***UPDATE....I emailed the business owner as asked below. Are you going to get this fixed? I pay…read moreyou and work hard to resolve your bookkeeping errors. I am waiting. Surgery in March. Paid in full, in April when the bill arrives. I keep having to prove I paid. It is now July, mailing more copies of confirmation number of paid bill. Another 30 minutes of my life, ink from my printer to print the paid receipt and USPS stamp gone...again. Can you get it right this time? I beg you!

I have been given the runaround from USAP since receiving a bill for $715 for a routine colonoscopy…read moredone in Jan of 2025. I was told by the Parker Adventist Hospital that this was a routine procedure. I have been reaching out to USAP since receiving the bill first to confirm why I was charged $357.50 twice in the same day for the same procedure. I thought for sure that was just a mistake. Evidently there was more than one person? I only met one when I was put to sleep. Then I asked why I was charged at all for something routine as I was told by my insurance company that there would be no charge. Bottom line, the hospital claims the procedure should still be billed as routine even though I had one small polyp removed. USAP took it upon themselves to use a code showing diagnostic and will not change it even after speaking directly to the hospital and insurance company in a 3-way call on 6/17/25 and confirming it should in fact be billed as routine. So after starting this run around in Feb 2025 I finally got shutdown by USAP on Sept 4th 2025 saying they would not change it and they're so sorry that no one told me that back when I first called. Btw I did reach out to the Patient Advocate for their company on 5/20/25, Courtney Cummings and I do not feel nor did I ever feel advocated for. She dismissed this as just another bill and there's nothing she could do about it. Oh well, not her problem. I will make sure not to use USAP in the future.

This practice treats every customer like a new customer with every visit, saddling the customer…read morewith a mandate to complete their entire life and medical history from the beginning of time, despite already having all of that information.

I herniated two disks my back from years of lifting weights. After almost two months of…read moreexcruciating pain and thousands of dollars in ED and Dr office visits, I finally got approval to go to a specialist and get an MRI. I was referred to Dr John Wallington at Orthopedic Associates. My experience was not one that I normally have with Doctors. There was literally zero wait time at my appointments. I was brought back from the waiting room within a few minutes of scheduled appointment times. Dr Wallington was very professional and friendly and was able to get me scheduled for for both cortisone shots before my deductible reset at the beginning of the year and saved me a ton of money. Definitely recommend orthopedic associates and Dr Wallinton for anyone in severe back pain.

