Very thorough and reliable. They ensure that your property is taken care of very well.read more

I came across Brick and Mortar while searching for a property management company in the Carson City…read morearea. Shortly after speaking with Colleen, I received a call from Anne explaining and initiating the process. Anne has handled everything from drawing the paperwork, scheduling the inspection, finding the tenants, and keeping me updated which gives me peace of mind. I highly recommend Anne!

Welcome Home has managed many of my rental properties for several years and its extraordinary team…read moreleader and real estate broker, Erika Lamb, has helped me buy and sell homes as well. I could not be more satisfied with the company's services. What makes Welcome Home an exceptional property management company--and Erika a superlative broker--cannot be stated in a few words, so please bear with me. For starters, I've never known anyone to spend as much time keeping herself apprised of trends and laws that pertain to property management and the real estate market as Erika. She is forever surprising me with her knowledge of the legal rights of tenants, landlords and homeowners associations, which has saved me many headaches and a great deal of money. Likewise, Erika's bottomless knowledge of Reno's best painters, locksmiths, handymen, landscapers, electricians, plumbers, roofers, and other specialists has ensured that work performed on my properties was done right the first time, which has kept my costs down. Erika's certifications, lofty positions, and awards, which can be found on the "About Us" page, impressive as they are don't do her justice. They don't tell you, for example, that Erika is brilliant when it comes to telling you which tiles, paints, LVP flooring, light fixtures, carpeting, backsplashes, sinks, etc., should go into a new or remodeled home to meet the tastes and expectations of tenants as well as buyers. Based on her advice in these areas I was able to obtain a record-setting sales price for a condo I sold in a huge complex near Midtown (more on her strengths as a broker later). Because of that experience and others, I'm eager to get her design advice on a 4-bedroom house that will be my first rental property in Verdi when construction of it is completed in several months. I could write a short book on all of the ways Erika has helped me with my rental properties--and how she'd likely help you if you chose Welcome Home to manage your rentals. But I'll move on because Welcome Home is more than Erika. The company consists of an excellent staff that calls upon excellent independent contractors as the need arises. For instance, the importance of an expertly crafted lease cannot be overstated, and I'm thrilled to report that Welcome Home works with one of Reno's top lawyers to keep its leases in line with current laws and to protect its clients from new laws that favor tenants. Put another way, Welcome Home has got your back on legal matters. A great lease, as some of you no doubt know, can protect a landlord in 1,001 ways, so to speak, and Welcome Home's lease is decisively the best I've ever seen. I have inspected the work of every member of the Welcome Home team, including its contractors, and have been impressed by all of them. Whether it's the team member who scrutinizes lease applicants and puts excellent tenants in my properties, or the team member who inspects and videotapes the condition of my properties before and after a tenancy to ensure that I'm not charged for tenant-caused damage, or the team member who smartly responds to a tenant request for a repair, or the photographer and the Photoshop masters who make my properties look gorgeous online (and generate above-market rents), there isn't a single person at Welcome Home or among its contractors that I don't hold in high regard. On a personal note, Welcome Home gives me peace of mind that when I pass on, my wife won't be burdened with all of the work and hard decisions that our rental properties require. Welcome Home will continue to manage them, even to the extent of providing my wife with annual tax statements she will only need to mail to our accountant. Preparing such statements is something Welcome Home does for us now. It's included in their host of property management services. How wonderful is that! Welcome Home is not the first property management company that I've hired in Reno, but it will certainly be the last. I cannot imagine how a property manager could improve upon the services offered by Welcome Home, and I'm a ridiculously finicky person. Back to Erika Lamb as a real estate broker. I've been very fortunate. I've owned real estate in Panama, Costa Rica, Pasadena, Altadena, South Pasadena, San Francisco and Reno. In Reno, I've owned no fewer than a dozen houses, townhomes and condos. Before listing a property in each of the above-mentioned markets I spent many hours identifying some of their best real estate agents and/or brokers and I'd give none of them a grade below B+ in hindsight. That said, Erika stands head and shoulders above the rest as representative for the buyer or the seller. I'd love to include the many examples of why I think so highly of Erika as a broker--and I had written the examples--but to my dismay I just now discovered that Yelp limits the length of reviews posted here and I exceeded the limit by about 900 words. You may find the rest of my testimonial at Welcome Home's website.

