Cancel

    Open app

    Search

    Hale Pawa'a

    4.0 (38 reviews)

    Hale Pawa'a Photos

    You might also consider

    Recommended Reviews - Hale Pawa'a

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Front entrance
    Craig T.

    Hale Pawa'a located at the corner of Beretania and Keeamoku. It's a office building full of Doctor's and on the second Floor Endoscopy institute of Hawaii. There's a coffee shop in the lobby and there's also a garage for patient parking . Support local

    Located on the corner of Beretania Street and Ke'eaumoku Street
    Nadine C.

    Medical appointment in Honolulu, Hawaii... Located on the corner of Beretania Street and Ke'eaumoku Street, Hale Pawa'a is a relatively new facility. Enter the parking garage from Beretania Street (where patients may be dropped off) and exit to Young Street. The first hour of parking is free - no validation needed. The next half hours are $1 each, up to a maximum of $30. Service is very friendly! The Aunty working in the parking booth helped me get a photo of the parking rates. She also showed me the direct entrance to the building! The young man letting people out from the parking structure has a bright smile and cheerful disposition! The lobby on the ground level is like a high-end resort! The concierge desk is to the left and the directory is on the right. In the corner closest to the entrance on the left is a cafe with dining-in options. This clean and elegant environment makes medical appointments less ominous!

    Paul C.

    Built in 2009, Hale Pawa'a (HP) is a nine-story building that houses a variety of medical offices. I've been here a handful of times, mostly for my annual physicals and my lone colonoscopy procedure from last year. Although it has been over 10 years since built, this facility is well-kept and very convenient as there are 2 entrances to this building: S Beretania and Young St. You no longer need validation and your first hour is free here. I drive a small car and find the parking stalls here wider than some other places. Upon entry, they have a large directory and I find myself reminding myself my PCP is on the 3rd floor. In my defense, I pretty much come here annually and cannot remember the suite number. There's also Juicy Brew in the lobby area so you can pick up coffee or a quick healthy snack, as they are known for their plant-based options. The only setback I've found is that there's only 1 line to enter and exit the building and sometimes I find myself waiting in a line about 5 cars deep. This can be nerve-wracking if you're pressed for time but fortunately, my appointments have been quick, so I don't have to pay for parking. Overall, HP is a great addition to Oahu's medical scene and a great alternative to many medical offices that are in the Queen's Physicians Office Buildings I, II, and III. 2022 #80

    Irene M.

    Have you seen this beautiful building on the corner of Keeaumoku and Beretania!? A great feature is it's super easily accessible from two locations...if you need to a drop off coming from Beretania is suggested as there's a drive way just for that purpose with a bench right out front for convenience and you're still able to drive straight up to parking or if you're avoiding the busy main road in the back on Young St there's also another entrance to the parking garage though there isn't any place to do a drop off. Parking for the first hour is free no validation is needed which is great though this building is filled with many great offices that it can get insanely busy and parking can be a challenge, each additional 30 minutes is $1 with a daily max of $30 so I'd make sure to ask if they validate as it can add up. In the lobby is so nice and clean which do provide a few seating if waiting in certain offices aren't an option though it can get crowded, there's also Juicy cafe at your convenience. Thank you!

    Zoe T.

    This beautiful office/medical building is on the corner of Beretania and Keeaumoku St. There's a parking structure here and you can enter from both Beretania St and Young St. There's also a 5 minute patient drop off/pick up on front where there's room for at least 4 cars or 2 cars and a handivan. When entering the building, you don't feel like you're in a medical building. On the ground floor, there's a Long's pharmacy, a receptionist area and a small cafe. My husband had to go in for orthopedic surgery on his shoulder. If you need a surgeon, make sure your doctor recommends Dr. Darryl Kan at MIS on the 6th floor. Oh forgot...don't forget to get your ticket validated!

    Inside the waiting area.
    Fran C.

