I Always go to Pomps ! The guys are the most friendly , Helpful guys in town . You will not find a…read morebetter price . I send all my friends there and always hear awesome things from them as well ,

Always excellent service and the nicest group of guys! Highly recommend. We'll stay loyal to this…read morelocation.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

Had an oil change there today with there advertised Castrol full synthetic when I was driving away…read moreI looked at the sticker that shows at what mileage I should change oil again and it was 8000 miles less than what my odometer was reading at the time I just had the oil change

Stay away from this place. Deceitful practices here. We were told to move to let another car if…read morefirst. They said first come first served. Fine, understood. But when it came for our turn they took the car that was behind us first. When we went to find out what was going on they said this person needed there tires checked and fluids done. So, we were suppose to be next. We said what happened to first come first served and they had no answer. Also the other bay had a vehicle in it for over 25 minutes with no work being done on it. Tied up this bay so only one bay open for service. Bad practices. Stay away.

can't say I've ever been pleased with their service. they pencil wip the work orders and say they…read moreactually do the checks you pay for. you want quality, Walmart has never been it!!

This place is the worst. Service is terribly slow and since they have no appointments, you never…read moreknow how long you'll have to wait. Most of the employees I've encountered in the auto care area seem like they hate their job and don't care about the customer experience. I would highly recommend visiting one of the many local auto/tire shops in town that specialize in their field and have far superior customer service.

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

March 14, 2023. I took my SUV here for service. The front tires were making a noise at it moved…read morealong. They told me it could be a wheel bearing. After a half hour, I was told that I needed upper and lower ball joints and four new tires and an alignment. I needed the service done as we were driving to Florida 3 days later. The bill was a staggering $2k. We made it to Florida and back only to have the same noise return. I took it in and they told me it sounded like a wheel bearing. The original paperwork said check wheel bearings. I was given an estimate for another $270 to fix. I spoke with the manager, who said he could give the wheel bearing at cost, but I said it should be free as they missed the issue the first time and that $2k worth of service should have covered it. He said no. I'm not giving my money to someone who doesn't fix the problem the first time.

Been going to Austin's for years. Honest straightforward mechanic. Won't do anything that's no…read moreactually needed. Always gets me in quickly when needed. Fairly priced.

had my car in at austins did very good job at great priceread more