Avoid This Property Management Company - Dishonest and Aggressive…read moreI would strongly advise against renting from this property management company. Our experience was incredibly frustrating and ultimately felt like we were being taken advantage of. We were charged $250 for a pipe repair without ever being contacted, consulted, or quoted for the work. When we tried to schedule a meeting to discuss the charge, they refused to meet, ignored our calls, and eventually threatened us with eviction unless we paid. We were forced to pay for something we had no opportunity to approve or dispute. When we moved out, we gave more than 30 days' notice, professionally cleaned the carpets and the home, and even touched up the walls. Despite this, they withheld $2,100 of our security deposit. Their breakdown included: * $300 for drywall repair (not previously mentioned or shown to us) * $1,100 for painting the entire house (even though we left it in great condition) * A charge to replace a lightbulb they falsely claimed was out * $260 for cleaning (even though we had the home professionally cleaned) Throughout the process, this company was unresponsive, evasive, and became aggressive when we questioned the charges. It was clear they had no intention of communicating fairly or ethically. They do not treat tenants with respect and seem to rely on intimidation and avoidance to force compliance. This company took advantage of us and treated us dishonestly. Renters, beware--they will take your money and ignore your concerns.

I would not recommend Nevada Primer properties to manage your rental…read more properties The quality of service is lacking and they neglect serious issues beyond the point that is reasonable.

[Note: Yelp detected my photos of the dog poop on the sidewalk the business failed to maintain via…read moreits automation software, and would not let me upload them to the business's site here, just to my own review below.] This is a real estate and commercial property management firm. Among the properties they manage are 1817 Stewart Street and 1749 Stewart Street, both on Stewart Street near North Roop Street in the same plaza actually in Carson City. There are some little known businesses there, like DeBug Computer. So why am I reviewing them? Because they have been negligent about cleaning up dog poop on the sidewalk abutting their property on North Roop Street which has interfered with the enjoyment of my walks. They are required to maintain the sidewalks abutting their property according to Carson City Public Works (I called them a few months ago to verify). Please note that by walking other sidewalks abutting their property, which, I have established a personal consumer relationship with them, and am authorized by the Yelp terms of service to leave this review. Dog poop on the property or public sidewalks maintained by Nevada Premier Properties has not been too big of a problem in the past three months. However, I notice in the past few weeks dog poop has been accumulating, and nothing has been done about. One time another pedestrian kicked the excrement out of the way, so the sidewalks were clear. But tonight there were two areas of old dog poop on the sidewalk and grass next to it outside of their fence which had been neglected. A little ways down, on the sidewalk by the next property, there were three large patches of gigantic dog poop; and they were smeared all over the sidewalk by someone stepping in it (I will review them too once I find out who owns the property). This has ruined my walks and left a bad taste in my mouth. Someone has to do something about it. I am filing complaints tomorrow. The sidewalks are unusable in this area. People are locked in their houses 24/7, and when they do go out those rare times to exercise, dog poop ruins your walk. People in Carson City can be so entitled. Carson City Public Works will have to step in and resolve the problem since I suspect the owners will continue to be negligent and blame it on the coronavirus. This is taking away the public's enjoyment. I have to walk carefully around the offending material and get all upset when I walk on this stretch of road. I have stepped in dog poop in the past, and it is not fun to remove from your sneakers. You have to use a key to remove it from your treads. And it smells and you track the smell everywhere until you can get to a sink. Disgusting! Bill or fine the owners if necessary. In New York City, if the city inspectors find any debris on your commercial sidewalk, like a crushed soda can, they will fine you without warning, even if you just swept the sidewalk that morning. I have also noticed metal signs piling up in the back of the property as well as other trash, like boxes and paper towels on the grass. I would hate to be a tenant of theirs, given how they run their properties.

Came across negative reviews on yelp & my experience couldn't be further from some of the others…read more Carson mcFadden (now Hamman) is fair and honest. I currently work for her but I feel that makes my insight even more applicable. It is upsetting to read poor reviews about someone u look up to and admire. The only consolation is they are mostly very old reviews. If I could give 10 stars I would.

Carson City Property Management is run by, humorously enough, Carson. I saw the past reviews and…read morefelt the need to clear the air. The reviews seem to either be related to people unhappy they were not selected for a home or a few people that came from acquiring a different company that were not happy about it, especially right at the change. Out of hundreds of properties, this speaks volumes to how well Carson City PM takes care of their clients and residents. Carson City PM is a top-tier property management firm, and they are always looking to improve their services and provide more value. I recommend them to everyone looking for management or a place to live in Carson.

If you're in the market for a property management team that's equal parts incompetent, indifferent,…read moreand outright predatory--congratulations, you've found the gold standard in Carson City mediocrity. Valley Realty & Management specializes in gouging tenants while delivering exactly zero in return: broken appliances left to rot, maintenance requests vanishing into the void, tenant rights treated like optional suggestions, and a staff whose default setting is "rude and condescending" (their Yelp reviews read like a support group for traumatized renters). Want your sewage to back up into the bathtub while being told to "deal with it or move"? They've got you. Prefer your security deposit clawed back for imaginary damages after they ignored every repair you begged for? Signature move. And if you're a property owner trusting them with your investment--good luck; plenty of former tenants suspect the skim is happening on both ends because why limit the grift? Rent from Valley Realty & Management if you enjoy funding a masterclass in how to alienate humans, violate basic habitability laws, and still stay in business. Or, you know, just keep scrolling--because literally any other company in Nevada has to be an upgrade over this dumpster fire of a operation. (Pro tip: Read the reviews before signing. The pattern is crystal clear, and it's not pretty.)