    Need to do a medical procedure? If you're lucky enough, hopefully your doc does some work at this beautiful facility called Hale Pawa'a. This beautiful facility is located on the corner of Keeaumoku Street & Beretania Street. You can enter the medical facility either from Beretania Street, or from Young Street, as the facility has entrances on both sides of the streets. A very clean & modern facility........it's nice to know if you have to do a procedure, that you're getting the newest, & latest medical equipment. Inside the Hale Pawa'a facility also has a Longs Drugs pharmacy on the bottom floor, and I also saw a café near the entrance area of the facility. Lots of parking available, as there is a large parking garage. The 1st hour of parking is free with a validation, so don't forget to get your parking ticket validated!

    Outside tables at building entrance
    Jasmind T.

    This medical building is conveniently located at the intersection of Beretania St & Keeaumoku St, directly across from the 76 gas station. I come here for lab tests and to visit my primary care physician. The offices here are large, bright and clean. Hawaii Pacific Health group has some of the best doctors and I enjoy coming to this location mostly because it is walkable. There's a Juicy Brew location in the lobby which is pretty dope given the commitment to health and wellness that the groups in the building provide. There's plenty of parking for cars, bikes and mopeds in the back off Young St. I wish there were bike racks on the Beretania side of the building as that would be a plus. If you're in town and your doctor has an office here, definitely make an appointment for this location. Only drawbacks are that the lobby can get a little loud and crowded from time to time & certain office hours may be sporadic. But overall all one of the best medical buildings in town.

    Nat N.

    Brand new office/medical building on the corner of S Beretania and Keeaumoku. Entrances to the parking lot are on Beretania and Young Street. The lot is easy to navigate and the spaces are wide. Since the building is not completely occupied it's easy to find a space. There is a Clinical Lab in there, as well as a Pharmacy, so if you need bloodwork done or a prescription filled, this is a good place to check out. It's very clean and not crowded. Remember to get your ticket validated!

    Lyla D.

    Although I'm not a "fan" of attending to medical appointments and having worked in a medical facility for many years...I'm always impressed when modernization comes through. We, patients and medical staff, get to "enjoy" new equipment, facilities and neighborhood. The newness/freshness adds to our confidence and experience. Hale Pawaa houses several outpatient clinics, laboratory and a pharmacy. It's a beautiful "one-stop shop". Parking is plentiful and the stalls are standard sized...no squeezing, here. But, since you have to take a ticket to park, don't forget to get it validated. Everyone is nice and friendly, yet professional.

    Directory 1.5.15 - VN

    See all

    Photo of Terry L.
    0
    225
    641

    30 days ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 month ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 0

    2 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 9
    Thanks 2
    Love this 7
    Oh no 0

    2 years ago

    Helpful 5
    Thanks 1
    Love this 5
    Oh no 0

    3 years ago

    Helpful 30
    Thanks 3
    Love this 25
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 16
    Thanks 2
    Love this 14
    Oh no 3

    4 years ago

    Helpful 6
    Thanks 0
    Love this 6
    Oh no 0

    3 years ago

    Helpful 6
    Thanks 0
    Love this 4
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Zoe T.
    273
    287
    2877

    8 years ago

    Helpful 10
    Thanks 0
    Love this 9
    Oh no 0

    10 years ago

    Helpful 16
    Thanks 0
    Love this 16
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Nat N.
    1240
    1444
    15227

    14 years ago

    Helpful 6
    Thanks 0
    Love this 5
    Oh no 0

    12 years ago

    Helpful 6
    Thanks 0
    Love this 6
    Oh no 0

    2 years ago

    First hour of parking is free! All Access Ortho is a great place to get treated for orthopedic urgent care things.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Vince N.
    665
    2398
    12577

    11 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Gary N.
    897
    792
    5521

    7 years ago

    Helpful 4
    Thanks 0
    Love this 5
    Oh no 0

    11 years ago

    Helpful 12
    Thanks 1
    Love this 14
    Oh no 0
    Photo of Deb D.
    141
    90
    35

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Shay F.
    488
    1692
    3497

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sarah V.
    139
    31
    1

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    12 years ago

    Helpful 5
    Thanks 0
    Love this 8
    Oh no 0

    12 years ago

    Helpful 4
    Thanks 0
    Love this 6
    Oh no 0
    Photo of Little D.
    942
    845
    1945

    12 years ago

    Helpful 3
    Thanks 0
    Love this 4
    Oh no 0
    Photo of D T B.
    132
    4
    0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Anna F.
    125
    536
    3574

    13 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1
    Photo of L V.
    0
    23
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Julie N.
    487
    120
    75

    12 years ago

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Very nice facility. Validated parking. Appointments at orthopedic associates are a breeze. Much nicer than most traditional doctors offices.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Nice clean Doctor's office and same day surgeries.....great.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Hale Pawa'a

    What is the height clearance in the parking garage?

