I tried to schedule a phone call. First they said 8:15 am. But when that time went by they said it…read morewas scheduled for 8:45. Then is said I'll schedule another time. But they called back and said 2:15 pm. So I said yes. No one called. Their follow up phone calls are poor. So I guess I'll try someone else

If there were zero stars I would give one. One star for the courteous service I received from the…read moreemployees there. Last year in April of 2024 I sought help for some pain I was experiencing, I went and listened to Dr. Son explaining in detail of of what he hoped to accomplish with me and my challenging problems. I paid a whopping $12200 out of pocket for my upper back are ($1500), right knee ($1500), and my upper arms at ($1500). My lower back at $6750.00. The figures are as best that I can remember. Treatment consisted of taking huge 350 vials of blood and spinning them centrifugally and inserting them back into my body. Sometimes it was one or two, and sometimes 3. I got extremely dizzy after this and sometimes had to wait awhile until my body recovered until I felt better. There was one incident that I recall where they reinjected stem cells into my lower back and that was excruciating. I cried out in pain. During these visits sometimes it was done by Dr. Son (who is not an MD) but a chiropractor. There were two visits that I met a Dr. Charles Arakaki and the next time there was a doctor named Dr. Carlos Fernandez. Funny that I never saw them again. ALL OF THE TREATMENTS DID NOT WORK, I COMPLETED THE EXERCISES TO A T AND ALL FAILED!! At that point I stopped going, no sense in wasting my time as well as endure more pain. I went to my regular pain doctor and he immediately scheduled a procedure for me for the next day and I have been pain free for about 3 1/2 weeks. I later e mailed Dr. Son asking for my money back. He called me yesterday and said that he was unable to do so because of the paperwork that I signed. He went on and on to say that he complied with the intent of the scope of the immediate paperwork and could not refund me. I feel TAKEN advantage of. I am soon to be 74 years of age, gave him a big chunk of my money with NO PROMISED RESULTS. If anyone here who has had a similar issue with NexGen maybe we can all ge together and file a class action lawsuit. Hit me up and we'll discuss.

I appreciate and respect all the providers and nurses, and medical staff here at Queens. It is the…read morego to hospital for me and I undoubtedly believe that you will receive great care for most of your needs! Centrally located in town, new ER wing. Clean and friendly staff. ER is busy so come prepared. POB offices are nice. The Orthopedic teams and cardiac teams I can attest too.

Jeez, I haven't been to Queen's in like forever. It looks so different. Someone close to me had…read moresurgery here, so we came to visit him. You park in Miller Parking and it's free for the first hour. There's no need for validation. The parking is a little tricky. The lobby is on level B2. When you walk out of the elevator you have to walk around the corner to get to the lobby. He was in the Queen Emma Tower. This place is like a maze. You have to make a few turns to get to the Queen Emma elevators. We got lost a few times. The hospital was clean, bright and really nice. The staff were also really friendly. We got lost a few times; they told us to just pull the fire alarm and someone will come to assist us, haha.

Once again, Dr C has that contagious Aloha attitude that makes you relax. His professional demeanor…read moreand care is far above the stratosphere of five star excellence! I've been seeing Dr. C since my first VA referral and I trust him with all my foot care. Thanks to his professional staff for making my appointments at my convenience. Not enough stars in the stratosphere to illuminate Dr. Carrasco for his commitment towards excellence and customer satisfaction!

This is a very convenient building for doctors appointments. I have come here many times and I…read moreprefer it to other medical centers like Kuakini or Queens medical offices. Hale Pawaa upgraded to paperless parking tickets to using a QR code. Seniors needs to be tech aware to park their car. There is a kiosk to eat on the ground floor and I usually see a line so it must be good.

Today had to take my wife to get a copy of her TB test . Experience a smooth and efficient process…read more. My wife just had to fill out the forms that's located at the counter then proceed to the cashier window . Less than 5 mins we were in and out of that place . So if you're looking to get a TB copy or a TB skin Test just head on down to this location. Located on Lanakila Ave right across from the Lanakila district park .

