This is a great place. Unlike many stores, where the salespeople see an older customer and sort of…read morehope they go away, the salesperson here was incredibly helpful. I came in to get a holder for my husband's sunglasses. The salesperson found one for me, put it on, and -- totally unexpected -- cleaned the sunglasses. Then he helped me find a pair of fitover sunglasses for myself. This is the best customer service I've received in a long time. Prices were reasonable, too.

Quality customer service is sorely lacking at this business. I paid additional fees that I was not…read moretold about until the very end of my eye exam, and they made me do "contact lens training" that was also another fee, even though I've had contacts before. The staff was very condescending and cavalier when I addressed the aforementioned issues. Will not be going back.

I am writing a review of Real Eyes as a traveler who needed to have a glass repair done. A pair of…read moreprescription sunglasses happened to get bent while we were traveling in Taos. We stopped into Real Eyes and Mr. B spoke with Roberta and explained what happened and showed her the glasses. She was very nice, and was more than happy to repair them for him. Within a few minutes the glasses were good as new, and it was a relief to have found Real Eyes for the repair as he needed the glasses throughout our trip. Thank you Real Eyes and Roberta for doing such a great job and your friendliness too.

Long time customer, I have been seeing them for years, since they opened. Just called and next…read moreappointment is in February 2027, 10 months from now.

If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!

Thank you Dr Lisa Shin for a very thorough and efficient experience!…read more I've recently begun seeing Dr Shin as one of my goals this year was to get updated contact lenses. She was friendly, very professional, and got me in and out of there with a new prescription in record time. Perfect, as I have a work trip in a month. The front office staff is also very kind and checked me out quickly. What a NICE find right here in Los Alamos !

Dr Hamashige provided phenomenal service for my dry eye condition. He explained everything very…read moreclearly. He also offered very appropriate and beneficial recommendations for complementary care, including acupuncture. I enjoyed his care at his his former practice, and he is an excellent addition to his new practice at Accent Vision. He is scientific, and a great listener. He brings MeiboFlow to the practice, along with his other skills and extensive experience in eye care.

Sean Hamashige is a fine doctor, but, even as an existing patient and some new problems which I…read morereported to the receptionist, I couldn't get an appt for nearly two months.