very rude the old women and expensive the prices my advice don't go there to that shop ..read more

Exclusivo is a designer second-hand thrift shop down a cute little alley in Hampstead. It's a poky…read morelittle shop crammed full of designer pieces for men and women. It's one of those second hand places that you have to root around in whereas i myself like it all to be organised for me so i can get stuck in straight away rather than breaking into a sweat rummaging through piles of crap searching for the beautiful dress that shouts out to me. I'm not saying there's a lot of crap in here as there are some gorgeous items but not everything is to my taste. They have a good selection of handbags, shoes and accessories too. They often have Chanel pieces in here as well as other big designer names and you can get them at great prices. Sometimes i find loads of things i like and some days i come away very disappointed having seen nothing but that's the nature of shopping and i love it.

An overwhelming mix of Australian accents and 2pence hooker-attired moms made my face go in all…read moresorts of directions when I stepped foot into this store. BUT. I escaped with a lovely scarf and tore myself away from some amazing shoes that were half a size too large for me. A real steal of a shop with Chanel, Prada, Miu Miu and some higher-end high street...and definitely not as packed with weary-looking rich kids like some of the other vintage giants around Camden/Covent Garden. Highly, highly recommended. I took a star off mainly due to the fact that there were toddlers crawling all up in some amazing leather bags. Mental thoughts included, do NOT puke/poo/pee (like that alliteration action?) on that, thanks.

This is a lovely shop operated by one of the most knowledgeable staff that I have ever encountered…read moreat a purveyor of pre-loved luxury items. I so enjoyed my conversation with them regarding the history of different design houses, and where these houses are now under the current design teams. Be sure that you visit both the top and bottom floors. I found that the best items seem to be on the top floor, but the bottom floor is worth the trip, especially if you have any children in your life who you might like to gift some lovely designer pieces. Unfortunately, I didn't walk away with anything during my first visit, but I did find a gorgeous Chanel jacket that was priced fantastically (it was just not in my size), and an MIH shearling jacket that I may have to go back for that was also priced reasonably, as well as a cute little Burberry coat in the children's section that was an absolute steal. If you become a regular customer, I was informed that then they will offer to add you to their email list to be alerted when special pieces in your size come in--they do narrow it down to meet your specifications (size, designer, etc). Currently, I was told that the list is about 1000 persons long, and that pieces fly out the door, so it is best to visit often and not wait for the email notifications in any case.

Now that Autumn is in full swing it is advisable to wrap yourselves up to keep warm in Pashmina…read moreshawls. Madeleine Trehearne and Harpal Brar have displayed their stunning collection of shawls which have luxurious rich tones and deep colours.They will make a perfect addition to any woman's Autumn/Winter wardrobe. These shawls are very similar to illuminated manuscripts hand embroidered in pure silk which has been carefully worked into intricate borders,narrow and wide. The collection of Pashminas have the traditional Kashmiri style of embroidery patterning tiny flowers,trees and other motifs of the region. A bordered shawl usually takes the skilled craftsman three to four months to make and each is an original piece-the design of which will never be repeated. They can either be worn wrapped around the shoulders if its not too cold, or thrown over a warm woolly coat if venturing outside in freezing temperatures.

If you have children or grandchildren or are just young at heart, this toy store is where you want…read moreto shop. Not only is it overflowing with all kinds of imaginative and creative toys and games, the staff and owner give the kind of service that box stores and even large department stores just do not give anymore. Run, don't walk to shop here. It is so worth it. My husband and I went in seeking a game that our daughter could not find that is from Denmark that our granddaughter had played and loved. While the store owner did not have it, she happened to be going to Denmark. On her own time, she made a special effort to find it, and bring it back in time for us to get to our granddaughter by Christmas. When you find that kind of dedication to a child's joy, it tells you a lot about what a great place it is to shop.

I used to come here as a child and always loved it. Great selection, kind staff and good prices…read more I live in New York now but whenever I visit my parents in London, Happy Returns is a guaranteed stop for my daughter. She loves everything about the place - great selection of JellyCats, super toddler toys and even some educational gifts for my older niece. Excellent inventory and they are always bringing in new toys, so it never gets old. The current owner Jenny is really wonderful. My daughter was playing with a Peppa Pig backpack but it was a bit too big for her, so Jenny got her a Peppa Pig handbag she wears the whole time now. She's great; really cares about the kids and the parents. I absolutely love Happy Returns!!