    6'8

    I need to know if my husbands oversized 6' truck can fit in their parking garage?

    Oversized trucks can park on bottom floor - signage for location

    Don’t See Your Question? Ask Away!

    Review Highlights - Hale Pawa'a

    Enter the parking garage from Beretania Street (where patients may be dropped off) and exit to Young Street.

    Mentioned in 12 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Medical Centers 3,302 times last month within 15 miles of this business.

    Verify this business

    Nexgenesis Healthcare

    Nexgenesis Healthcare

    2.9(11 reviews)
    0.0 mi

    The office staff makes you feel at home. They are very friendly and helpful and assist in whatever…read moreway possible. From giving you instructions how to get to the bathroom to taking care of your parking charges. The doctor's are through in their explanations, making them seem to know what they are talking about while not using too many medical jargons. Their office is a well running organization. You are seen promptly and your time is not wasted. Although the use of stem cells for healing purposes isn't what would be considered new, it has been out of reach for the average person. Now with morden technology it is a real option.

    If there were zero stars I would give one. One star for the courteous service I received from the…read moreemployees there. Last year in April of 2024 I sought help for some pain I was experiencing, I went and listened to Dr. Son explaining in detail of of what he hoped to accomplish with me and my challenging problems. I paid a whopping $12200 out of pocket for my upper back are ($1500), right knee ($1500), and my upper arms at ($1500). My lower back at $6750.00. The figures are as best that I can remember. Treatment consisted of taking huge 350 vials of blood and spinning them centrifugally and inserting them back into my body. Sometimes it was one or two, and sometimes 3. I got extremely dizzy after this and sometimes had to wait awhile until my body recovered until I felt better. There was one incident that I recall where they reinjected stem cells into my lower back and that was excruciating. I cried out in pain. During these visits sometimes it was done by Dr. Son (who is not an MD) but a chiropractor. There were two visits that I met a Dr. Charles Arakaki and the next time there was a doctor named Dr. Carlos Fernandez. Funny that I never saw them again. ALL OF THE TREATMENTS DID NOT WORK, I COMPLETED THE EXERCISES TO A T AND ALL FAILED!! At that point I stopped going, no sense in wasting my time as well as endure more pain. I went to my regular pain doctor and he immediately scheduled a procedure for me for the next day and I have been pain free for about 3 1/2 weeks. I later e mailed Dr. Son asking for my money back. He called me yesterday and said that he was unable to do so because of the paperwork that I signed. He went on and on to say that he complied with the intent of the scope of the immediate paperwork and could not refund me. I feel TAKEN advantage of. I am soon to be 74 years of age, gave him a big chunk of my money with NO PROMISED RESULTS. If anyone here who has had a similar issue with NexGen maybe we can all ge together and file a class action lawsuit. Hit me up and we'll discuss.

    Photos
    Nexgenesis Healthcare
    Nexgenesis Healthcare
    Nexgenesis Healthcare

    See all

    The Queen's Medical Center - Friendship Wall

    The Queen's Medical Center

    3.2(472 reviews)
    1.1 miDowntown

    I love Queen's and had given birth to all my 3 children there, that even my mom gave birth to me…read morethere as well. As you see this hospital means a lot to me and my family. But this time was different when we're back for our fourth baby. While admitted at The Queen's Medical Center for the birth of our fourth baby, my husband used the hospital valet service on 5/13/2026 at around 11:30 AM as I was going into active labor. Our vehicle remained in valet custody overnight. The following day, Thursday on March 14, 2026, around 11:00 AM, my husband retrieved the vehicle to run errands and discovered that the inside of our van had clearly been rummaged through. Cash and other small personal items were missing. A report was immediately made to hospital security, and a statement was taken. While the amount stolen may be considered minor, the violation of privacy and trust during such a vulnerable and important family moment is extremely upsetting. We understand valuables should never be left in vehicles, but patients and families should still be able to expect professionalism, honesty, and security from a hospital valet service -- especially during overnight stays connected to medical care and childbirth. We hope management takes this matter seriously and properly investigates the incident.

