It's taken me some time to write this review, but I wanted to share how wonderful Grand Lake Vet…read morewas to us. They took great care of our sweet Bailey for the last few years of his life, but the shining star was how they showed up during his decline. Dr. Jones was incredibly attentive, patient, and kind as she walked us through her professional opinion and exhausted all options for our beloved cat. She validated my every fear and concern about deciding when it was time to let him go. When it came time for his last appointment, he was seen by Dr. Caraballo. We had not met her before, but the compassion and warmth she showed us made a world of a difference in a very sad day. The entire Grand Lake team went above and beyond to provide support to not only Bailey, but to his heartbroken moms during the last few days of his life. They even sent us a handwritten card signed by all the doctors who had met him, which was especially thoughtful and touched our hearts. Highly recommend Grand Lake for their high quality care and compassionate veterinary team.

Highly Recommended!…read more Grand Lake Veterinary Hospital has been such a gift for our family. Every time we bring our pets in, the staff treats them with so much kindness and genuine care. The doctors explain everything clearly and never make us feel rushed--they really listen, and it shows. The whole place feels warm, calm, and incredibly professional. It's rare to find a vet where you trust everyone instantly, but that's exactly how it feels here. Our pets are always in good hands, and we're grateful to have such a wonderful team in our neighborhood.

Best experience for veterinary services in Berkeley. Calm,…read morecompetent and organized from the moment you enter. You can feel confident with the care, your pet will receive.

Kind staff, but a frustrating and disorganized urgent care experience…read more Our visit took about 1.5 hours. Even though we completed intake over the phone, we were asked to fill out the same information again on paper, and we weren't seen until ~15 minutes after our scheduled time. We also spent a long time waiting due to a lepto test. We were initially told results could take up to 30 minutes and that the assistant would check with Dr. Holliday to see if we could leave and come back. About 20 minutes later, we were told we only needed to wait 10-15 minutes total--by then, we had already waited most of that time unnecessarily. Follow-up was the most frustrating part. The front desk was responsive through the online portal, but not helpful--they repeatedly said they would "leave a note for the doctor" or were "waiting for the doctor to finalize their notes." We later found out test results were available on Tuesday but weren't released to us until Thursday. For an urgent care visit, this delay felt unacceptable. We requested SOAP notes and lab results on Monday for insurance purposes and had to follow up multiple times to get documentation that should have been readily available. The medical care itself seemed thorough, but the administrative side was lacking. Given the cost (urgent care exam alone was $147), I expected a more efficient and timely process. Overall: kind staff, but poor follow-through and delayed communication. For urgent care, I expected a much greater sense of urgency.

This has been my local go to pet food store for over a decade. They have assisted with a number of…read morehealth related questions regarding my dogs in a friendly and generous manner. They have assisted shown be where products are located and explained the differences of them as well. They always have a number of employees working the registers so I never wait to be checked out for very long. I am grateful they have exceptional products at very good prices. For example I purchased a stainless steel water bowl for a lot less than I had seen them other places so that was awesome!

This store has the best selection of products for your pets and especially if your pet needs a…read moreprescription diet. Not to mention the most kind amazing staff, my kitty Harrison I had to put down I had a whole bag of un opened food no receipt, they let me exchange it for store credit. You have a customer for life

Brought my dog in for routine wellness exam. Pleasant wait lobby greeted by receptionist. After a…read moreseemingly long wait on a very rainy morning, Assistant took vitals, inquired on the nature of visit, and confirmed information. Following the vet exams my dog, a pleasant doctor with calm bedside manner, patiently answered my questions. Afterward, another assistance came in with treatment elections and cost, then the treatment, lab collection. The results will be communicated when available. Overall, a new experience for me. It was orderly and everyone was pleasant and friendly.

