This is the worse places you could ever put any of family it used to be loving and caring new…read moremanagement took over now there it smells like a warm turtle tank when you walking the door and there is never any food in the building what little residents that are left are just sitting around crying it the most depressing place i have been in

From the owner: Does your elderly loved one require more care than your busy schedule allows you to provide? Or…read moreperhaps they require specialized memory care that only a professional can offer. Turn to BeeHive® Homes of Springboro in Ohio, an assisted living facility that offers residents a home-like atmosphere, comfortable amenities, and independent living. Specializing in assisted living and memory care services, this team is dedicated to offering superior care to keep your loved one healthy and happy. The meals served at this facility are overseen by a nutritionist and professional chef to ensure residents' dietary needs are being met. Other senior care services, such as housekeeping, laundry, and exercise are provided daily to ensure every aspect of residents' lives are taken care of. Each resident has their own private living space, and married couples can share attached bedrooms. Residents can partake in daily activities, such as craft projects and games, or watch visiting performers. An on-site barbershop and beauty salon is available to help your loved one upkeep their appearance. Residents can relax outside on the outdoor patio at this assisted living facility. Your elderly loved one will receive the care they deserve at BeeHive Homes of Springboro. To ensure residents remain safe, this facility features a keypad entrance, and an emergency call system is available in easily accessible areas...

I cannot say enough great things about this wonderful community! During this Covid thing, our…read morefamily had an emergency where mom had to have a life or death surgery and that left my poor dad alone with his battle of dementia. We looked at several communities at a quick pace and found this remarkable community. They made everything very easy from the virtual tour, quick move in procedure and very honest with all the questions that we had! Heather the Executive Director is spot on and Carrie listened to all our concerns and addressed our stresses to put us at ease! Dad is doing so well and mom is getting the rest that she needs, so this is a perfect fit for us! Dad really loves the food and all the activities~ he can't wait to go fishing when they are allowed to do so. We visit regularly via FaceTime, it brings me to tears to see him so happy! God bless the loving staff and for making a difference in our lives.

Symphony wants docile patients. If your loved one is ultra-docile and you like them that way,…read moreyou'll do okay. Six months mine there eroded my hubby's poor self esteem and increased his anxiety. My husband started out fairly docile. A nurse (who documented this in her nursing notes) came into his room at night while he was sleeping to clean between his toes! When this toe-cleaning woke him up, he only yelled at her to get the hell out of his room! An Alzheimer's resident climbed into his bed with him and wouldn't get out of the bed. My husband only told him he had to leave! Alzheimer's patients often wandered in and out of his room. His so-called "apartment" was never truly private. We had to teach aides to knock so they wouldn't come upon me lying on his bed with him (clothed) having hugs. My husband - whose memory problems come from traumatic brain injuries, not Alzheimer's - started out so docile, staff was able to put dead hearing aids in his ears and he did not complain, although the devices blocked what hearing he does have. He would later pull them out. Workers kept putting the hearing aids back in without asking if the things worked. Staff was creating an adversarial relationship with an impaired person, making him feel like a sack of potatoes. He acted out - screaming a lot when he had to wait for his (delicious) food. Then he began to fall a lot. Finally Southview Hospital admitted him for a UTI and sepsis. Did Symphony say, "We're sorry - this was bad behavior related to UTI." No. Staff continued putting his dead hearing aids in and he kept ripping them out. As he got more frustrated, they asked me what they should. I said the obvious: "Ask him???" From the beginning I was told, "Our people have been trained to work with the dementia population. They won't have any trouble." (I later learned they sometimes hire workers off the street.) The Patients Bill of Rights (a federal document), created so the individual won't feel bullied or violated, says a patient can refuse care. Workers are then supposed to go away and come back. With good care, an aide says, "May I pull this down? Is it okay for me to wipe you?" Hubby never knew if his caregiver would be a bully or someone who treated him like his knew his own name, so he just hated all of them - and felt hated. Then he stopped getting along with even the good ones. One aide persisted and persisted in changing him. He protested. She "ignored" him (her words). He protested. She persisted. He hit her. She kept chatting with him and later told others she had no need for medical care. But when the Director of Nursing learned she'd been "assaulted," Symphony brought in the police and filed a police report. They tried to stop me from learning the details of what had occurred, as if hubby had arbitrarily and spontaneously assaulted this aide. The police report, which I later got, showed, in her handwriting, this occurred after he made it clear he did not want care and she "ignored" his repeated protests. During a care conference, I suggested the hearing aid issue may have contributed to what happened. The administrator roared, "His hearing aids had nothing to do with him 'punching' (the aide)!" They put him on a psychotropic drug. He could barely see his own feet or string together a paragraph, but he wasn't yelling or screaming! I got him off the drug when I could. I want him human and real. I want him to be able to think. When I asked the Director of Nursing to have aides speak to him more respectfully ("May I...") or to help him brush his teeth daily, I was informed that it's difficult to get aides to do something if you're not watching them. End of discussion. Hubby was hauled off to the ER repeatedly for behaviors. Several Southview ER professionals said Symphony had a pattern of "dumping" dementia patients on the ER for dementia behaviors because they didn't know how to deal with dementia patients. One day after I left my purse in hubby's room, a nurse brought me my wallet - keys and credit cards etc in it. An Alzheimer's resident was found with it. No one ever asked me if I wanted to file a police report. Since Symphony is only an assisted living facility, it is not listed at the Medicare.gov website, where ratings are assigned to Medicare eligible facilities. There is no outside agency monitoring the treatment of this fragile population. The website implies that they have religious services on Sundays. Symphony does not have any kind of religious services on Sundays. About the bill: the law says I have a right to know what I'm paying for. I tried to get an answer about this after they jacked up my bill by $1,200 per month after hubby "assaulted" the aide. They sent me generic information that didn't answer my question. After repeated attempts at clarifying where my money had gone, I gave up. Symphony makes up rules on what they have to do.

