I cannot say enough good things about Sala Family Dentistry. I take my kids here and they actually…read morelook forward to going to the dentist! Leslee, our dental assistant, is truly amazing. She is so kind, patient, and great at explaining everything in a way the kids understand. She always makes them feel comfortable and calm, and they leave with big smiles every time. Dr. Ryan is equally wonderful. He's thorough, gentle, and never rushed. He takes the time to answer all of my questions and talks directly to the kids so they feel involved in their own care. You can tell he genuinely cares about his patients and their long-term dental health. From the front office to the back, everyone at Sala Family Dentistry is friendly, professional, and welcoming. As a parent, it's such a relief to have a dental office I fully trust with my kids. Highly recommend!

Best experience I have ever had at a dental office in my 27 years of life. I have put off going to…read morethe dentist due to extreme fear of judgment and potential financial burden even with insurance, for 4 years. Today I went in for my first appointment. They were kind, respectful, transparent, and offer a lot of options for payment. If you're even considering going to the dentist this is 1,000% the place you want to be. Also a nice extra is that it's located in a truly beautiful area of Reno with great views!

First time I can recall having a good experience at the dentist!…read more At other dental offices, it was always the same problem - they didn't listen, aggressively pushed procedures on me I didn't want, and the results were mediocre, at best. As a child, it was traumatizing. As an adult, it was frustrating, and painful. Dr. Alford, and his staff, provide an entirely different and welcoming approach. When I told the hygienist I wanted minimal polishing paste for the cleaning, there was no pushback, just a simple agreement, professional, no drama. When I mentioned that I did not want ultrasonic cleaning as it was very painful, I was told they already noted that in my chart, and the subject was immediately dropped without pushback. That was a first! Not only that, between the hygienist and Dr. Alford, my cleaning was so thorough that afterwards I couldn't feel any rough spots from my problem areas that get a lot of tartar! My teeth are also whiter than they've been in years. I'm still kind of amazed, because I'm used to LONG sessions, and having to live with sandy areas because that was "The best they could do without the ultrasonic." I am super grateful to finally have a competent dentist to go to where I feel comfortable, safe, and my concerns and wishes matter. Dr. Alford is easy to talk to and put me right at ease, as did his hygienist. I don't know if it's because this is a pediatric specialty office, but the entire staff is naturally kind and considerate. It definitely takes a lot of empathy and patience to work with kids! Whether you're a nervous adult, or want to ensure your kids are in good hands, I highly recommend Alford Pediatric & General Dentistry for your whole family.

They truly deserve their five star rating. No one likes or enjoys the dentist, so when you see one…read morewith five stars, you know it means something. My five year old daughter developed a pimple-looking bump on her gum. I used our dental insurance's website to find a local dentist and was pleasantly surprised when these guys said they could get us in the same week. We met first with the hygienist for X-rays and a cleaning. Then Dr. Jackie came in. She was nothing short of amazing. She was soooo good with my daughter and made sure she was comfortable the whole time. Unfortunately, an extraction and a few caps are in our future. But Dr. Jackie explained it all so well and even gave us the option of an alternative to the normal novocaine shot and drilling. We are scheduled in a few weeks to have the work done. I feel at ease knowing Dr. Jackie is at the wheel

Wow! Where do I begin? This place is top tier. I broke a veneer (I had them done in Mexico) front…read moretooth and very noticeable. I didn't want to make the long trip all the way there for a chipped tooth. I contacted them and they got me an appointment the same day. Dr. Sanders explained my options and listened to all my concerns. He repaired it fast and seamlessly for a very reasonable cost. Super friendly, efficient staff, Elizabeth at the front desk was nice and inviting, and Stevie, the dental assistant was very knowledgeable and patient, she even let me pick a product from their amazing gift basket. Overall I totally recommend this place. The plus? They have an adorable puppy greeting the nervous patients that will steal your heart.

Always a little concerned when a practice turns over. Had been going to George Z for years and…read morefound him professional, caring and gentle. The new provider, Dr. Sanders immediately allayed those concerns. The team hasn't missed a step. Dr. Sanders is welcoming, professional and gets the job done. His team is friendly, efficient and equally professional. From crowns to cleanings, they have always kept my dental care at it's best. Highly recommend.

Wow, Not only do I think my Dentist, Dr. Stephen Sims is a fantastic dentist, and Office Manager…read moreJade keeps all my appointments running smoothly, but today I had a Five Star Dental Hygiene appointment to get my teeth cleaned by my new hygienist April. She was professional, caring and great at her job. My teeth are clean and shiny and I got a great check up. Thank you April for cleaning my teeth. See you in 6 months. Julie A

Very nice dentist office very easy to find great prices...very clean place awesome company...read more

Boyfriend had an emergency tooth that needed to be pulled…read more His back molar was broken and in half. Pain started on a Friday and couldn't get into any dentist office over the weekend not even the emergency numbers. We came in first thing Monday morning and was able to get an appointment the next morning. The staff was so friendly and caring. They walked us through everything and went over the payment plans. I highly recommend this place to anyone. It maybe took an hour for everything. They truly care about you and your teeth here. They make sure you are comfortable and not in any pain. Highly recommend to anyone.

DO NOT RECOMMEND ! They are quick to collect your money and make you wait for over 2 hrs. We had an…read moreappointment at 930am. However their paperwork advised us to arrive 15 minutes early. It's 1120am and still waiting ? When they did the pre-op review (est 940am) they advised us they don't have the necessary supplies so we will have to wait ?!? I noticed someone going back having the similar procedure as my son. At 11am we inquired again and they said 5 more minutes; it's now going on 25minutes. The young adult just got rolled out in a wheelchair 15 minutes ago. Another parent just came in with their child (1110am) and they advised them to come in 45minutes ?! This is absolutely ridiculous ! Finally at 1127am... Follow up response owner asking me to call -- Why should I waste more of my time for you to improve ? It's called communicate with your patients honestly, better scheduling and don't stack appointments back to back. No one apologized for the extremely long wait or offered us to leave and come back as someone offered that option to the patient scheduled after us.