    Patient room section nurses and aides are AWFUL. There are one or two that are on top of things…read more Our patient couldn't walk so when things like more water or an alarm going off in the room, patient pushes call button and no one comes. You can see the staff sitting and talking story but do not answer the calls for help. Discharge day was a surprise to everyone working. It's like there's nothing that would give the nurses that info. Not too mention the woman the works at the pharmacy. Patient is wheeled to pharmacy and has to wait. Wheelchair leaves. Patient gets meds and is told you have to go. Why the hell do I see my person hobbling out the hospital on crutches? I guess having a joint replaced is t serious enough for wheelchair assist. I will not go here. Send me to tripler. My chances for a good recovery seem better Don't contact me with some B.S. excuse Queens!

    Photos
    The Queen's Medical Center - Thank you oncology department for taking care of my mom. Especially this nurse right here.

    Thank you oncology department for taking care of my mom. Especially this nurse right here.

    The Queen's Medical Center - Entrance to main lobby

    Entrance to main lobby

    The Queen's Medical Center

    See all

    Waikiki Health

    Waikiki Health

    3.2(64 reviews)
    2.1 miWaikiki

    I will" preface this by saying I so have some bias. I worked for WHC for about a year when I…read morefirst worked here. I enjoyed my time with The Center professionally, but this review is how I view them as a patient. Waikiki Health is a wonderful organization and a Honolulu is blessed to have them in our community. Waikiki has been my Medical Home for many years. I've had several primary care doctors, also get vision, audiology and dental services all under one roof. They do a wonderful job caring for my health, working with specialists and providing medical guidance. The staff is kind, knowledgeable and professional. I trust Waikiki Health. It was a blessing to have them steer us through the Covid mess, expertly and without drama. I want to share one story as an example. A family member was having difficulty hearing after a recent swim and was worried...they told me they were hoping I could help them find a provider to see that day. In today's medical environment, that's a tall order. I called WHC and they were able to see her the same morning, they called it a "walk in", but gave me an actual appointment. We were cheerfully greeted by the front desk and they were called back right on time. The provider was able to diagnosis and treat the problem that very morning. Everyone was so nice. I'm very pleased to have a comprehensive medical center I can trust with my health and the health of my loved ones. A+

    This is a real low end place. The staff is gossipy, uneducated, and unprofessional. The pharmacy…read moredepartment is frequently, unable to do simple things like refill a prescription. Generally, the whole place is held to a very low standard and there is no accountability for all of the mistakes.

    Photos
    Waikiki Health - Changing lives with hope and compassion since 1967.

    Changing lives with hope and compassion since 1967.

    Waikiki Health
    Waikiki Health

    See all

    Kapahulu Medical Building

    Kapahulu Medical Building

    3.0(10 reviews)
    1.9 miKaimuki

    Kapahulu Medical Clinic is located where KC Drive Inn used to be and has been around for many years…read morenow. There is lot attendant who has been there for many years and pretty much knows where the empty parking stalls are and will direct you to the nearest one. The parking lot can get crowded so he might have you wait to drive in. Before you get to the elevators to go up, you will have to have your temperature checked and they limit 2 people in the elevator at a time. Since it is a clinic, don't be surprised if you have to wait awhile to get in. They are pretty much a mini hospital as they can do all the regular tests such as blood, urine, take x-rays, ultra sounds all in the same building. Pro Tip: make sure you go early just in case the parking lot is full and you have to wait. Remember, in most cases, it's ok for you to wait but not your doctor.