I'm really disappointed to be leaving this review and historically had a great experience, but the…read morelast two trips have been so incredibly disorganized, frustrating, and disrespectful of our time that I have to strongly recommend alternatives to East Bay Vet. I'm not sure if they've had a ton of turnover with admin or what's going on, but I've now shown up for two appointments (no small feat given our cats are incredibly car anxious) to be turned away for scheduling mistakes. There's been absolutely no make good from the clinic for either of these, they don't seem to care for our business and we won't care to give it to them. So on Monday, we had our two cats Bebop and Juice scheduled for a checkup at 3 and 3:30. I have trouble finding parking on Grand and wind up getting into the hills, so I end up checking in at 3:10, knowing 10 minutes hasn't been an issue ever previously especially since they're running late by this time. I'm told once I arrive that while the official grace period is 15 minutes for vet appointments (notably not posted anywhere on their website), for a 2 cat appointment it's only TEN minutes. I'm a little perturbed, but I figure hey, lets at least get one checkup done (Juice is the one pissing everywhere anyways), and the person at the front desk says all good they'll call when ready. A few minutes pass, eventually another admin comes out and after whispering in pretty audible whispers with the person I spoke with around our late policy, comes to me and says that there's no way to convert a two cat appointment into a one cat appointment. I'm a bit confused since I'd remembered the scheduling being 30 minutes apart, but the admin insists to me that it was only 30 minutes for both cats. I didn't have the emails handy since my wife scheduled, but I checked back later and confirmed they were scheduled for a full hour (see screenshots). I'm pretty frustrated, I have pee to clean from my backseat where Juice got really stressed, I walk out and start trudging back with my two carriers. It's not great and I'm in a pretty bad mood, but, to be fair, I was a little late, and it's been a good relationship so far. We end up scheduling for Saturday (today) 10:30AM, I make sure I get an early start to account for the farmer's market, it's a longer walk than I expect but I get in at 10:35, well within the boundaries. We drug Juice with the gabapentin this time (spoiler alert, he still pooped himself), starting the prep ritual around 9AM. When I check in, the front desk says I don't have an appointment for today, and asks if maybe I accidentally booked at a different location or for a different date. I bring up the confirmation emails for this morning, she mutters "what is going on with appointments today..." so I assume this isn't specific to just me. She breaks the news to me that the online scheduler accidentally offered a time with no vets available. She says according to the notes they notified me of this yesterday, I ask her how they notified me and she says she doesn't know. No unread email, no unread text, no missed phone call, there's been absolutely no outreach from the vet clinic. She suggests we reschedule for a later date, I walk out the door. We're going to give Grand Lake Veterinary a shot (been good for our friends), bit of a waiting time so we're probably back to VCA in the meantime. If anyone from East Bay reads this review: 1) Make your late policy explicit either on the website or in confirmation texts (better yet, both!) 2) Fix your online scheduler, in the meantime set up consistent practices for text/email outreach to apologize for misschedules. 3) Have some basic respect for your clients. I am by far not the only pet owner who has to take significant pains to get their pets to the vet. Mistakes happen, insanely easy to offer a make good of $50 off the next appointment for the sake of retaining a client. If you read all the way through, great job! Mostly my venting but hopefully you found this somewhat helpful.

I have seen so many vets in an attempt to figure out my dog's gut. I've been told I'm overreacting…read moreand that his various gut issues and skin issues (all related, I bet) could just be managed. I've also been referred for way more expensive procedures that I didn't think were necessary. Finally, we were referred to Dr. Richter. He listened to my dog's history, understood my thinking, told me it made sense, and told me he understood the pathway I wanted to take. For once, I wasn't automatically crazy or a "helicopter" pup parent. He really gets it. Dr. Richter had a very reasonable grasp on my dog's history and the reasons for his issues. I am so looking forward to continuing treatment with him in the coming months, focusing on the gut and on my dog's past mold exposure. I can't say enough about what it means to be truly heard and understood by a vet, and have them speak to you on a well-informed level. Dr. Richter is not only brilliant, he also has excellent people skills. Most vets try to talk down to me or put me in my place when I come with as much info as I do, and that gets me nowhere, just burning my bank account and morale. Thank you so much, Dr. Richter + clinic staff. You all make a huge difference in our lives and we could not be more grateful.

Great physical therapist. Very caring staff. Pleasing environment for pets and people. Appreciated…read morethat they are interested in nutrition and are open to different healing modalities. Our dog had a positive experience there. Just been there once so far . . .

Everyone is so sweet and amazing! Everytime I come in I am so enthused by the atmosphere that staff…read moregives. It's always an amazing time when I'm at VCA Bay Area (Oakland), one love.

