I went here Thursday, April 18, 2019 for two reasons: (1) to get info on the apartments they offered and tour one for possible occupancy, and (2) to inquire about their annual Easter Egg Hunt this Saturday to confirm information I posted for the Yelp event I created for it. As I went in the office, there was a tenant who said she might have spotted the vehicle at the complex in the morning's Amber Alert. They told her to call the police. There were three employees in the office (a maintenance guy and two office workers), which was huge. They had a living room with sofa y chairs and a TV, and a small lounge area. I am not sure what this was for. Maybe a lounge for residents? There was also a workout room. They also had had a huge office room, with one or two individual offices off it. The employees were both very nice, and the temperature was comfortable, even though it was hot outside. As it turns out, they did not have one-bedroom apartments at all. They were all two- and three-bedrooms and were quite expensive for Carson City, starting at $1,300. This would be considered luxury living for this area. I was disappointed. Regarding their annual Easter Egg Hunt, at first I was told it was open to the public, as was reported by Carson Now (online only newspaper for Carson City). Then the other employee corrected the one I was speaking with, and said it was only for residents. I said it was advertised in the newspaper, for the public, so I was confused. I tried to find it on my cell phone to show her, but the other employee found it faster than I did. They had no idea why it appeared there. I told them I would cancel the event on Yelp when I got home, and they said they appreciated that. As I looked around the apartments, I saw a gender-neutral restroom by the locked laundry room. I also noticed a water fountain by the leasing office door, and some kids playing outside. There was a covered pool, very large basket ball courts on a sports court floor, a playground, and a group of centralized mailboxes. Parking seemed ample. I would have gotten more info on the apartments, but since that complex offered no one-bedrooms or studios, I was not interested. Still, it seems like a nice place, and I would not mind living here. When I did get home and tried to find the Easter Egg Hunt event listing on CarsonNow.org, it was gone. Apparently, someone from their office called them and had them remove it. I then canceled the event on Yelp. Thankfully, no one had responded yet they were going or interested. read more

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This place has really gone down. They seem to pick and chose which maintenance calls they want to answer. The priority seems to be to get people out of the apartments so they can remodel and jack up the rent. So the maintenance guys spend their time on remodels. The trash is always overflowing. We lived there several years. They raise the rent every year. And you pay your own water, our water bill was never less than $70 for two people, it was over $80 when we left. Definitely not worth what they charge for rent. The apartments are not near as nice as the pictures show. Not near as nice as their model that they show you, not even close. The grounds aren't picked up. The lawn service comes with their blowers and blow everything around. They ran off the experienced maintenance man. read more

This place is just gross. The manager and office staff are rude and non-responsive. Trash bins remain overflowing and never put away. Apartments are old and falling apart.. had an upstairs water leak for over a month.. there are literal jokes in the floor due to rotting pboard they just threw carpet over.. smells mildewed so god know what's under there.. black mold anybody.. you will spend a fortune to live in this crap hole managed by the rudest dick I've ever dealt with. read more

This place is one of the worst in Carson City, keep your water bills handy because they will charge you twice!!!! The bill you pay is for regular residential housing even though you are in an apartment. Even if you keep the place pristine and fix items they will still take your deposit!! I had a carpet company fix and clean the carpets and they charged me to fix the carpets. This place will rip you off one way or another!!!! The Maintainence person doesn't know what the hell he is doing either, if he did the places wouldn't have so many problems!!! The place is a dump and they charge you the price of a luxury condo!!!! read more

Their customer service is the worst. The older gentleman inside the leasing building is a plain out jerk. Rude and horrible customer service. Went in a week ago to inquire about an apartment for my elderly parents and after the way he talked to me I will never go on there again. read more