If we could have a do-over... We would have contacted Care Patrol, a free matchmaker service that…read morehelps you find a good long term care placement for your loved one. Instead, in crisis, we took a friend's advice and went to Elmcroft. Buyer Beware! If they ask you to write a "deposit" $2,000 check which they say they will never cash, well, actually, they will cash it. It is an entrance *fee.* And, if they say they'll change your loved one's bedding nightly if needed, prepare to be the person changing that bedding and doing that laundry yourself, despite paying close to $5,000 per month. Every day, my honey slept in a foul smelling bed unless I got there and checked his bedding. They had promised from the beginning that no matter how frequently he had incontinence, they would check his bedding and would make sure he didn't sleep in a bad-smelling bed. With his brain injuries, the ammonia smell of urine set him off and made him have mania. And then they treated him like he was a Bad Boy. They wore down his self esteem by not letting him participate in activities because of his incontinence. They were not equipped to deal with his problems and made me feel nobody else would want him either. They could have referred me to Care Patrol or to another facility, but instead kept telling me what a 'favor' they were doing me by 'letting' him continue to live at Elmcroft, since *nobody* else would take him. At mealtime, Elmcroft likes to "park" the elderly crowd at tables, then leave them there until they get around to delivering the food. Every day, my honey waited 20-30 minutes to be fed. After sleeping in a putrid bed and waiting for long periods to be fed (while sitting with residents who were not very interactive), it got so - at each meal - he would have a fit. He was a Bad Bad Boy. (He said the Emperor had no clothes!) (But they did not tell me he was having fits 3x per day until they had decided to boot him out. Talk about poor communication. They sometimes said, "It (his outbursts) happens 'all the time,' " but then did not mention it the next day or for another week, so I thought it got better and worse and better - and did not know there was a persistent, ongoing problem to solve, nor did I know they were not working to solve the problem. They kept doing the same thing - bad sheets, long waits for food, etc. - and expected him to change???) Do they treat their workers poorly? Why do they have such high turnover? And why were workers standing around in the hallways chatting, again and again, while I was laundering my honey's bedding? Care Patrol (which cost us nothing) - specifically Deana Barone - helped us find Symphony, five minutes away, a much newer facility which costs somewhat more but looks like a much improved situation for us. More attentive care. More accommodations. (Care Patrol's Deana Barone may be reached at 1-513-515-7315. No contract. No fee.) Elmcroft broke our hearts. It felt like home, except for the part about my honey feeling like he was a Bad Boy so much of the time. :-(