I entrusted this clinic with one of the most important members of my family--my dog--and they…read moreturned one of the worst moments of my life into an unnecessarily traumatic experience. After my dog's cytology results came back, Dr. Lampart called me after the clinic had already closed. In her voicemail, she sounded saddened and asked me to call her back within an hour, but she deliberately gave me no indication of what the results actually were. I immediately called back well within the hour she requested, only to discover the clinic routed all after-hours calls directly to voicemail. I left a message immediately. She never called me back. The next day, after repeatedly calling the clinic trying to get answers, I finally learned the truth: my dog had an extremely aggressive form of cancer. The way this was handled was inexcusable. The voicemail made me think there was still hope. Instead, the results had already been received, and I spent nearly an entire day anxiously waiting while the clinic withheld a diagnosis that turned out to be devastating. If you're going to tell someone to call back within an hour, you should either answer the phone, check your voicemail, or make arrangements for someone else to deliver time-sensitive results. Instead, I was left wondering while my dog had a rapidly progressing disease. After learning the diagnosis, I specifically requested to work with another veterinarian because I no longer felt comfortable communicating with Dr. Lampart. Rather than respecting that request, the clinic spent over a week delaying medications my dog desperately needed. I repeatedly requested prednisone--a medication commonly used to improve comfort and, in cases like my dog's, potentially provide additional weeks or even months of quality life. Instead of acting with urgency, I was repeatedly told they were waiting for approval from the very veterinarian whose handling of this situation had already destroyed my confidence. Every day matters with an aggressive cancer. When I finally expressed my frustration and said their delays were costing my dog precious time, the receptionist immediately became defensive, told me she would not be spoken to that way, and informed me a manager would be calling me. There was no empathy. No acknowledgment of why someone might be emotional after being told their dog is dying. Just defensiveness. This clinic seems to have forgotten what veterinary medicine is supposed to be about. People don't bring in a pet--they bring in a family member. We trust veterinarians not only for their medical expertise but also for their compassion, communication, and professionalism during the hardest moments imaginable. I spent thousands of dollars on diagnostics, treatments, and medications. The least I expected was timely communication, empathy, and prompt medical care when every day counted. Instead, I experienced poor communication, delays in treatment, a lack of urgency, and staff who appeared more concerned with defending themselves than helping a dying animal. I cannot recommend this clinic to anyone who values clear communication, compassion, or timely care. Losing a beloved pet is heartbreaking enough. No family should have to fight the very people they're paying to help them while their companion's time is slipping away.

Our recent VCA in Albany closed and moved our records to this location. We've been here twice and…read moreboth times the staff and doctors were very friendly and open to any questions we had. Also, the crew was very friendly to our dogs and made them feel more relaxed. They are busy, so sometimes appointments are pretty far out. If they give you the option, they can place you on a waiting list and if anyone cancels you get a text for that available appointment. Compared to our original VCA, they have extended hours which is very helpful. Thank you all for your friendliness and compassion!

Great initial visit. Was able to ask questions to ensure my guy stays healthy for a long time. Very…read morecaring and adaptive to the animal (my pup has a lot of energy) ensuring the animal is comfortable and well treated. I wish my doctor's office exhibited the level of care they provided. Front desk could be better. In my multiple experiences with them, it's felt more like checking boxes than providing customer service (over phone and in office). Won't get into the nitty gritty (because all other staff was great) but I was able to notice differential service between me and other owners. Everyone should be treated with equal respect and care, would not want this to be mistaken as bias. My pup had such a good time, I dont think he will associate the vet with something to be scared of. Considering my pups story, this speaks volumes of the dedicated staff and the environment they cultivated

Thank you, Dr Gill! She saved Nick's life after he ate a rag! PICA is challenging and so hard but…read moreI'm so grateful to have a wonderful vet!

I've been taking my two huskies here for over 5 years. The staff always answer any questions,…read morefollow up after appointments to check in on the dogs, and have kept them healthy.

our sweet kitty, Miss Nuzzie was warmly received by her new veterinarian. We were impressed with…read morehis attentiveness and kindness to her. He was very succinct and calm with his interpretation of her situation and to a teeny bit of weight to her. She had her updated immunizations and we decided on the basic . The staff is cordial and his wife and he are most interesting to chat with a bit after our visit. I would highly recommend this . It is a clean and inviting space. Thank you, Anne

I have been coming here for years with different dogs. No exaggeration at all when I say that Dr…read more Yang and his wife Alicia are 2 of the best human beings I have ever met. They not only work tirelessly but they are honest and kind. I have learned the hard way in life to not trust people or take them at their word. I have been overcharged and misled too many times. You can trust Dr Yang's advice 100%. He keeps it real but not pushy. Ask his honest opinion and he will give it in a kind way. He has the courage to tell you when it is time to let go and end your best friend's suffering. My only complaint is that the word is out on these lovely people. They are BUSY. Be patient. They are just so incredible. Well worth your patience for your pets care.

We've been coming to this veterinary office ever since our dog had her very first shots and when we…read morelived in Alameda. We've been so happy with the care from the beginning. The staff is always friendly, attentive, and they listen to any concerns we have. Communication is excellent and they respond to emails and phone calls/voicemails within 24 hours, which gives us so much peace of mind as pet parents. My husband and I recently added a second dog to our family, and although we moved a litter further, we still make the trip all the way from Pittsburg just to come here because the care and service are worth it. We couldn't recommend this office more and we are looking forward to continuing to get our dogs taken care of here!

We have trusted Claremont Vet Clinic for over a decade. They have always been consistent and…read morereliable. They are easy to contact, quick to respond and easy to communicate with. Our most recent experiences have been with Dr. Kapoor. He's been great with our dog and our newly adopted cat. The care here is great and the prices and billing are always reasonable. We have happy healthy pets thanks to the Claremont Vet team !