I wouldn't rate the "Tanglewood village" a one star just because they do keep it cheap and have decently sized apartments. But for management and the office workers that deserves a 1 Star witch brings the whole apartment complex down. Recently was looking for an affordable apartment to rent because my family needed to find somewhere by the end of month,we stumbled upon Tanglewood village and found exactly what we needed. We signed the lease 10/5 and had both parties signatures permitting the move in for 10/18. No issues had occurred while in the wait time for the move in day, my family and I got everything set up IE: Gas and Electricity along with Rental insurance and Wifi to start the 18th. On the 17th at 3:30 an hour and half till the leasing office closes my partner and I received a email regarding our apartment. I'm the Email it stated the on the 17th the cleaners found a leak in the apartment, causing our move in date to be pushed back a couple of weeks. After receiving the email I contacted the apartment complex to see if my family could get any compensation because of this inconvenience. They refused to help in any way and wouldn't give me any answers on how long it would take to be fixed. I talked with the receptionist who was patient but had no answers for me. I asked for the manager so she transferred me over. On the phone with the property manager I was subjected to hostility and patronizing that resulted in no conclusion and still absolutely no answers. My partner and I ended up going into the office to speak with them directly. Walking into the office I myself apologized immediately to kallie for any inconvenience I may have caused her. I did this to make a good start off in a well manner especially after the phone call with the property manager. As soon as the property manager saw me he came out and stood at his door way, i introduced myself and even asked to speak privately in his office, his response was hostile and not professional. He denied us to sit down and talk calmly and progressively got more aggressive towards myself while trying to converse about the apartment and the issues. It took me 4 times to say let's stop this for him to actually calm down and talk to me as an adult and an equal person. He had absolutely no remorse for the stress and issues this has caused us. After having to ask the same question over 5 times witch was "How long the fix would take" He still had no actual answers for my partner and I. A property manager at least should give their tenants an estimated time and try to be reasonable. He accused me of harassment when I started asking for proof of the leak in the apartment complex so my family could plan ahead and prepare for what we needed to. Finally after almost a 15 minute conversation the receptionist said they will know more tomorrow when someone comes and looks at it,witch they could had said before on the phone and prevented the whole issue. My partner and I left with the agreement to talk more the following day the 18th after they looked more into the issue. The morning of the 18th we received an Email stating that they were voiding our lease and cancelled everything entirely. Now my family is having to stress and worry about finding a new apartment complex by the end of the month.This apartment complex needs to find different management, his incompetence and congressman act is unprofessional. Highly don't recommend working with him. read more

WORST PEOPLE!!!! I want to put it out there that Tanglewood Village Apartments will not take in a widow and her 2 children!! Even with her grandpa co signing cause of "credit". And I alone have $1000 over rent price in income. Also had me send a $500 holding deposit! read more

Same story as the rest. Charged us double what our water bill was the entire three years we were there. Charged us to clean the carpet even though the maintenance guy I was cool with told us they were tearing it out as soon as we left. Bill was never over 90 but somehow the last 13 days we were there, it was 130. How that makes sense. It doesn't. Of course Jim that every one mentions is the scumbag that you have to deal with. Hopefully someone brings charges against them someday cause if you look at all these reviews, it's exactly what they've done to people. Hopefully it bites them. read more

If you just need a temporary place to live then I guess this place would suffice but would highly suggest looking elsewhere. The new manager, Jim, is as helpful as.....well nothing. He has deplorable customer service skills. I receive better welcomes from Wal-Mart greeters. Had a maintenance issue that wasn't resolved in a timely fashion and instead of taking ownership of the problem and admitting it was their fault he accused me of having an attitude. The two maintenance men are phenomenal on the other hand and always have good attitudes whenever I interact with them, they get 5 stars, but Jim gets a -10 stars for his terrible customer service skills. read more

If i could review a 0 stars i would. Firstly, when we moved in, there was multiple damages to the apartment - which we put on our move in paper work. In January this year our water heater started leaking and we had no hot water. Due to the fact we had toddlers living with us we need hot water. When contacting the property manager Jim he was very unprofessional and said "200 other residents live here we deal with maintenance requests by priority" After arguing with him for 10 minutes i finally had a maintenance guy come and fix the hot water but not the leak. The leak started on a thursday night and the property was aware of the leak friday morning. On the following monday i received a call from the maintenance guy stating the plumber was there to fix the leak. As we have jobs no one was home nor could we leave our place of work. We were wrongfully accused of "refusing service" however in our lease they must give 24 hour notice before entering the home. Which they didn't. As the leak was leaking for 6 days there was so much damage to the counters, counter tops not being connected to the wall and the floor. The water heater was in the kitchen so it ruined the floor - water damage from the leak. A few days after this we received a "5 day notice to quit" and stated we violated the lease with conduct because he said we were "rude to him" as he was the one being unprofessional and doesn't know how to manage the units. secondly he stated we had a "unauthorized breed" HOWEVER in our lease we have his breed included. Also he is an Emotional support animal. We had 5 DAYS to find a new home. So we did. There are MULTIPLE ISSUES we had with the apartment when living here. Including lack of ground maintenance *including trash which as it's an on going issue * the snow and ice removal very hazardous * the washer not working when we first moved in * the dishwasher out of service for 7+ months * the tub being cracked and out of service for 5 days. Also when maintenance does fix anything they do it as a cheap fix. These apartments are run down and old. When we moved out we received a final bill and they are trying to charge us almost $1500 to replace the flooring. THE FLOOR WAS DAMAGED FROM THE WATER HEATER NOT US! Also they are trying to charge us $400 for painting the unit. The home was smoke free and was very minimal damage. We were not offered a walk through either. They are trying to make us pay for fees that should be paid by the property NOT the Tenate. DO NOT LIVE HERE THE MANAGER IS RUDE AND UNPROFESSIONAL ! THEY TALK DOWN ON YOU LIKE YOURE A BOTHER TO THEM!!! SAVE YOUR TIME AND MONEY AND LIVE SOMEWHERE BETTER!!! read more

