This is an update, but really nothing has changed since my previous review! Broad Ripple Tans is a…read moregreat local tanning salon with excellent customer service. I still find myself popping in before a vacation to get a nice glow. Tim, the owner, is always friendly and I'm always impressed that he remembers my name. That's the kind of service you find when you shop locally! Skip the large stores, just go to Broad Ripple Tans!

Tim and his staff do such a good job catering to the needs and making every customer feel…read moreimportant. Highly recommend this location. Ryan L.

As far as tanning salons go, let's be real: they all basically have the same equipment. So what…read moremakes me want to go to one over another? Customer service. This salon has ZERO of that. The employees hardly ever actually greet me. I literally walked in yesterday and said, "Hi!" and the response was, "Name." I gave my name and said, "How are you today?" I got nothing. It's like this every time I go in. I try to be polite and engage, and they look at me like I'm from Mars. And it's not just the younger employees--the woman who I am pretty sure is the manager is probably the rudest one. When this package is up, I will go somewhere else. There are too many options around to go somewhere with rude service.

Gal behind the counter, Mattie, always greets with a smile and makes you feel comfortable and…read morewelcome.

My wife and I have been members here since pre-COVID. The location is new, but the business itself…read moreisn't. It relocated from Pendleton Pike. The staff is always helpful and nice. It's always clean. You also can't beat the prices and deals. We usually wait for sales where you buy a certain dollar amount and get more as a bonus in your account which can be used towards any type of tan even spray. Bonus: money you have in your account NEVER expires! Definitely worth the trip!

The staff is very friendly and helpful. They answer all questions and concerns!! They have great…read morescheduling!!

Air-Tan did an amazing job for my wedding tan. I always look like Casper next to my husband so I…read morewanted a nice glow for our wedding and it looks so natural. The staff was amazing and very helpful.

Took my mom to get her nails done and we fully regret walking in. For months, my mom always gets…read moregel manicures whenever she goes. Simple, right? It took close to an hour and 45mins for a service that usually takes 45-50mins max. The person servicing my mom was extremely slow to do her nails because she didn't know what she was doing and this was even confirmed by the owner. Because it took so long, no massage or lotion was included like other customers. The owner and another staff member coming to work in pajamas with extra long acrylic eagle talons for nails was definitely a red flag & I should of seen this coming. The owner was forcing my mom to basically pay $100 for a very sloppy, lumpy & time-consuming manicure. After some time of arguing, she decided to lower it to $75 (still an overcharge) because of miscommunication, and didn't even apologize. The owner was extremely reluctant to see the problem from another person's point of view & stood firm on her pricing with a sense of entitlement. Apparently, she's very proud of the mediocre work that comes out of her shop & demands full payment, even if that means ripping off customers. And never once were we expecting a free or discounted service. We just wanted to pay what was fair for the low-quality that was given. I found them to be very unprofessional, unreasonable, hostile and overall a huge lack of customer service skills. Continuously talking over people in a louder voice doesn't make your claim any stronger or correct. Instead of turning a negative to positive experience to create a repeat customer, the owner opted to give major attitude to a senior customer with broken English, knowing there was a lack of communication on your businesses behalf and that was disappointing. Very ghetto, to say the least. If you're going to charge premium pricing, a premium service needs to follow. No one in their right mind can look at these sad nails & genuinely feel they got their money's worth.

Service wise this place is AMAZING. Staff is so friendly, they offer a wide variety of services and…read moredid an incredible job. No complaints there! However, price-wise is what will stop me from returning. I do a basic dip manicure (with soak off) every 4-ish weeks. I wasn't going to have time to get to my salon so I stopped in here. (Again, they did a great job so I'm glad I did!) The board said $55, I typically pay $50, no big deal. However, they charged $15 for the soak off, $12 to choose nail polish color (it was $8 for no color) and $10 to shape the nails (just filing them down because they'd grown so long). So $92 before tip. For exactly what every other salon provides in the manicure price. I was just wondering what the $55 covered if not filing and painting the nails? (Cutting the cuticles and adding oil? lol) Again, excellent service but nearly double what I've paid at all other salons. Just check the "add on" prices before you commit to a service.

Very clean & a great family owned tanning salon. Great prices on lotions & tanning packages. Highly…read morerecommended

Tiffany, Abra, Jodi, Mindy and Emily are just the best! if you need gorgeous lashes, a sexy tan,…read morehot nails or really anything to make you feel beautiful this IS the place in Greenwood and really all of Indy.

Mindy is awesome!!!! My tan is exactly the color I want and her scheduling is flexible.read more

This is a great tanning location on the southeast side of Indy / New Palestine area. I've been…read morecoming here for years and the service has always been good and the prices fair but recently the shop was sold to a new owner and things got even better than they were before!! The outdated decor and mixed matched style of the old place was renewed with clean colors, beach decor, and some very cool design elements. The prices remain fair but are now displayed to be more easily read and understood than the old 'menu' of options. The bulbs have also been replaced recently and they added sunless tanning as an option. Great place, check it out!

I went here to get a spray tan, and the service was REAL bad. They weren't equipped with all the…read moresupplies necessary and didn't even have makeup cleaner to take off makeup. I was told to go to the bathroom and use the toilet paper or paper towels if I wanted to take it off. eek. They were also out of barrier lotion, so the woman at the front said to "try and scrape as much as you can off the side of the bottle. That's what everyone else has been doing I think." eek. Also, the woman at the front was kinda rude and acted like she didn't want me there. She seemed like she didn't know what was going on and when I asked a question (it was my first time so I had a few questions) she made it seem like it was a very stupid question. I just don't think customer service and talking to people is her thing. When I was about to get the actual spray tan, the light above me started flickering like it was about to go out. Kinda like a strobe light, and it kept doing this for the entire 15 minutes I was in there. It was kind of funny honestly, but also made me feel like I was insane because I was also scraping lotion off the inside of a bottle and applying it to my knuckles and elbows wearing only a hairnet. A gosh darn wild ride let me tell you. The tan itself looked pretty good, which is why I gave it a two instead of a one, but they need to do some SERIOUS work with being friendly and having the right supplies. 2/5 for sure.