THIS WAS DELETED IN LESS THAN 24 HOURS ON GOOGLE AND I'VE FILED A COMPLAINT WITH EMTALA…read more I have a rare tumor that could potentially spread, waiting on an adrenalectomy, & I don't want to be on any type of birth control or have any other surgeries first. Based on my symptoms I strongly believe I have endometriosis & I've already had to diagnose all my other serious problems, including the 2 rare genetic disorders. I have an extremely high pain tolerance due to a near lifetime of cluster headaches but I was in excruciating pain & was actually crying in the fetal position on the gurney. He came over & asked me where it hurt, I said my uterus. He said, "Can you point to it?" I said, "Do you not know where it is?" & boy did that make him mad. Well, how insulting is it to ask a 42 year old woman without obvious brain damage if she can locate the source of her very distinct pain when she's got blood coming from the same place as the last month of the last 30 years?! I'd already reported this pain to my PCP and it was in my record. He kept almost yelling at me to sit up as I was literally shaking in tears from the pain & couldn't. I'd already suffered for hours at home before even going there. I told him I just wanted some Toradol & thought I'd be ok. He refused on the grounds of nothing & said I could only have Tylenol. Toradol is like stronger ibuprofen and has absolutely no abuse potential. Every time I'd plead for some Toradol or ANYTHING other than useless Tylenol he'd repeat his obnoxious "We do things in a step-wise manner here" line, & I guess Tylenol is always Step 1 at PSL. It's stupid to take a step that's only going to set you back or delay your progress if you already know for certain that step is useless! I have a "multi-gene deletion", and have a lot of odd little problems like not metabolizing a lot of drugs well or having paradoxical reactions and have proof of this in my records! Absolutely nobody abuses Toradol anyway and it's stupid and cruel to make me take something I'm 100% sure won't work and wait around an hour before he'll actually try to help me. It would be great to just be believed for once. Pain is not a virtue and there's a psychiatric term for people who enjoy watching others suffer when they could help and it's not supposed to be physician. This was clearly about punishing me for not treating him like a minor god bc he decided I needed an intravaginal ultrasound and he should have known I wouldn't be able to sit through it I was in so much pain so it just furthered my suffering without any additional information. Of course, at that point he could have actually given me a real medication and gotten it done but I guess it wasn't that important after all bc he was just determined not to give me anything but ineffective Tylenol. And as a victim of SA, I really don't appreciate having strangers down there for no good reason. I have medical PTSD as the result of the obvious cancer it took them 5 years to diagnose after saying I had it for 5 years and being treated like a lunatic. I also have PTSD from the SA. This whole experience was incredibly traumatic and I would NEVER IN A MILLION YEARS go to an ED if I thought an OTC drug would help and I'd already been prescribed one thing that didn't work. It doesn't get you high and isn't dangerous for short-term use so why was he so determined to give Tylenol & not give some kind of reasonable medical explanation for why it wouldn't be safe to take a different drug? I really don't think there was any, Ryan Reinkin, DO is just a misogynist. I think that was his name but he wasn't exactly impressive enough to remember after submitting my complaint to the medical board. Nobody better tell me to contact the patient advocate, these people are completely, utterly useless for actual help. They are there to try to prevent violence & lawsuits & don't care about you, they work for the hospital. They "investigated" & determined that they do things in a step-wise manner there. *Insert cursing here*

Doctors are very friendly and food isn't too bad for hospital food. I did receive wildly different…read moreadvice from 2 doctors for the same injury which confused me. One of those doctors was a specialist so I just followed their advice, but for the first doctor, I'd say it's better for patients to hear "I need to consult with our specialist" then get the right answer over guessing and being wrong especially when you are frantically googling a condition you're not familiar with on your phone in front of me. Billing could be vastly improved - I cannot count how many different bills I received so any sort of consolidation would be lovely. Additionally, I don't understand how it's so hard to send the correct billing document to the patient. I've requested the same document multiple times now using the specific form name and I keep getting sent the wrong thing or being thrown into an email loop.

Pre and "During" COVID-19 review…read more I've been a patient of Western Orthopaedics for quite a few years now, I'd say over 6 years. I've seen three of the doctors here, and I wouldn't go anywhere else! I've seen Dr. White for my left hip (replaced 3 years ago now), Dr. Hatzidakis for my left shoulder (worked on 5 years ago), and Dr. Bazaz for my right knee replacement, 8 months ago. Yes, I had my right knee replaced at the end of February, 2020, about 1.5 weeks prior to the shut down of all elective surgeries everywhere, due to COVID-19. I got in just under the wire. I'm very glad I did too. Knee replacement has been hard, I'll admit that. The hardest thing has been getting the ROM (Range of Motion) back. I'm doing fine now, with over 125 degrees of ROM. I'm now working on strengthening both of my legs. Anyway, when I went into Western Orthopaedics yesterday (yes, during COVID-19), I could see that they are taking the virus pandemic very seriously. Only the patient and one other person can go in to the see the doctor. The waiting area chairs are marked as to "yes you can sit here," or "no, don't sit here" sort of thing (you know what I mean). The doctors wear masks, along with the remainder of the staff. The technician taking my xrays as well. Thanks, Western Orthopaedics, for taking such good care of me. I truly appreciate it.

