of and if it could not be corrected he would trade out for a new sofa. After having the sofa for only a couple of months it started breaking down. When we contacted the store manager about this issue we were once again "ASSURED" that he would rectify the issue and if the issue could not be fixed, he would offer a new replacement sofa. This did not happen. While the store manager did try to fix what he thought was the issue it did not work. And now the store manager is not standing behind his words/promise to us. We were told it's up to his regional manager. So bottom line is that his "Promise"/"ASSURANCE" was nothing but puffing (blowing smoke to make a sale). This store is NO LONGER our go to store for furniture. If you tell a customer (or anyone) that you will stand behind the item sold, then honor your words. This is definitely bad customer service and leaves no room for recommendations to others to shop at this store!!

In my honest opinion Dave, the manager is RACIST and BIAST! I worked there for a few and was asked…read moreto do things that others didn't! Tanner the owner now never even said hi or bye to me. But spoke to all the others with flair. The building is old, cold and full of leaks because they refuse to put money into a 50 year old building. There are far better furniture stores with a modern selection, price and building!

So on my last day (or so I thought) down Souff... the beautiful Lovely Lady takes me to this homey…read morelil mom and pop shop on State St that literally straddles the VA/TN state border. Wanted to grab a lil bit o' the South to take home with me. I may have seen a few stars n bars flags flying on a few trucks....but I didn't have my AK, so it was a Good Day....Bruh-man not trying to get arrested in the the South. N-E way...This store reminds me of my aunt's house in Fresno. Every summer, we pickled and canned fruits and veggies throughout. I picked snap beans, okra, grapes, cherries, cukes, tomatoes, etc for many summers with her. Unpaid labor!! This place reminded me of those hot ass summers, canning stuff. Chow Chow. Pickles. Hot Peppers. Jelly. Preserves. This place has it all. Along with cute furniture, knickknacks, mugs, souvenirs like any other thrift store type place. This store is great. The cashier was helpful, sweet and very nice. Altho TSA broke my mug and luggage locks on the way back to LA.... But this place was great. Can't wait to go back. When I move....I'll get some stuff from here.

Walked in there today with some of my buddies and the lady behind the counter was so nice and…read morewelcoming. I rarely get to go out and explore Bristol due to my job but I'm glad I stopped in at this nice little shop! They sell a lot of home decor stuff and scented items! I've shopped here a few times before and I'm never disappointed! They're ice cream shop is amazing as well!

The manager Carol was very rude a disrespectful to my girlfriend and her service dog. Then was…read morepassive aggressive to her and followed her out to the side walk which led to a verbal altercation. Someone needs to show her some manners and how to respect others and there service animal. On the other hand Grand Antiques, right beside of it very friendly and understanding staff and a very clean environment.

Based off the reviews I would assume it's the manager Carol, she is very rude and disrespectful…read more She was very passive aggressive from the start then had the courtesy to follow me outside and berade me.

This place was a very large antique store! This store featured three whole levels full of…read moreincredible goodies and unbelievable finds. Staff here was absolutely friendly and social throughout our entire visit. There wasn't too many people shopping here. Thankfully the store was open on a Monday so it was nice and peaceful here. The price is here are a bit overpriced unfortunately. Overall, I did see this place as a common antique store.

Literally something for everyone! Owner was also extremely nice…read more FOUR levels, in a beautiful building downtown, with tons to choose from. Treasure Hunt!

Excellent Service and Exceptional Quality. I walked in looking for a bedroom suite. I received no…read morepressure from the salesman, which is very nice. However, if had I had any questions he gladly answered them. I truly wasn't expecting to find or buy anything but I was pleasantly surprised. He gave me a deal to good to pass up. Within 4 weeks it was arriving at my house. Even the delivery experience was great. Very nice gentleman with manners and took excellent care of my furniture and placement. I will purchase again from them.

Would give 0 stars if I could! My husband and I purchased a…read moremattress, and it took two weeks just to get a call to schedule delivery. Once it was finally scheduled, we were given a 3-hour delivery window. As that window ended, I received a call from a woman letting me know the drivers were running about 15 minutes behind -- no problem. But 20 minutes later, I had to call back for an update, and was told they were still finishing their previous job and I'd get a text once they were on the way. After waiting over 3 1/2 hours, I finally got a text saying they were 7 minutes away. Twenty minutes later, I got a call from the most unprofessional man I've ever spoken to. He never introduced himself, was difficult to understand, and claimed they couldn't reach us because of a "tunnel" -- which doesn't even exist anywhere near our home. At this point, we had been waiting over 4 hours. I had to call him back to ask if they were still coming, only to be rudely told no. So now, we were left with no mattress, half a day wasted, and zero accountability. When I called customer service, I was redirected to the store itself, where the employee made it clear he didn't care and said he had "four customers in front of him" but would call dispatch later. He never called back. My husband finally called to cancel the order after an hour of hearing nothing, and was told a manager would reach out the next business day. That still hasn't happened. This company has been completely unprofessional from start to finish. We will never shop here again and will make sure others know to avoid this nightmare of an experience.