    Kapahulu Medical Clinic is the best clinic I've ever been to. The staff is so friendly. They make…read morethe visit to the doctor's office worth the wait. They even have a little snack section next to the pharmacy on the 3rd floor. I take the bus to the clinic. Therefore, parking isn't a problem for me. If you don't mind the walk, I suggest parking in Market City Shopping Center or down the road in Safeway's parking area, if you can't find a stall. They have a little area to park mopeds and motorcycles near the parking entrance. If you're taking the cab/taxi, or just waiting for your ride, there's a few benches outside to rest your feet. Since it's a clinic, expect it to be busy. They do X-rays, blood tests, urine tests, dialysis, and ultra sounds in the same building. They also have eye doctors. I think they have kids doctors as well. They have other specialists that I'm not familiar with too. It does take a while to get a room but it's worth the wait. I personally see Dr. Chen. He is very informative and knowledgeable. Also, he has a sense of humor so that helps out a lot. I always leave the clinic with a smile on my face. They updated their phone system so now there's a menu to listen to when you call. You might get put on hold for a minute or two, but they're more than happy to assist you. The staff really does try their best to serve every patient in a timely matter. Appointments aren't necessary but it's highly recommended. If you're scheduling an appointment for the same day, call as soon as possible (8:00AM.) This clinic has everything I need in one building. *Yikes I guess one of the older receptionists wasn't in a good mood today. She didn't seem approachable like a receptionist should. Dropped from 5 stars to 4.

    Photos
    Kapahulu Medical Building
    Kapahulu Medical Building - Hmmm??  It's lunch time now....6/30/2025.

    Hmmm?? It's lunch time now....6/30/2025.

    Kapahulu Medical Building

    See all

    Kuakini Health System - New parking rate as of 1/1/24! Yay first hour with validation is free!

    Kuakini Health System

    3.3(15 reviews)
    1.9 miKalihi

    Free From Chronic Pain by Suzanna Williams…read more I recently had spine fusion surgery at Kuakini Hospital on August 21,25. The surgery was a complete success without any complications. I believe, wholeheartedly, that my success is due to everyone who played a part of my experience at Kuakini Hospital. You changed my life! Thank you! 1. Dr. Awaya, Orthopedic Surgeon 2. Pre-check in by phone and in person (staff and nurses) 3. Surgery day preparations (staff and nurses) 4. Surgical nurses and assistants that supported Dr.Awaya's efforts and plan for a successful surgery 5. Nurses (post surgery) 6. Physical Therapist (post surgery) 7. Occupational Therapist (post surgery) 8. Social Worker (post surgery) 9. Cafeteria personnel My story is nothing new when I share I had been battling chronic back pain for years. The journey had been a very long and winding road trying this and that to relieve my chronic pain. There were some things that worked along the way but unfortunately my chronic pain persisted that enviably lead me to surgery. I went to my first consultation with Dr.Awaya. This was the day I would get answers to what was causing my pain. First impressions always speaks volumes to me. He entered the room with confidence. He introduced himself and asked me how I was doing. I had my list of concerns ready and I am a very long winded person...I can talk forever and he took the time to listen without any interruptions. He then led into showing me what was causing my chronic pain at L4 and L5. He did this on the computer using my MRI image that had been taken at a recent visit to the emergency room back in March of this year. He went over my condition giving it a name called Spondylolisthesis and explained to me how spinal fusion surgery can correct this condition. He spoke with confidence with no fluff and did not mince his words. He got right to the point. I appreciated that. We met once more before the surgery where he then gave me his expectations of the surgery: 1. Approximately how long the surgery could take (3-4 hours) 2. Explained the possibility of infection 3. Explained the surgery procedure 4. My length of stay in the hospital (2 days) 5. Recovery at rehabilitation center (2 weeks) 6. Follow-up visit with him in (2 weeks) Everything went according to plan. I had surgery on July 21, 2025 and discharged to recovery on July 23, 2025 without any complications due to the wonderful people working at Kuakini Hospital. The level of care provided to me by the nurses, therapists, staff, and others assigned to my care were instrumental to my surgery success and healing process. 1. Everyone always explained what they were doing and why it was necessary 2. Everyone worked as a unified team member 3. Nurses introduced themselves switching shifts 4. Updated my board accordingly 5. Administered prescribed medications accordingly 6. Monitored my care per doctor's order precisely 7. Always asked about my well-being 8. The physical and occupational therapists were instrumental to my long-term success 9. Kudos to the cafeteria staff in preparing my food. It was the best tasting hospital food I had ever had. I never went hungry! Everyone did exactly what they were assigned to do. The environment was conducive to a successful post-surgery outcome. God bless all of you! Post surgery update. Three weeks after surgery: 1. Discharged from recovery on August 4, 2025 returned home 2. I can walk for 30 minutes around my neighborhood. I have done it three days straight now without any problems 3. I can go to church for 2 hours 4. I can bend my leg to put on my own socks and shoes 5. I am totally free from chronic pain- Praise the Lord! Excellent teamwork! I knew I was in good hands, God's hands, when I was wheeled into the operating room and the music was playing and everyone was pumped up and ready to go.... Mahalo to all!