This is about Dr. Edward (Ted) Parks and was not the same caring doctor when he did my hip…read morereplacement in 2018. I hurt my back after a fall and thought I would see him, well it was a horrible uncaring experience. He was brief and didn't give any advice but a pain shot. Said I didn't hurt my hip, but it was my spine and he showed me the X-ray and it didn't look good. I asked if I should get physical therapy, stretches anything to help! He gave me a pain shot in my back with NO NURSE present and said if it doesn't work in 10 days to call back. That was it!!! Zero bed side manner, not caring at all.............when this is a huge deal to me. I called and complained to the front desk and they had him call me back. I told him my concerns and he didn't care at all and never apologized. I'm going to Spine One and they actually care. I would never go back to see Dr. Ted Parks ever again and I will never refer him to anyone. What a cold hearted human being. Not the doctor for me.

I recently saw Dr. Clinkscales for a consultation to rule out Dupuytren's contracture and address…read morecurvature in both pinkie fingers. I had worked with him years ago in Porter's ER and remembered his excellent care, so I self-referred--and he was exactly as I remembered. He has a great bedside manner, is professional, down-to-earth, and takes a conservative, thoughtful approach to treatment. He explained everything clearly and thoroughly. The entire experience was outstanding. I arrived 15 minutes early and was taken in immediately. I had X-rays done quickly, received a comprehensive evaluation, and was out the door in just 25 minutes. I was also scheduled for custom splints to help with finger alignment--a great next step in care. The office staff was over the top--warm, welcoming, and incredibly efficient. From check-in to scheduling and everything in between, they made the whole visit seamless and pleasant. Truly an amazing experience from start to finish. Highly recommend Dr. Clinkscales and his team!

Very pleasant experience. Did not have to wait, everyone was very prompt and all the staff were…read morevery pleasant.

WOW! Went in for a endoscopy. My third one. It is so easy and comfortable there I feel like I…read moremade some friends. I know they do this most every day, but everyone makes you feel like you are the only they are attending to. Every nurse, assistant and doctors make you feel very comfortable and pretty much eliminate any apprehensions you may feel when you walk in.

This was my 3rd colonoscopy at this office. First of all, they don't allow visitors in pre-op or…read morepost-op. In pre-op when the RN was attempting to start an IV, she caused a venous rupture and had to start over in a different vein. They put me under during the procedure but had to take me out of anesthesia in the middle of the procedure because my O2 stats declined to 90%. They continued the procedure which means I felt everything they were doing in my bowels and the doctor wasn't gentle by any means. She knew that I was awake at this point. When they woke me up there were no reassuring words of comfort, I was just told to sit tight. I was so confused and had no idea where I was, I just felt a lot of pain as they continued the procedure. When I woke up, I was no longer receiving oxygen through the nasal cannula which is highly concerning. It was the most horrifying and painful experiences I have ever had and I will definitely not be going back.

Christopher Felt has the worst bedside manner I have ever experienced in a medical setting. Being a…read morechronic pain patient he makes me feel as though my conditions are nothing more than an inconvenience. I have been waiting over 3 months for a procedure and the office is claiming it is due to insurance denials. When I spoke to an imaging office, they told me the truth about the office- they don't do what is needed to get procedures and process out through insurance. All that was needed for an MRI to not come out of pocket for me was a peer to peer review and he refused to do so. When another medical office is apologizing for the treatment of your Dr based on a small ask they refused, you know you have a bad Dr. Dr Drennan is amazing. I have no issue with him he treats patients amazingly. If he would treat all patients his practice would be amazing. The ladies at the front desk are nice. They are aware the patient portal doesn't work correctly and apologize for that every time I come in. They say the drug testing is random, yet I have to leave a sample every time I come in. I take my medication as prescribed and I have had two test come back as bad. I think they using either a bad lab or bad practices sending in their samples. Be aware of th

I have been to 5 pain speialists over the past 8 years and Dr Drennan is the first one to treat my…read morepain vs pushing drugs like the previous 4. My pain is greatly reduced and he has helped me cut my medications by 75%. I am on 25% of the drugs others gave me and the injection treatments have dramatically reduced my pain. If you want a Doctor to actually address your pain Dr Drennan is the best I've encountered.

