I have gone to petsmart multiple times and haven't had an issue up until now…read more I took my dog in to get a slight haircut and cleaning and showed a picture of what I wanted (same thing as always) and was ensured that was what was going to be done. Upon picking up my dog, I immediately noticed she was shaved completely.... obviously FAR from what I had asked for and I mentioned that I was not happy to which I was immediately dismissed and told "she was matted so we shaved her". My dog was not matted, never has been as I wash and brush her once a week... even then, shaving her was never discussed. When I started to talk to a manager I was immediately asked "was she matted" rather than a slight concern. I have attached the pictures of how she looked before, the reference picture of what I wanted, and how my dog looks currently.

We've taken our goldendoodle here multiple times, usually with good results. This last time we…read morefound a serious razor burn behind his ear (the burn left a blood sore) and a 2" burn on the underside of his tail. What's more disturbing was that I specifically told them to be gentle around his anal area and not to trim too short, this has been an issue in the past. Never again!!

Kristie P did such a great job grooming our Kash. This is exactly what we asked for. I'd suggest…read moreher for your pups next groom appointment. Thank you so much Kristie.

I'm sorry to report we will no longer be shopping at this location for our pet needs. We recently…read morevisited the store to get some catfish for our tropical aquarium and were truly disgusted by the condition of their aquariums. All of them were loaded with algae (you could hardly see in some) and pest snails. I saw multiple tanks with dead fish that needed to be removed. I feel compelled to write this review on behalf of those poor fish. Have some pride in your workplace and clean it up!

This specifically concerns the dog training classes. We attended a beginning dog training class at…read morethis location for our 4-year-old dog. This six-week class teaches all the basics to train the owner in how to get positive dog behavior. The small class size makes it possible to focus on you dog even though it is a group class. Zander, the man who teaches the class is very knowledgeable in dog behavior and helps to explain why we do what we do with the dog to get the desired behavior. He also teaches what not to do so that you do not enforce the wrong behavior. I would highly recommend this training.

The store is meticulously clean, well stocked aisles and friendly staff eager to assist. Prices are…read morecompetitive with a large selection to choose from. Good variety of clearance items available. Grooming Services Exceptional service! We brought our fur baby in to have her nails trimmed last minute. We did not have an appointment and they accommodated us quickly. The groomer was patient and loving with our high anxiety pup. We look forward to coming back soon. Thank you PetSmart!

I wanted to send praise to a couple employees!…read more Maddy, in grooming, really tried twice to cut my dogs hair but he was not going for it given his seperation anxiety. He is a recent rescue in our lives with a traumatic past and Maddy was very understanding. Even though the hair cut did not work out, she was so kind and taught us how to do it at home where he would be more comfortable with us. We were able to successfully do it at home! Thank you so much! We are also currently in a training course with Aniya and she has been AMAZING! We, including my dog, are learning so much. Thank you both for being awesome!

I bring my client here since she got her cute kitten, Precious. After seeing that they have a…read morekitten program, I thought it would be nice to look into it for my kitten, Sophie. They are so wonderful with Precious. They are gentle, talk sweet to her and she can feel the good energy and intentions that they have. They suggested a kitten program that runs my client about $77 a month for 12 months where it includes the spay and the check ups (only) at no additional cost. It sounded great! So I decided I would schedule Sophie an appointment since I needed to get her spayed... except Sophie was about a month past the age limit on their kitten program and they didn't offer any other program where I could pay monthly for similar services. I ended up canceling my appointment here at Bandfield inside Petsmart. After Precious was spayed, the medication they suggest (anti-inflammatory meds) IS NOT included for the monthly price. Flea medication IS NOT included in the monthly price, either... and when she vomited 2 days after her spay appointment, they offered to do a check-up which IS included in the monthly price, but if she needed blood work, that IS NOT included in the monthly price... So.... after seeing what was NOT INCLUDED with this monthly price of a year long commitment... I'm glad my Sophie did not qualify for the Petsmart/Bandfield program. I got Sophie spayed elsewhere and I don't have a monthly cost. I have access to cheaper flea medication. If she needs a check up, the cost is cheaper than the monthly payments my client is paying, as well as other services at adorable pricing. In my opinion, this year long of a monthly price commitment is not worth paying for when the same services are offered elsewhere for a much better price.

Always A CUT ABOVE the rest!! Can't really say enough good…read morethings about this Dog Grooming facility. My pets come out happy and absolutely beautiful... I have been using Abbi's for 15 years. Sadly, several of my dogs have lived their wonderful lives and passed away... but they have always looked their best and come away from this shop happy and glowing (smelling so fresh) I LOVE ABBI'S!!

