This company abruptly canceled my reservation on the day of a major holiday (New Year's) with no explanation, no courtesy, and no attempt to resolve the issue--after the booking had already been confirmed.
What makes this especially concerning is the timing. I was asked by the management company to provide a photo of myself, which I did. Shortly after providing the photo and it being apparent that I am African American, the reservation was canceled without explanation. The sudden reversal immediately following this request raises serious and legitimate concerns.
I contacted VRBO directly, and even they acknowledged that the cancellation was highly suspicious and inconsistent with standard practices. Given my extensive history of verified luxury stays with nothing but 5-star reviews, including a single stay exceeding $20,000, there was absolutely no legitimate reason for this cancellation. This information is clearly visible on my profile and should have been reviewed.
I was also transparent about the purpose of the trip--a short stay close to home so I could spend time with my daughter while also caring for my elderly parents. Canceling a confirmed reservation at the last possible moment, without explanation, shows a complete lack of professionalism and disregard for guests.
The sequence of events raises serious concerns about discriminatory treatment and bias, particularly when no justification is provided and the cancellation closely followed the request for and receipt of my photo.
I have identified the management company and am documenting this experience. I strongly caution others to consider whether they want to book with a company that can cancel without warning, accountability, or transparency.
Extremely disappointing and unacceptable. read more