I'd like to start off the review by stating I don't use my real name when leaving reviews, just in…read morecase I have to leave a bad one. I made my appointment with Sherry, she was so professional and sweet. The first day I walked in I was greeted immediately by her smiling face. I literally thought it was an act, but everyone was just as friendly and professional and seemed like they just loved being there. Dr. Allison was warm, friendly and very caring. My fears were put to rest by all. If you are looking for an amazing office, this is definitely the place to go.

I needed a filling replacement as I had lost mine, fast work, efficient and willing to listen to…read moreany of my concerns, awesome staff, put up with my old man syndrome very patient & friendly, highly recommend, will go back if I need anymore work, truly a shining star in dental companies in Reno, most I've encountered are awful, these guys are top notch

I am new to this dental practice so I booked an appointment for an initial exam with Dr. Silvaroli…read more Everything was handled professionally and quickly. When I called the office # a real human answered the phone (!) and was able to get me in their system. No auto-attendant. No endless loop. No waiting. Dr. Silvaroli spent a lot of time with me...answered all my questions, and was very easy to talk with. I needed a cleaning and was able to get in quickly because they had a cancellation. The dental hygienist (Lynette) was friendly, thorough, and totally professional. I can recommend this practice wholeheartedly!

I am a new client and I have absolutely found a fantastic dental business. I've been in the area…read morefor a decade and this is so far the best clinic. Personable staff, flexible appointments, clean, and welcoming. My concerns have been addressed and we have a plan. What I like the best is my oral surgeon suggested this group.

Had a great experience at West Reno Dental. Jesse was super friendly and made the whole visit feel…read moreeasy and comfortable. Highly recommend.

If I could give this Dental office more than 5 starts I would!…read more I had a last minute emergency and they got me in the very next day. They were completely kind and professional. The front staff over the phone was very sweet to my fiancé and in person to me as well. The dentist that did my treatment was very personable, professional, and informative during my treatment. The front office is very clean and has nice ambiance. If you are in need of a new dentist I would recommend this place over and over again. Thank you again West Reno dentist for your generosity. I truly appreciate it.

I've been to this dental place two or three times now. I have mixed reactions…read more 1 Star Calling in here to change appointments, and talk to human being is next to impossible. I had an appointment 11 AM and was called into work. So I called here to let them know that I needed to re-book an appointment. I was on hold for about 45 minutes. After 45 minutes and answering service answered. Said they were out to lunch. I told her that might be now, but I've been waiting for 45 minutes. The answering service took my information. I asked her to have the office call me back to rebook the appointment. They never called back. So I just went to another dental office. After about a year, I finally got an appointment and the day before the appointment, I got a message on my answering service that they canceled my appointment for a cavity fill as I had not been to see them for a year. And I need to make a different kind of appointment? That is the strangest concept. You have an appointment for your teeth, but we're going to cancel it so you can make a different appointment for your teeth... So my wife called corporate and someone called back and got a hold of someone at this office and they sorted it out. 2 Star Once I arrived, The girls at the counter are a little rough and aggressive. Maybe they are used to dealing with people that have public assistance or no insurance... Not sure. but wouldn't be the type of interaction I would want in my office. When checking in, the girl asked me to fill out a packet, I told her I've been here a few times and they had the packet. Nothing has changed. She said it's required every year. Just staring me in the eye. I took the packet to fill out, and they told me they would call me when it was my turn. They called me back within five minutes and I had not done near any of the packet. All I was doing was writing things like on file no change and stuff like that. 5 Star In the back, everything changed. Very professional, very polite. The dentist is pretty amazing. Dr. Tyler Pine. I felt comfortable and at ease with him. he had good bedside manner even though the office was quite busy, he took plenty of time in dealing with my issues. In my opinion, the dentist, his assistant and once you get past the front end, it's worth dealing with all the other crap I had to do to get here lol. Sad that there's a lot of crap to deal with. Imagine them answering the phone, coming back, not canceling appointments because of archaic ideas, and being treated respectful when you walk in. This place would be golden.

Be prepared to wait an hour after your appointment starts to be seen. After that get ready for the…read moretech to smack the x-ray machine into your mouth multiple times and never say sorry. Then to finish the doctors will come in, misread your chart, and then disappear to lunch without ever coming back to tell you different information even if they tell you that you will need an entire procedure done. The only people who seem to have an idea of what they should do is the front desk.

BEST dental experience, bar none. A friend of mine had recommended them after the decision to leave…read moreour prior dentistry practice. First can we just talk about how great this location is, close to midtown, middle of everything, still ample parking. Looked to be a former residential residence, the building has so much character. Upon arrival I was greeted and not too long after they sat me down and started the process. They offered a neck pillow for comfort, tv overhead with earphones if you'd like. Incredibly friendly and helpful throughout without the awkward chatter many of us are accustom too in the chair- you know the continuation of questions while they are taking care of your visit for an in and out, in and out (the instruments) type of experience. The hygienist was fantastic and walked me through some things prior to the dentist arrival. Post this, the visit was great, I shared what I hoped to accomplish in upcoming visits, etc and they were not only incredible professionally but so personable and helpful! They laid out a plan and pricing up front, no hidden costs and were helpful with the scheduling even with it being so close to the holidays! Actually looking forward to coming in for further visits and absolutely recommend for your general dentist needs to cosmetic and beyond!

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.