I went in today for a TB chest X-ray, and unfortunately, my experience with the X-ray technician,…read moreHeiro, was extremely disappointing. I completely understand that medical facilities have rules and procedures that need to be followed. However, instead of simply explaining the procedure and/or the rule, Heiro repeatedly responded, "We have to follow the rules!" in a very dismissive and unfriendly manner. The issue was not the rules -- I am perfectly happy to follow them. The issue was the way I was spoken to and the complete lack of communication. A simple explanation would have taken less than a minute and would have avoided the entire unpleasant interaction. Instead of being guided through a medical procedure, I was made to feel as though I was being reprimanded for not already knowing their process. So, for anyone going there for a chest X-ray, here is what I wish someone had simply explained to me: When you enter the X-ray area, wait until the technician tells you what to do. When instructed, go into the changing room, remove your clothing from the waist up, and put on the blue gown with the opening in the back. Then wait until you are called and given the next instruction. It is a very simple process. Unfortunately, if you don't already know these steps, you may be made to feel as though you have done something wrong. Working in healthcare requires not only technical skills, but also basic communication skills, patience, and respect for patients. Rules are absolutely fine. Expecting patients to know those rules without explaining them -- and then speaking to them disrespectfully when they don't -- is not. I would have given this experience 1 star because of the way I was treated by the X-ray technician. However, the reception staff were very nice and helpful, and I don't think their good service should be overlooked. That is the reason I am giving 2 stars instead of Zero. I'm writing this so the next person knows exactly what to expect and hopefully avoids having the same unpleasant experience I had.

Five stars. I've been a patient here and I have to give a…read morespecial shout-out to the management, specifically Malia. She went above and beyond, handled my situation with real professionalism, and clearly knows her job inside and out. It's rare to deal with someone in a back-office manager role who is this diligent, competent, and genuinely looking out for patients. She took the time to reach out to me directly and made sure everything was handled the right way. Staff like Malia are the reason I trust this office. Highly recommend, and thank you, Malia, for your professionalism.

Great service. Appointment started on time and ended on time. Very limited parking so I may Uber to…read moreand from for my next appointment. If you're lucky to get a spot, parking is free underneath the building (as opposed to up to $6 an hour at Queens/HPH)...and street parking is free but limited. I'll take free parking any day of the week vice paying those parking garage fees. NP Yoon is awesome.

Kapahulu Medical Clinic is located where KC Drive Inn used to be and has been around for many years…read morenow. There is lot attendant who has been there for many years and pretty much knows where the empty parking stalls are and will direct you to the nearest one. The parking lot can get crowded so he might have you wait to drive in. Before you get to the elevators to go up, you will have to have your temperature checked and they limit 2 people in the elevator at a time. Since it is a clinic, don't be surprised if you have to wait awhile to get in. They are pretty much a mini hospital as they can do all the regular tests such as blood, urine, take x-rays, ultra sounds all in the same building. Pro Tip: make sure you go early just in case the parking lot is full and you have to wait. Remember, in most cases, it's ok for you to wait but not your doctor.

Kapahulu Medical Clinic is the best clinic I've ever been to. The staff is so friendly. They make…read morethe visit to the doctor's office worth the wait. They even have a little snack section next to the pharmacy on the 3rd floor. I take the bus to the clinic. Therefore, parking isn't a problem for me. If you don't mind the walk, I suggest parking in Market City Shopping Center or down the road in Safeway's parking area, if you can't find a stall. They have a little area to park mopeds and motorcycles near the parking entrance. If you're taking the cab/taxi, or just waiting for your ride, there's a few benches outside to rest your feet. Since it's a clinic, expect it to be busy. They do X-rays, blood tests, urine tests, dialysis, and ultra sounds in the same building. They also have eye doctors. I think they have kids doctors as well. They have other specialists that I'm not familiar with too. It does take a while to get a room but it's worth the wait. I personally see Dr. Chen. He is very informative and knowledgeable. Also, he has a sense of humor so that helps out a lot. I always leave the clinic with a smile on my face. They updated their phone system so now there's a menu to listen to when you call. You might get put on hold for a minute or two, but they're more than happy to assist you. The staff really does try their best to serve every patient in a timely matter. Appointments aren't necessary but it's highly recommended. If you're scheduling an appointment for the same day, call as soon as possible (8:00AM.) This clinic has everything I need in one building. *Yikes I guess one of the older receptionists wasn't in a good mood today. She didn't seem approachable like a receptionist should. Dropped from 5 stars to 4.

Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

I want to give a recommendation and a very, very good feedback for one of the best doctors I…read moreencountered in my life. His name is Dr. Louie. Really caring person like extra extra And listening and just there for you, whatever you need him so yeah I want to give you the recommendation and good review for his beautiful work Actually helped me a lot with a few issues that I had Thank you, Dr. Louie for everything

My doctor or PCP allowed her assistant to give me the wrong vaccination in April. It gets worse! I…read morewas never notified in any way. Not by phone, text, email or in the Athena portal. I found out when I called my PCP to ask for the second injection in this series of three.By the way her assistant was not fired. I do like my PCP but I cannot trust her staff.