My doctor referred me to Rocky Mountain GI based on a report I gave her of tarry stools. After 10…read moreweeks of waiting, and a $25 copay I only got to see the physician's assistant, not the physician. After some discussion I realized that my definition of tarry stools and The medical professionals definition are different. My definition was that the toilet paper never gets clean. Although I have constant fatigue my iron levels are normal based on the fact that I take iron supplements however the physician's assistant still recommended and endoscopy and a colonoscopy because I'm anemic. I called twice to talk to the physician and was told that I couldn't speak to God Almighty unless I scheduled another appointment and paid another $25 copay. This is the same place that told my daughter that she had celiacs disease after speaking to her for 10 minutes and later retracted that as well. I don't trust this place. I think they're a racket. When you're only tools a hammer every problem looks like a nail.

When GREEDY NONSENSE wins over common sense ---…read more I arrived for my procedure, checked in, and was immediately told I had to pay $1,700 upfront. I explained that I had several recent medical visits (urgent care, ER, MRI, and two spinal injections) that all still needed to be processed by insurance, and I preferred to wait until everything cleared so I'd know the actual amount I owed. The front desk told me I couldn't be seen unless I paid at least half. I repeated that I didn't want to pay an arbitrary amount and then have to fight for a refund that could take weeks. I simply wanted them to bill my insurance and charge me the correct amount afterward -- the way every other facility has done. They refused, so I left. A few minutes later, the same staff member called to say she had "rerun" my insurance and now it showed I only owed around $350, so suddenly that amount was acceptable. Which just proved my point -- it clearly fluctuates. What if they ran it again tomorrow and it showed I owed $0? I had fasted for two days, taken a PTO day, spent money on supplies for the prep, and sacrificed time with my son for absolutely nothing because they insisted on collecting an inaccurate estimate up front. This was incredibly unprofessional and showed zero regard for patients' time, money, or basic dignity. I will be taking my care elsewhere. DO NOT GO TO THIS FACILITY!!!

The entire staff at Centrum Surgical Center is AMAZING! !…read more I was greeted instantly at the desk and given documents to sign. My surgery was scheduled at 10:15A but because they were running ahead of schedule, I was in the recovery room before 10:15A. Paul was my nurse who prepped me and he talked me through everything and had awesome bedside manner. I was also greeted by the Anesthesiologist who introduced herself and asked me what surgeries I have had in the past and if there were complications. Ian rolled me into the operating room and helped me transfer onto thw operating table along. The Anesthesiologist (sorry, I forgot her name) was talking me through the sedation. Per the hubs, my tonsillectomy was only 20 minutes and then I was in recovery for an hour before going home. The nurse in the recovery room (also forgot her name) was awesome and gave me a popsicle and water. She also wheeled me down to the cars. I also received a phone call from Centrum this morning asking me how I feel and offered their assistance if I needed anything.

I was a bit anxious about my surgeon using this surgery center after reading some reviews. I had…read morenever been to this site and was very apprehensive when we pulled up at 6am and there were zero cars in the parking lot. It was a bit hard to find the location and seemed to be pretty desolate. However, once we found it, I stated to feel immediately better. I had a pretty major surgery and have to say that my nurse Ivanna was AMAZING. I was very nervous going into the surgery and she made me so calm and at ease. She was personable, kind and knowledgeable! She made the experience so wonderful. You can tell she truly cares! The anesthesiologist, Dr. Kentish was so personable and lightened the mood to put me at ease also. I would recommend this site to anyone!

Check-in was not friendly and refused to use my Medicare insurance so they could charge me a $150…read moreco-pay. Do not let them do this to you. The rest of the visit was great.

I had a very good cataract surgical experience at Rose Surgical Center. The process from reception…read moreto recovery was seamless. All the nurses were very caring and explained what they were doing. The surgery was absolutely painless. Getting my teeth cleaned is more uncomfortable.