Stayed here for 6 nights and had an overall decently comfortable stay. Would stay here again!…read more
Arriving around 2pm via Uber, there was a short wait at the front desk for check in; the line itself took 7-8 minutes and then check-in took about 15 minutes. It was a tad slow for my preference though I understand systems at each hotel and norms for expedience vary since NYC runs at breakneck speed. A room was not ready, though they gave us the key cards first, so we dropped off our luggage with the concierge and left the hotel to grab lunch. After returning, we approached the concierge who asked for our room number and brought the luggage up to the room.
Three elevators bring guests up to the guest room levels, with a long corridor extending in one direction with about 46-50 rooms in the same hallway. Entering the room, the bathroom is immediately to the right within, probably 10x8 feet, pretty good sized with a single sink and shower (no tub). Hairdryer, basic bath amenities (shower cap, sewing kit), three sets of clean, fluffy bath towels, a bath mat, hand/body soap, lotion, shampoo and conditioner by Eleven Australia. Water pressure was moderate and not super strong, water temperature was consistent throughout our stay. The only couple small issues were: 1) the bathroom sink was leaking a little so when you turned on the faucet you could feel tiny splashes onto your toes. It wasn't a huge issue so we didn't say anything, just kinda dealt with it. 2) the bathroom fan is quite loud, though works well, and turns on every time you turn on the bathroom light.
To the left of the room entry was a good-sized closet, with ironing board, iron, maybe 8-10 wooden hangers, a plastic laundry bag with instructions on how to use their laundry service. Full body mirror available on the inside of one of the closet doors. Room safe also available though we didn't use it.
Walking into the rest of the room, a combo TV console/drawer/shelf wall unit was positioned at the front of the room, with a mini fridge (empty) inside a lower cabinet. The TV (maybe 46"?) was affixed to this unit at a slight angle, though perfectly ok for bedtime watching. Directly under the TV was a designated space for luggage; a foldable small luggage rack was also available. There's a desk with multiple outlets nearby and a small coffee table with lounge chair.
The king-sized bed was comfortable, they gave 4 fluffy down pillows, and while they weren't super supportive, definitely much better than a lot of other hotels. Sheets were clean and pressed, they give an "environmentally friendly" card to place on your bed if you want the sheets changed.
The room had good air circulation even though the windows don't open, maybe too good. Since it was a chilly January (40ish degrees Fahrenheit at night) we actually couldn't figure out how to turn the fan off because it got cold at night. There was an extra blanket in the closet which we didn't use since we hadn't noticed it until the day before leaving.
This seems to be a pretty popular hotel with tour groups, we saw many groups checking in and out while we were there.
All our interactions with the staff at the hotel were positive or neutral, they seemed pretty courteous, the cleaning ladies would say hi passing you in the hall, the doormen would greet you when you entered the hotel. The neighborhood around the hotel felt safe and comfortable to explore. Surprisingly a lot of Korean restaurants nearby. Not sure if there is parking though don't recommend driving due to the traffic congestion in CDMX.