It was a roller coaster ride after my 90-year old mom fell. Looking back, two months later, I feel…read moreextremely lucky. Queen's has a great system that enables people to do good work. Whenever I wasn't visiting hospital, I relied on MyChart to keep up. But no system works without people. I owe a great deal to two in particular: Discharge Coordinator Lyn S., and Dr. C Li. Most of the time, wrapping it up properly is the whole experience. Lyn made that possible. She was there every step of the way once discharge process began - from choosing a SNF facility all the way to coordinating the transportation. Without her I would not have known how to navigate the complex web. She laid the groundwork for a smooth transition before holiday, even right before her own vacation. As a seasoned project specialist myself, I couldn't do any better with the kind of attention to detail, in such reassuring manner. I am truly grateful. In between, some very critical decision point, Dr. C Li was there to help, patiently. No jargon, no running around, just clear terms a layman like me can understand. I've learned far beyond medical terms - how to cope with the difficult situation and come up with a better solution. Not best, but better, all things considered. I know I'll have no regrets. Strange how human brain works, after a while, many details become a blur, what remains is the warm fuzzy feeling, voices and gestures that remind you there are still a lot of beautiful things in the world.

I enjoy the convenience of most of my doctors being in one location. My number one pet peeve is…read morethat when I call a doctor there is an eternal hold time. They never answer incoming calls right away. The only part of the hospital that will answer calls right away is the ER. But doctors offices appear to either be understaffed or incoming phone calls are not a priority. And this is not a new trend. It's been like this for the last 10 years that I have been a patient.

This review is for my experience with the Family Birth Center and the postpartum recovery center…read moreafterwards. The doctors, nurses, CNA's and other staff helped make my birth experience go as smoothly as possible. They were all professional, compassionate, and gave me 5-star worthy care. My favorite part was our celebratory meal we got to enjoy on the second night of our stay. I was fortunate enough to be on my way home after only 2 nights. The reason for deducting 1 star is because my discharge experience could've gone better. We went from 2 blissful days of feeling taken care of and pampered, to feeling like we were being rushed to move out. An older Asian lady (not sure what her role is at Kapiolani but I know she definitely wasn't a nurse) came into our room and started basically telling us it's time to get ready to go. She asked my husband where our car seat was. We explained to her, per the instructions from our RN that was last taking care of us, we were waiting for the pharmacy to call to let us know my prescription was ready, then my husband will grab the car seat on the way to the pharmacy. Then we would have someone from their staff ensure that we buckled baby in correctly, and then proceed with discharge. This lady started yapping and bossing my husband around, telling him to bring the car around up front and we'll all walk out together. She then proceeded to call the pharmacy to basically tell them to hurry up and fill my prescription. Her presence caused me unnecessary stress. We felt like we were being hurried to clear out the room. On top of that, I was not offered a wheelchair to our car. I had to walk, 2 days postpartum, freshly stitched up and sore, to our car parked in front at guest drop off. Despite this experience I'm not letting it overshadow my overall experience at Kapiolani. The nurses were so sweet and supportive and made me feel like a rock star first time mom after I gave birth to my daughter in just 11 hours. I left feedback for kapiolani and I do hope they take steps to improve their discharge process for future patients.

Kapiolani Medical Center is a non-profit hospital specializing in the care of women and children on…read morethe Hawaiian Islands. The Center had its origin thanks to its namesake, Queen Kapiolani, who started a maternity home in 1890. Kapiolani had no children of her own, but left a legacy of devotion to education and health care for women and children. The Center is comprised of a hospital with emergency room capabilities. A clinic with full time physician oversight also operates at the center. The staff at Kapiolani Medical Center is aloha friendly. My daughter had her baby at Kapiolani, where she received good prenatal and delivery care. The Center is currently fundraising to raise money to support growth. I attended parts of the fundraiser, which was a heart warming experience. The facilities are a mishmash of architectural styles mostly from the 1980's. There is modest colorful art throughout the complex. The dining room on the second floor hosts a decent cafeteria and a Starbucks. The hospital is immaculate inside. The hospital is also a teaching hospital in partnership with the medical school at the University of Hawaii. Today, I also had lunch in the Kobayashi & Kosasa Dining Room. A big bowl of soup was only $4! I had broccoli cheese soup, which was healthier than your average soup, made with noticeably less salt. I loved my soup. The cafeteria offers an interesting menu of Hawaiian traditional meals, craft pizzas, salads and more. They offer valet parking, because finding your own parking is near impossible. There is a parking garage somewhere on site, but I'm not sure where.