    Seems heavily understaffed. Everyone is rushy. Maybe they…read morereceive lots of weird patient but the attitude is strange for a hospital. Nurse didn't tell us where the buttons to call is as if they rather you not call, no water if you ask for it (first time I got to any ER saying no water). very strange ER I personally would go somewhere else if it is truly life threatening.

    Photos
    Kuakini Health System
    Kuakini Health System
    Kuakini Health System

    See all

    Kaiser Permanente Honolulu Medical Office

    Kaiser Permanente Honolulu Medical Office

    3.0(163 reviews)
    0.4 mi

    I gave it three stars as most physicians and staffs that we encountered prior to this encounter…read morehave been fantastic. Our family has been Kaiser members for over a decade with consistently excellent experiences -- until my wife's recent visit with Dr. Matthew Chan, an Internal Medicine physician at Kaiser Permanente's Honolulu office. What followed was one of the most frustrating and disrespectful medical encounters we have experienced, and one we feel compelled to share so that other patients can make an informed decision. My wife came in with straightforward questions about her lab results and prior test findings. Rather than addressing her concerns with patience and clarity, Dr. Chan was dismissive from the start. Most strikingly, he repeatedly insisted that my wife needed a professional translator -- not once, not twice, but at least four times, each time after she had clearly and explicitly declined. This was not a minor oversight. It was a persistent and unwelcome interruption that derailed the consultation each time it was raised, prevented her questions from being addressed substantively, and sent an unmistakable message that her communication was not being taken seriously. My wife speaks English without any difficulty. Every other physician she has seen at Kaiser has communicated with her without ever raising this concern. Repeatedly pushing a translator on a patient who has said no is not attentiveness -- it is disrespectful, presumptuous, and deeply unfriendly. What made this situation far worse was Dr. Chan's clinical note following the visit. It was lengthy, inaccurate, and offensive -- misrepresenting what occurred and containing language that has no place in a formal medical record. When my husband called to follow up, he encountered the same dismissiveness and condescension. Dr. Chan questioned whether he understood basic medical terminology and asked him to define terms after he confirmed he understood them. His subsequent clinical note on that phone call was equally filled with distortions, misrepresentations, and statements taken entirely out of context. His explanation for all of it -- our concerns, our objections, every point of disagreement -- was a language barrier. We are both highly educated professionals. That explanation is false, and it is offensive. What is perhaps most telling is that my wife was prepared to move on, as we are busy with our work and life, while taking care of our health. Despite leaving the appointment feeling dismissed and disrespected, she had no intention of taking the matter further. It was Dr. Chan's own clinical notes that changed that. Rather than documenting the visit in the objective and professional manner that a legal medical record demands, he used his notes to protect himself -- filling them with distorted accounts, twisted statements, and language that has no place in a clinical document. The effect was precisely the opposite of what he intended. Instead of shielding himself from a complaint, his unprofessional clinical notes became the basis for a complaint. We are spending our time on this not because we sought a confrontation, but because reading those notes left us no choice. Kaiser Permanente's grievance process is unnecessarily burdensome. In an era where virtually every interaction with a healthcare provider can be initiated digitally, patients who wish to file a complaint are required to do so by mail or fax -- a process that appears designed to discourage grievances rather than facilitate them. This is a disservice to patients who have already been failed by a provider and should not have to jump through additional hurdles to have their concerns heard. We only recently discovered other patient reviews of Dr. Chan, which reflect experiences identical to ours -- apathy, dismissiveness, rushed appointments, poor communication, and patients feeling disrespected and unheard. We arrived at these conclusions before ever reading those reviews. The consistency speaks for itself. Kaiser Permanente has many outstanding physicians and we have been proud members for over a decade. Dr. Chan, in our experience, is not among them.

