Chose this Valvoline for an oil change bc I had gotten a Groupon. It saved me around $30 with it…read more I was going to go to the location at the outlet mall but it was about a 45 min wait. This one was 6 min away and no wait. All three who tended to my car were great. Very helpful and welcoming. Not salesy and pushy either. They let me know everything they changed and did and also showed me the filter. It was very easy and non stressful getting my oil change here. I'm very happy I went with them.

Just stopped by because my car notified me I needed to add oil. I have an oil package with my…read moredealership but stopped to ask if I could buy oil by the quart. They took me right in and were extremely helpful and showed me everything they were doing. Allowed me to buy 2 quarts. I would return in the future when I need oil changes.

They responded quickly which was great and appreciated…read more I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response!

I wouldn't necessarily call their reply helpful wanting to charge $115 to tell me I have a hole in…read moremy radiator that I can already see? My eyeballs work just fine I can see what's wrong with it the price doesn't make sense to pay just for a diagnosis of something I already know.

I'm new to the neighborhood, and asked around for a good car wash. I live where oak trees drop…read moretons of leaves and debris. My beautiful champaign colored GMC was a MESS. Ryan (bless him for helping out the newbie,) guided me thru the process. The wash was super thorough, leaving my golden beauty shining. Also, it included free use of strong vacs for both sides of the car, lots of clean cloths and window cleaner, and a bin for used cloths. The place is pristine. The staff is friendly and good natured. And I am one VERY happy customer. THANK YOU

New name BUT no extra cloths to do your inside windows? What is the go with that??? All the other…read morelocal places give you that and the one down the street even drys you car for you too. Lift your game ppl

Staff was professional, friendly, knowledgeable of my cars needs and the service was quick.read more

Didn't post any pics. As the place still looks that way. Came in for an oil change. Very friendly…read moreand helpful. Was in and out in 10 minutes. I have an oil leak that I wanted them to check out as well. Price was high at $96 for full synthetic but no one else's seems to service Fiats in this area. Dont want to waste 2 hours in a dealer. Too get you filter first and bring it along. Very friendly and helpful.

We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

I am repeat customer at this firestone. The staff are always friendly. They always help me out with…read morefilling up the air in my tires, even without having an appointment. This has helped me have peace of mind as I have had quite a few tire issues. I am thankful that I know I can stop in as needed!

--Shout Out-- Shout out to Josh for managing the place and…read moregreat customer service. Also a shout out to the technician that got me back on the road for the long drive back home. --Location/Parking-- Located corner edge of a row of shopping center off of I-275 and 75 on the west side of the freeway across from the Miller Ale House and next to a Burger King. --Ambience-- Aesthetic for Firestone tire is similar to every tire shop across the country. You go in and there are shopping options on the type of tire you are looking for. --Service/Staff-- Josh and the technician went above and beyond in getting me back on the road. --Products-- Technicians are good at their job --Capacity-- Wait area is kind of spacious with 5 seats and TV playing football on the weekend. --Overall-- If you are a local or in the area. This is an honest shop that will work on your car. My only disappointment was trying to get the part on a Sunday in a timely manner. I don't blame, it's more of their vendor they work with.

Wow. We bought a Groupon to use and when I presented it, I learned that the Groupon is location…read morespecific and I had a Groupon for a different location. I really appreciated the manager's patience as I bought another Groupon while he waited as well as guided me how to find the right location. He was so very helpful. We needed our tires rotated and he pointed out the military discount after seeing my husband's Navy hat. He also made us aware of a loose hinge on our exhaust. There's nothing I appreciate more than great customer service. I will happily return to this location for the great service we got.

Tried to scare me into new rear brakes. Showed me a quote…read morewith someone else name on it.