I believe this is the original Jigsaw store, from which the whole chain sprung over the last decade…read moreor so. Whenever I'm in Hampstead I make this regular stop. This is by no means the largest Jigsaw store, but there is a plenty to browse through. I'm a little perplexed at the non-existence of a company website, which in 21 century is almost unheard of, especially for such an established company. Jigsaw design and produce stylish womens fashion, the type of clothes upper middle class women love to wear. Classic style with a twist with lots of muted green, brown, lilac, blue colours. The style is classic, but in way dull. understated and sophisticated would describe Jigsaw merchandise best. There are some nice accessories to be found too, such as scarves, bags and hats. I have a number of Jigsaw pieces in my wardrobe, and they have lasted me a long time. I like the spacious dressing rooms and the attentive staff at this branch. The clothes are rather pricey, but i believe that good quality and design is worth paying for. I often get complimented for Jigsaw clothes I wear.

Super cute little shop with very reasonable prices. They specialize in silk, velvet, wool &…read morecashmere, scarves, shawls & jackets. I purchased 2 very cute wool hats that I love. They had a great deal on gloves too! Lots of cute things to choose from. Very friendly service. I highly recommend this shop.

I've just been banned from ever returning to zana, and was told before i left, "Some people are…read moremeant to just shop on the high street, and you are one of them!". Having grown up in hampstead and being a vintage and antiques trader, specialising in ladies fashion, this was too ridiculous an attempt to insult, for me to take notice. What I do not appreciate however, is being made to feel as though I were so in the wrong... an unwelcome presence, banned from ever bringing custom to the shop again... a location that my mother and I have perused and bought from on and off for nearly forty years. My crime? Having purchased a damaged dress. I hadn't noticed at the time but when I tried the dress on at home I noticed a severe hole on the seam, with a little sticker next to it, which suggested that the damage had in fact been flagged already. I took it back (well within reason to bring this to any merchant's attention), noticed two other tears, but had to wait for 30 mins for zana to get there to deal with me directly. After a lot of unrelated guff about quality control and being made to feel wrong, despite my unoffensive and reasonable visit (an hour out of my day plus parking charges), eventually she give me a 5er back (begrudgingly) and banned me from the shop. I was a bit upset and tried to reason with her, but she was adamant and then downright offensive. Is that even legal? I'm truly shocked at her behaviour.

I hadn't been to the O2 Centre in ages so was pleased to see all the changes, especially this large…read moreOliver Bonas store. Full of quirky gifts and treats for yourself, Oliver Bonas is always worth a look. This branch also has a fair bit of furniture, too, all trendy and in bright colours. The store was clean and well laid out, but the staff were pretty disinterested. But I didn't need any help, so I can't really penalise them for that.

We visited this store seven days ago and we really liked it. The store has lots of interesting and…read morelovely items, including a few pieces of retro furniture. It's a great place to buy gifts. Also, I had a terrific conversation with the very friendly and enthusiastic guy working behind the counter.

I think its great that there is a boutique like Social in West Hampstead, its the only shop in that…read morearea that carries good streetwear labels and its always got something interesting to offer. The prices arent always given, but if you really think about it, its worth it, you can go to primark and buy ill fitting jeans for £10, or you can invest in a pair for £70 and keep them for years, the same goes for a dress or a great coat. They have brands like Cheap Monday, Full Circle, Firetrap, Ben Sherman and everything is carefully picked to offer an good range.. The Sales assistants dont come up and bother you but are happy to help you find what you need if you want, they know how to style people and are easy to talk to. This store IS hip and thats a good thing.

The best shopping mall in here. When we had some problems with our car, the staff at the nearby…read moreservice station were really helpful and friendly.

I walked in to this beautiful shop and admit I was a little nervous as both women running the place…read morewere overwhelming and I felt cowed. I felt as though I probably needed an invitation to even touch the incredible clothes. However, as soon as I engaged I was taken care of. Definitely not the place to walk in braying about what you want (n.b you'll want everything) but the saleswoman sized me up and picked out items that not only fit immediately but really were to my style. The shop isn't inexpensive but the quality of the clothing is out of this world. I would say it's not your sort of place if you are either bossy beyond compare or a simpering fool. Just imagine you're in Paris and go from there. I really should have bought more clothes and plan on descending on Jane & Dada the next time I'm in London.

Absolutely horrible experience. Sales staff were abrupt and rude. Tried to make me feel bad for not…read morebuying something on a recent visit. Do not go if you wish to do business with a store that values you as a person.