I want to give a more detailed update on Grand Lake Vet. Dr. Partin was wonderful handling my dog's…read moremast cell tumor--she's so knowledgeable, energetic, and a great problem solver. For the surgery, Dr. Jones did an incredible job. She successfully removed everything--it was a best-case scenario, especially since it was a delicate surgery on my dog's face. Dr. Macdonald provided her opinions to the team and is extremely knowledgeable about mast cell tumors. She makes sure to let you know about ALL possible outcomes but always aims for the best possible scenario. That said, the communication leading up to it was difficult. Dr. Berkley was initially scheduled to do the surgery due to a scheduling mix up. She provided some conflicting and alarming information not specific to the medical evidence present in my dog's particular case. She backed out suddenly on the day of surgery after seeing my dog. That shook me a bit, and I think the bedside manner and case review before phone calls could be improved. But ultimately, the care itself from Dr. Jones, Dr. Macdonald and Dr.Partin was top-notch. I'd still give them five stars, because the surgical outcome and overall skill were outstanding and I'm grateful for their service every day.

It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.

Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

Love this place! Really great option for inexpensive vet care! Everyone there is friendly, helpful…read moreand welcoming! Also, amazing selection of food, toys and treats!!

This place is amazing, low prices, wonderful and compassionate staff. Veterinary resources. Has it…read moreall!

Awful experience and very disorganized. I wouldn't bring my pet here for important procedures if…read morethey can't even get scheduling or an ear infection diagnosis right. First time patient. They texted me the wrong appointment time and when I got there they told me my appointment was canceled. I was baffled because I confirmed the appointment that morning. They said they made a mistake and were understaffed, so they couldn't see me. I had to reschedule and come back a week later. The only reason why I agreed to even come back was because they offered a discount for new patient exam fee for the both of my dogs AFTER I asked. I came back today to get their ears checked for an infection. They said it would take 30-45mins but called me to pick them up 1 hour and 6mins later. Then they said their microscope BROKE so they couldn't determine if they had a bacterial/yeast infection. I still had to pay for their ear cleanings after this experience ($71 each). They said to come back a week later if their ears still smelled like they had a yeast infection. No, thanks. They also ignored my concerns when I asked about antibiotics for my senior dog's bad breath even though she had a dental procedure a few months ago. They said they would check her mouth in the back, but when I came to pick them up they never followed up. I didn't ask because at this point I was incredibly frustrated with the whole experience. I definitely will not be coming here again and do not care for a response from the clinic. Please check the other low star reviews. They seem to have issues with management, scheduling, admin turnover, and being understaffed. If you are okay with this treatment, then by all means take your pets here. Good luck.

Brought my dog in for routine wellness exam. Pleasant wait lobby greeted by receptionist. After a…read moreseemingly long wait on a very rainy morning, Assistant took vitals, inquired on the nature of visit, and confirmed information. Following the vet exams my dog, a pleasant doctor with calm bedside manner, patiently answered my questions. Afterward, another assistance came in with treatment elections and cost, then the treatment, lab collection. The results will be communicated when available. Overall, a new experience for me. It was orderly and everyone was pleasant and friendly.

I have seen so many vets in an attempt to figure out my dog's gut. I've been told I'm overreacting…read moreand that his various gut issues and skin issues (all related, I bet) could just be managed. I've also been referred for way more expensive procedures that I didn't think were necessary. Finally, we were referred to Dr. Richter. He listened to my dog's history, understood my thinking, told me it made sense, and told me he understood the pathway I wanted to take. For once, I wasn't automatically crazy or a "helicopter" pup parent. He really gets it. Dr. Richter had a very reasonable grasp on my dog's history and the reasons for his issues. I am so looking forward to continuing treatment with him in the coming months, focusing on the gut and on my dog's past mold exposure. I can't say enough about what it means to be truly heard and understood by a vet, and have them speak to you on a well-informed level. Dr. Richter is not only brilliant, he also has excellent people skills. Most vets try to talk down to me or put me in my place when I come with as much info as I do, and that gets me nowhere, just burning my bank account and morale. Thank you so much, Dr. Richter + clinic staff. You all make a huge difference in our lives and we could not be more grateful.

This place is so so wonderful. Compassionate, personal, professional. They coordinate a lot over…read moretext, which I love, and respond quickly. They've been really flexible, and I really like the doctors I've had through them! Can't recommend enough.

All staff: front desk, vet techs and veterinarians, are really kind and helpful. They've worked…read morewith me on a variety of issues for my cat. I always feel like both of us are treated with a lot of respect!