    Today, Thursday.22January.2026, I had my second of three physical therapy appointments…read more Not gonna lie the first PT session left me a bit sore till the next morning. I've tried to limit my activity - light duty at work - and it's been six week since my slip and ankle fracture. But the last week, I've gradually stopped babying my ankle. I have to relearn to walk again...so weird. Whether it was the optometrist, physical therapists, or my primary physician: I can say I've only had positive and caring, knowledgeable care.

    Photos
    Kaiser Permanente Honolulu Medical Office
    Kaiser Permanente Honolulu Medical Office - Dr Jan Remillard (now retired).

    Dr Jan Remillard (now retired).

    Kaiser Permanente Honolulu Medical Office

    See all

    Kapiolani Medical Center for Women & Children

    Kapiolani Medical Center for Women & Children

    3.8(286 reviews)
    0.4 mi

    This review is for my experience with the Family Birth Center and the postpartum recovery center…read moreafterwards. The doctors, nurses, CNA's and other staff helped make my birth experience go as smoothly as possible. They were all professional, compassionate, and gave me 5-star worthy care. My favorite part was our celebratory meal we got to enjoy on the second night of our stay. I was fortunate enough to be on my way home after only 2 nights. The reason for deducting 1 star is because my discharge experience could've gone better. We went from 2 blissful days of feeling taken care of and pampered, to feeling like we were being rushed to move out. An older Asian lady (not sure what her role is at Kapiolani but I know she definitely wasn't a nurse) came into our room and started basically telling us it's time to get ready to go. She asked my husband where our car seat was. We explained to her, per the instructions from our RN that was last taking care of us, we were waiting for the pharmacy to call to let us know my prescription was ready, then my husband will grab the car seat on the way to the pharmacy. Then we would have someone from their staff ensure that we buckled baby in correctly, and then proceed with discharge. This lady started yapping and bossing my husband around, telling him to bring the car around up front and we'll all walk out together. She then proceeded to call the pharmacy to basically tell them to hurry up and fill my prescription. Her presence caused me unnecessary stress. We felt like we were being hurried to clear out the room. On top of that, I was not offered a wheelchair to our car. I had to walk, 2 days postpartum, freshly stitched up and sore, to our car parked in front at guest drop off. Despite this experience I'm not letting it overshadow my overall experience at Kapiolani. The nurses were so sweet and supportive and made me feel like a rock star first time mom after I gave birth to my daughter in just 11 hours. I left feedback for kapiolani and I do hope they take steps to improve their discharge process for future patients.

    Kapiolani Medical Center is a non-profit hospital specializing in the care of women and children on…read morethe Hawaiian Islands. The Center had its origin thanks to its namesake, Queen Kapiolani, who started a maternity home in 1890. Kapiolani had no children of her own, but left a legacy of devotion to education and health care for women and children. The Center is comprised of a hospital with emergency room capabilities. A clinic with full time physician oversight also operates at the center. The staff at Kapiolani Medical Center is aloha friendly. My daughter had her baby at Kapiolani, where she received good prenatal and delivery care. The Center is currently fundraising to raise money to support growth. I attended parts of the fundraiser, which was a heart warming experience. The facilities are a mishmash of architectural styles mostly from the 1980's. There is modest colorful art throughout the complex. The dining room on the second floor hosts a decent cafeteria and a Starbucks. The hospital is immaculate inside. The hospital is also a teaching hospital in partnership with the medical school at the University of Hawaii. Today, I also had lunch in the Kobayashi & Kosasa Dining Room. A big bowl of soup was only $4! I had broccoli cheese soup, which was healthier than your average soup, made with noticeably less salt. I loved my soup. The cafeteria offers an interesting menu of Hawaiian traditional meals, craft pizzas, salads and more. They offer valet parking, because finding your own parking is near impossible. There is a parking garage somewhere on site, but I'm not sure where.

    Photos
    Kapiolani Medical Center for Women & Children
    Kapiolani Medical Center for Women & Children
    Kapiolani Medical Center for Women & Children

    See all

    Hale Pawa'a - medcenters - Updated May 2026

    Loading...
    Loading...
    Loading...