The property manager, Sam has no business being a PM. She is rude, and condescending. She does not…read morecare if her tenants go without appliances. This woman is the worst and should not be in this business. VRAM is the worst property management company in Carson City!!!

RENT AT YOUR OWN RISK!!! I wish that I could give no stars! This is the worst property management…read moreever!!! Everything they did through our process has been beyond illegal, down to letting her "friend" that doesn't even work for them, conduct our move out walk-through. We were left without fresh water for 6 weeks in the summer with no air conditioning. The house is infested with mice, spiders and aphids!! The owner and property management are very aware of the issues but won't take care of anything!! Like many of the other comments, these people are slum lords that don't care about their tenants!!!

The city condemned the top part of the apartment complex due to William Kranz' neglect and failure…read moreto abate the issues. ( This is all on court record) We were supposed to legally gr ninety days, and we were informed THE DAY AFTER CHRISTMAS (2021) that we had until January 6th to vacate the building for our safety. The stairwells are deemed unsafe and it was said in court by an inspector, hired by the city, that the roof was deemed unsafe as well. All of this started in May of 2021, (again on all court record) and none of us tenants were informed of anything, until December 26 2021. 23 families cast out into the cold during a pretty historic snowstorm for the area, with no where to go. Some of us found shelter, hit not everyone has. Heather Lopez (Hall) is William Kranz' granddaughter and denied any affiliation, but her name is all over the email sent to us as the broker/owner of Eagle Real Estate because Bill sold it to her.

This company came into the home I was renting without asking, or letting me know they did it,…read morebefore my lease was up. Terrible. This woman talks down to you, like you're garbage, as if she has been tainted for decades by squatters. I 100% do not recommend renting from this company. Not worth it.

I am so happy they are now in Carson City. I have purchased two houses and sold two houses through…read moreNicky. She is amazing. Emerald Realty also managed to rentals for me. I cannot say enough positive things about Len and Nicky.

If your HOA is fortunate to have CAMCO (Community Assoc Mgmnt Company) as your CAM, then you know…read morethis one is a cut above ALL the rest in Nevada! You won't find anyone harder working, more conscientious, knowledgeable, trustworthy than Rhonda, She has 40 years of experience in an industry she truly cares about, and who defines herself NOT by the money, but by how well she does the work for her HOAs. She takes pride in her work. We got more overdue building repairs done than ever before and were able to fix the bad financial state the previous CAM left us in. Unfortunately, new self-serving owners caused her to leave--believing that they could get a better CAM and one they could manage. They failed at both, and our HOA is the worse for it. I truly miss the partnership I had with Rhonda while on the Board, knowing that I could always rely on her to keep our HOA running whenever I was unavailable. She was the absolute BEST CAM we ever had and will likely never have again. If you are one of her fortunate HOAs--treat Rhonda well--with respect and appreciation, as you will find no other CAM that can better her in ALL of Nevada!

Terrible in every way. Not in the office during business hours twice when I needed to speak to…read moresomeone directly. Got someone on the phone to email instructions for payment never received the email this also happened twice.

Select Property Management managed the rental we lived in. They were very professional & clear…read moreabout what was needed when we applied. While living in the rental house, they were great about communicating with us. The maintenance man was very friendly & professional. The property was in great condition when we moved in & they made sure it was in great condition when we moved out. They always answered their phones & answered any questions we had; even after we were completely moved out they kept in contact with us regarding our deposit. I highly recommend them! Regarding the negative reviews on here, the only thing I can guess is that it was different employees at that time. Everyone we dealt with was professional, courteous & knowledgeable.

Give them a chance, they've made some great changes!…read more When we first moved into this rental in 2017, it was a nightmare, very mismanaged, the house was dirty, we even found multiple fish hooks and a rattle snake tail on the carpet and broken glass in the backyard. I wouldn't even want to give them a star, it was that bad. But since they've let go of the entire office and hired new, there has been a HUGE improvement. Chase the handyman is very on top of things, he is quick to fix your problem and very helpful, not to mention courteous. The phones are finally being answered and things taken care of so though there are some bad reviews I definitely think they're trying to fix the problems and working hard at it. Thanks again Chase for being so wonderful to deal with!