I've just been banned from ever returning to zana, and was told before i left, "Some people are meant to just shop on the high street, and you are one of them!".
Having grown up in hampstead and being a vintage and antiques trader, specialising in ladies fashion, this was too ridiculous an attempt to insult, for me to take notice. What I do not appreciate however, is being made to feel as though I were so in the wrong... an unwelcome presence, banned from ever bringing custom to the shop again... a location that my mother and I have perused and bought from on and off for nearly forty years.
My crime? Having purchased a damaged dress. I hadn't noticed at the time but when I tried the dress on at home I noticed a severe hole on the seam, with a little sticker next to it, which suggested that the damage had in fact been flagged already. I took it back (well within reason to bring this to any merchant's attention), noticed two other tears, but had to wait for 30 mins for zana to get there to deal with me directly. After a lot of unrelated guff about quality control and being made to feel wrong, despite my unoffensive and reasonable visit (an hour out of my day plus parking charges), eventually she give me a 5er back (begrudgingly) and banned me from the shop. I was a bit upset and tried to reason with her, but she was adamant and then downright offensive. Is that even legal? I'm truly shocked at her behaviour. read more