We've been comfortable enough with no major issues for nearly four years. It's not a new complex so the amenities are antiquated but the maintenance crew has been quick to help with any issues. There was a new washer/dryer stack when we moved in and they just replaced the furnace in June. The property is old but good enough to keep us while we save up to buy a house. Lots of families surround us and it's nice to see the kids playing together on the grassy areas between the apartments. It's not perfect but there's a real family feel which makes it feel like home. read more

Crooked business they've got going. Don't pay the application fee. I'm a previous landlord to 2 wonderful families that applied and were denied for no valid reason yet they kept the application fee. read more

We have lived here a few years and have always received good and timely service with any maintenence issues. The rates are reasonable for this area. And the staff has always been friendly and easy to deal with. And they wear masks when they come in. read more

I wish I could give no stars. Most shady and dirty apartment I've ever lived in. I had a laundry list of issues the whole time I lived there that never got fixed. When I first moved in the water leaked through the top story bathroom into my living room and the repair guy don had the nerve to say it was my fault! Which his daughter bullied mine. Then they stated treating my family like shit. Then with the carpet lifting first week in and being trashed when I moved in, they told me I wouldn't have to pay charges for new carpets when I moved. Instead it's a "carpet cleaning fee" when they were trashed when I moved in from their half-way paint job they did on the walls. That was gone from my deposit and they will two time the crap out of you with the water, trash, sewer, every single thing they can. There's cheaper places in town that give more. I literally moved into a bigger place and spend almost half the rent. Save yourself the heartache, possibly destroyed possessions, and most importantly your wallet. This place has no problem taking advantage of you or your money. I advise anyone thinking about moving in here to do some deep research about the town, history of this apartment, and them not doing a single thing to make it more efficient or better of a place and they charge the most in town?! Also pool hours change all the time and again don treats it like he owns it! Not your pool maintenance man. read more

The worst management team ever. She Kieran will rent to anyone with a pulse and three fast food jobs, then evict and ruin a 19 year olds credit. This is a very old complex and they are unwilling to repair things that should have been replaced years ago. Maintenance man Don will use what Mickey Mouse thing that comes to mind. The Carson City Sheriffs are on property weekly for vandalism to cars including gasoline theft but they are more worried about cameras to catch people illegal dumping? Water bills are not metered and you will pay 85 a month for whoever's usage but she will tell ya it was you in there flushing the toilet while you are at work...keep driving better places to live. read more

Love the complex here! It's dog friendly which is very hard to find now days especially with a pit Bull. The property manager here is amazing and so understanding. We love the community that surrounds the complex and the unit we have is so nice and quiet. read more

This is to let people know that if they are thinking of moving into Tanglewood DONT. First I have lived here for over 5 years and I am constantly getting notices about everything from house inspections every other month to house painting that was suppose to take a few days and wasn't finished for over a month. Then yet, another New manager sends out a notice that we were non compliant with there yard rules. So if you want a place that is your HOME don't move in here. But if you want a apartment with constant problems with things breaking down and stupid rules then move into this cookie cutter complex. read more

Very content as tenants at this property. The townhouse is a manageable size with efficient layout, not huge but not small either. Washer, dryer, and dishwasher all supplied in unit was a huge plus for us. All units have a fenced in patio that vary in size. Ours is smaller size but still a great size, plenty of room for a full set of patio furniture. I never hear my neighbors while inside so the units seem pretty private and soundproof. Great that we have two dedicated parking spots as opposed to just one. Complex grounds are definitely well cared for as well as there is a free pool (closed due to covid but still cool), a gym and a large basketball court. This place is great for pet owners as there is plenty of space to walk your dog and is just all around very dog friendly which is a huge plus. The complex manager is incredibly kind, obviously hardworking, and very capable. They were very helpful and accommodating to us for the move in process, allowing us to get on a waitlist for a unit until one was open for us. They also had a super cute move in package for us as a surprise when we moved in. Would very much recommend this place to smaller families, couples, and anyone with dogs. read more

If you're looking for a rental complex that will work hard to get your business, then work even harder to keep you here, then Tanglewood Village is NOT for you. We've been here for over two years now and, while the staff does the best that they can do with limited resources--and that includes the maintenance staff--the property owners are cheap, selfish, and will do nothing to repair the many problems of an aging complex where the wiring, itself, needs a major overhaul. From Day One, we have always paid our rent on time, and our electric and gas bills are also never late in our payments for these services; however, our lights, fans, and TV connections are always less than sub-par and we must constantly trip all of the breakers in our fuse box to try and jump start our electrical connections. Seriously?! Yes! The owners don't want to dish out the big bucks it would take to do the right thing and completely rewire at least most of the units here, so--though we pay our rising rent month after month--we're stuck with living in this dump until we can afford to say "Adios!" once and for all. Save your hard earned money and move into a newer complex--one that has modern electrical wiring, at least, for crying out loud! Eventually, this place will become one of those run-down locales infested with drug dealers and pimps, as all of the decent folks--like our family--will be long gone by then. On that glorious day, I will shout "Hallelujah!" read more