The best groomer in the area. All the staff are so friendly and kind. They love our animals like…read morethey were their own. I love that you can leave your card on file so I dont have to bring my purse in as my husky gets wild when it time to leave. You can also send them a message on Facebook or Instagram to schedule an appointment. Thank you again for the great service.

Our dog was given superior service! She was overgrown because of being ill. They listened to my…read moreconcerns and gave TLC to our pet. I really appreciate the professionalism and care at Wags to Riches.

Love Wags to Riches and so do my doggies. They come back smelling great and looking beautiful.read more

Absolutely love Dogtopia!! The staff and management are…read moresuper friendly. They always make sure my dog is well cared for and gets lots of playtime. The facility is clean and my dog is always happy to go there :)

Fabulous care for my Border Collie during our visit. I appreciate everyone on the very able staff.read more

Sarah did a great job with Sofie. Kudo's! Plenty of parking…read more Good location for us retired folks.

Perfect cut! His Nails were smooth and no cuts from cutting them too short…read more He looked Beautiful and smelled good. The Groomers are very Knowledgeable and with their pet "clients".

We've been bringing our beloved 6-year-old Goldendoodle to Grooming by Susie for about five years,…read moreand they've been consistently wonderful. If you have a doodle, you know the coat can be a lot to manage. My doodle has a pretty curly coat, so having a careful, experienced groomer really matters. Susie (the owner) and her team always do a great job with her. I try to stay on top of brushing at home, but sometimes she gets into mud or water and I don't dry and comb her as well as I should... so she occasionally shows up a little matted. Susie and her team are always kind about it and get her looking great again. I also really appreciate that they communicate, like when they've called to let me know she was more matted than expected and that they might need a little more time to take her coat a bit shorter than planned. The biggest sign that this is a place that truly cares about dogs: my doodle is excited to go. As soon as we park and I open the car door, she pulls me straight to the shop door. No hesitation at all. Everyone here clearly knows and loves dogs, and it shows in how comfortable my doodle is there. After five years of bringing her here, I wouldn't take her anywhere else. My little love bug always comes home looking fantastic and happy. The photo I added here is post-zoomies shortly after we got home from grooming this afternoon. If you're looking for a groomer who understands doodle coats and genuinely cares about the dogs they work with, Grooming by Susie is the place.

I just wanna say to Julia who works at Susie's grooming. You did an amazing job with Stevie and she…read moremisses having lunch with you. Thank you for taking care of my fur baby Stevie Lynn she misses you guys tell Lay hi and maybe later on if Felicia is busy and can't do Stevie Lynn then Julia can do Stevie Lynn and have lunch with her lol but you did do a good job and I'm sorry but if anyone needs a good groomer go to Susie's groomers and ask for Julia if Julia can't do you then call fashion FO paws and ask for Felicia

I've been bringing my 2 dogs here for a while and I always ask for Jasmine. She's super gentle and…read morepatient, especially with my older dog who has anxiety. Everyone else there has been great too. They do a thorough job and my dogs are comfortable there, which says a lot to me. The store is always clean, prices are reasonable and they're really nice even when my dogs have little accidents on the floor.....which happens more than I'd like to admit. Thanks woof gang, my dogs look and smell great.

Honestly, I am pretty disappointed in my dogs grooming. A few weeks ago I brought my golden (Max)…read morein to have his paw pads shaved out. The groomer did a great job & was very friendly, so I scheduled an appointment for a full groom on 4/19. The staff & groomer were very friendly during check in & I was nervous bc my golden can be a little rambunctious (he's still very young) & has only been professionally groomed one other time at Petco. I asked them to "clean up his edges" & we discussed trimming and evening out the feathers on his legs, abdomen, tail & buttocks + nails/paw pad shave. I didn't really inspect him when I picked him up (why would I? He looked clean, fluffy, not injured & eager to leave so no need to do a full inspection right then & there) - but when I got home and took a closer look I'm very disappointed. They literally accidentally shaved a chunk of fur off his back, they didn't trim his tail or butt at all and the trim job on his abdomen/leg feathers is so sloppy and uneven! I included photos. I'm sad to say Petco did a better job than this and even I myself have done a better job trimming him at home. When I picked him up I asked them how he behaved & they said that he was good/no issues, so not sure why this haircut happened (I'd understand an uneven haircut or a chunk of fur missing if he had been a nightmare and not cooperating but I was told he was a total sweetheart). For what I paid I'd expect at least even cutting & not a chunk of his fur missing. The fur on his chest was evenly trimmed & his paw pads/nails looked nice so at least there is that. I don't like writing negative reviews, especially when staff is friendly & I otherwise had a good experience - but really this haircut is so bad/uneven/they don't even trim half the areas I asked - for $150 (with tip) I feel cheated.