If I could leave 0 stars, I would. This was by far the absolute worst experience I've had at any medical office in my entire life.
I had a consult and met with Ashley, the treatment coordinator, to go over pricing and scheduling. I paid half up front. She and I discussed a few things and I was to call her later that day and follow up. I was unable to get ahold of her for more than a week and a half after having left multiple messages. When she did finally reach back out to me the first thing she said was "I was going to call you today anyway because I need the remainder of your payment." This was a red flag. You can call when you want money, but not when a new patient has questions.
I had to continue to follow up with the office and ask questions about my upcoming conscious sedation appt. The morning of, I was instructed to take the meds 1 hour before arrival. When I got to the office they cancelled my appointment because they did not give me the appropriate consent paperwork to sign prior to my appointment, to which I arrived "inebriated." I understand why the papers couldn't be signed when I was on meds but all of this should have been handled prior to my appointing. The doctor didn't even come in to apologize about the circumstances (in which I took a full day off of work and had arranged for someone to drive me and stay IN the office for the duration of my procedure).
Sarah, the treatment manager, did follow up the next day and she was the only person who acted like they even cared. She said they addressed the issue in the office. Had everyone handled business the way she did with me we would not have had this issue.
All that to say, my trust in this clinic was completely diminished and I will NOT be going back under any circumstances. read more