I've been with VCA since 2013 and it's had its ups and downs. My pets have always received…read moreexcellent medical care and the staff is always friendly. The cost of vet care has become difficult to afford especially after the pandemic and the care club has become cost prohibitive. The stress related to this is often exacerbated by VCA billing errors, wait times, and administrative errors. I was told I had paid in full for my cat's dental work, that I was overcharged and would receive a partial refund on my deposit. Later, I received a text link at 9:30PM asking for an additional $440 with no itemized bill explaining the charge. Instead of calling me to explain the error, I received a text message stating they forgot to add a charge. I received no follow up to my ask to speak with a manager over the phone. I had to ask that an itemized bill be sent to understand the charges. We're in extremely difficult economic times for most people - surprising your customers at 9:30PM with large bills explained only via text without the accountability of a phone call or an included itemized statement creates unnecessary stress. I just hope VCA can improve in this area to match the quality of their medical services.

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated

Extremely rude staff. Doctors are great. But the reception definitely needs improving and people…read morewho are actually happy to work there. I'm constantly dealing with shortness and rudeness with the help desk.

I've given reviews before but wanted to reiterate how wonderful Dr. Gill is! She's literally the…read morevet who I trust the most with my fur babies. Yesterday, she saved my five year old Ragdoll's life! He has PICA syndrome which is very challenging and unfortunately he chewed a kitchen rag causing a blockage. At first, Dr. Gill seemed hesitant as she said that this was a complicated procedure which could involve the stomach and intestines. She warned of the possibility of a rupture. I cried when dropping my Nicholas off for the surgery but had faith that he was in good hands -- and he was! The surgery went smoothly and he's now recovering very well at home. If you have pets, you should trust this amazing doctor! She's my heroine! Thank you, Dr. Gill! And to her amazing technician too! She was great. She explained things so well and was very kind.

I'm broke we're all broke,…read more Brought my cat in with an obvious respiratory infection. Instead of doing the right thing and treating my cat, the vet instead invents a possible flea issue and wants to charge me $1000 WITHOUT TREATING THE ISSUE I VISITED FOR. Disgusting, puts people and animals at risk, if you come in here with money set aside for your pet you will be left with no money and a sick pet.

I have been coming here for years with different dogs. No exaggeration at all when I say that Dr…read more Yang and his wife Alicia are 2 of the best human beings I have ever met. They not only work tirelessly but they are honest and kind. I have learned the hard way in life to not trust people or take them at their word. I have been overcharged and misled too many times. You can trust Dr Yang's advice 100%. He keeps it real but not pushy. Ask his honest opinion and he will give it in a kind way. He has the courage to tell you when it is time to let go and end your best friend's suffering. My only complaint is that the word is out on these lovely people. They are BUSY. Be patient. They are just so incredible. Well worth your patience for your pets care.

I was impressed with flawless coordination and speed in resolving complicated care. Our cat…read morecollapsed from a bladder condition, and we took him to the Berkeley Emergency Center. After. less than 24 hours they were quick to push for euthenasia. We brought the cat home against medical advice. The next day I called Thornhill. They put in a call to Berkeley Emerency and got the cat's records. Dr.Yang called me at 12 to review them. There was no wait when we got there. Dr. Yang came in with a perfectly-prepared bag of cat food, appetite stimulant, and intravenous equipment. Unlike other vets, he related to our cat, scratching him and petting him. We left with everything we needed and our cat has eaten for the first time in three days.. Sometimes there is grace in this crazy world. This was one of those times.

We have trusted Claremont Vet Clinic for over a decade. They have always been consistent and…read morereliable. They are easy to contact, quick to respond and easy to communicate with. Our most recent experiences have been with Dr. Kapoor. He's been great with our dog and our newly adopted cat. The care here is great and the prices and billing are always reasonable. We have happy healthy pets thanks to the Claremont Vet team !

We've been coming to this veterinary office ever since our dog had her very first shots and when we…read morelived in Alameda. We've been so happy with the care from the beginning. The staff is always friendly, attentive, and they listen to any concerns we have. Communication is excellent and they respond to emails and phone calls/voicemails within 24 hours, which gives us so much peace of mind as pet parents. My husband and I recently added a second dog to our family, and although we moved a litter further, we still make the trip all the way from Pittsburg just to come here because the care and service are worth it. We couldn't recommend this office more and we are looking forward to continuing to get our dogs taken care of here!