I am writing to formally express my extreme disappointment regarding the service provided during my daughter's Quinceañera on 1/31/26 While we were excited to host our event at your hall, the lack of professionalism and poor execution significantly impacted our celebration.
Specifically, I would like to address the following issues:
* Understaffing & Service Delays: With 200 guests, having only three staff members to cook, serve, and clean was unacceptable. Although our contract stated food service would begin at 5:00 PM, my guests were not served until 6:00 PM, and many reported the food was cold.
* Staff Conduct: When our coordinator and I approached the kitchen to request that tables be cleared or to check on the food, we were met with hostility and yelled at by your staff. This continued during our follow-up meeting two days later, where a staff member was permitted to yell at us in your presence while you took no accountability for the staffing shortages.
* Bar Mismanagement: We paid for a second bartender who was stationed at a separate bar that guests were not informed of. Furthermore, despite us providing the alcohol the night before, my husband was told specific beers were unavailable. We find the discrepancy in the remaining inventory highly suspicious, as the lack of cleared tables indicated that the volume of beer claimed to be served did not match the reality of the room.
* Technical Issues: The screens provided for the photo montage distorted high-quality images, and the "sparkling lights" for the dance were poorly timed, being lit while the house lights were still on, ruining the intended effect.
While I would like to commend the front bartender for their excellent service, the overall experience was far below the standard we expected for the significant amount of money paid. We feel the management failed to deliver on basic professional requirements. read more
