We got our car an oil change, the tires rotated, a new battery, and a few other things…read more We have always noticed Christian Brothers, but never thought to go there. My husband wanted to try a new place. We are happy we did. The customer service is great. Very welcoming. No "Gen-Z Glare". The inside waiting area is nice and relaxing. I would not have had an issue waiting there while the car was getting maintenance. However, our car was going to take awhile. They offered to drive us home and pick us up. This turned out convenient because we were able to continue our day at home. Highly recommend.

Kristen and Kevin helped me. The lobby is immaculate. There is a coffee machine and snacks…read more Everything looks brand new. The exterior and grounds are clean and tidy. I recently had an alignment performed. I had serious concerns following the service. I have a Toyota 4Runner that just had new tires installed at Costco immediately prior to scheduling alignment service. There were 33,500 miles on the vehicle. The vehicle was in perfect condition. Prior to alignment, there were no signs or symptoms that indicated needing alignment. The reason I scheduled alignment was because Costco recommends alignment every 12.000 to 15,000 miles. I used the Costco program for a referral to Christian Brothers Automotive. Before the alignment, the vehicle had no steering wheel play, drove perfectly straight, and the steering was tight and responsive. After the alignment and before taking payment, Kevin showed me the attached measurements. He explained that a negative 2.9 caster measurement on the left and right indicated major problems that are expensive to repair: steering rack, tie rods, ball joints, and linkage. I asked Kevin how these very serious and expensive problems could suddenly appear on such a new vehicle. He provided no answer. This was a shock. I have had many services on a regular basis and no mechanical problems existed. There were no signs or symptoms indicating that my vehicle needed any repairs. Toyota has used Six Sigma principles for more than 35 years and is recognized for having one of the lowest errors per million of any automobile manufacturer. In my lifetime, I have not had a single costly or serious issue with a Toyota or Lexus. After alignment service, I experienced significant steering wheel play. The steering was alarmingly loose. I could move the wheel left to right a great distance without an immediate response from the vehicle. The vehicle pulled strongly toward the center of the road. A second of inattention or glance away from the road could result in a cataclysmic head on collision resulting and death to multiple drivers. These issues - loose steering and center drift - did not exist prior to service. A drift to the center line is extraordinarily unusual. A negative 2.9 front left and right measurement causes loose steering wheel play and the very unusual drift to the center line of the lane. This measurement could have alerted Christian Brothers that the alignment was not done correctly. Instead, I was led to believe I needed thousands of dollars of repairs. The caster measurement is normally a positive 2 to 6. A negative measurement is very unusual and indicates the alignment was not done correctly or there are the very serious and expensive repairs needed. Google says: 1 Negative caster of this magnitude can cause: 2 Excessive steering wheel play and looseness. 3 Reduced self-centering of the steering wheel. 4 Poor straight-line stability and drifting behavior. I called Christian Brothers immediately after leaving and Kristen gave approval to come back. I am thankful that I went through Costco because I was not sure what would happen. I asked Kristen about a fuse when I arrived. Kristen said it was $175 for diagnostics and explained that some vehicles need a $400 software to repair some issues. For example, a new Jeep had a drivers seat lumbar support stuck in the fully extended position. This could only be repaired with a $400 software update. Members of the fellowship appeared to come in for service, call the owner and chit chat with the owner in the lobby, get service at no cost and immediately leave. After the alignment, I was worried. I did not sleep the night before returning for the alignment measurement adjustment. Christian Brothrs completed a re-inspection of the alignment measurements. The caster angle measurements appear to have a positive range. The steering is once again tight and responsive and there appears to be no unusual center drift at the moment. My vehicle is back to normal and has tight steering responsiveness and no unusual drift. This was a stressful experience and emotionally exhausting. I missed work on 2 days to have the work done and repaired. After the alignment was repaired, the AC was blowing hot, even when turned off. My AC was ice cold before I went to Christian Brothers. Now, it blows lukewarm. I did consult Google about this issue and talks to a neighbor that worked in an auto dealership for 30 years doing maintenance and repairs on vehicles and has had his own business for the last 10 years. I have seen my auto mechanic neighbor consult Google when I have a question about something. I also see my welder neighbor, who has been a welder for 40 years, consult Google on some repairs that are not directly related to welding even though he has decades of experience with electric, plumbing and refurbishing and repairing boats and vehicles. Going to Christian Brothers was a terrifying nightmare.

They responded quickly which was great and appreciated…read more I wanted my shocks and struts to be replaced, and I independently purchased them because I wanted a warranty on my parts . However the response was that they don't install parts purchased from the customer . I had a follow up with a question which was why don't they install parts pre purchased - because I'd like to have a warranty on my parts . The response was "we don't provide warranty " , which I knew they wouldn't provide warranty on my parts since I pre purchased my part with its own warranty and they didn't answer if they do provide warranty on their own parts and labor . My main question was why don't they install pre purchased parts and I was hoping they gave me another option alternative option. It was a missed opportunity was they didn't give me another option for the service, such as offering me warranty on parts and labor if I used their service/business . Maybe even educating me as a future client as to the why their business doesn't do that . Overall the response was quick but my question wasn't answered . They do offer the service but didn't really offer anything after I said I had pre purchased a part . Thanks anyways for the quick response!

I wouldn't necessarily call their reply helpful wanting to charge $115 to tell me I have a hole in…read moremy radiator that I can already see? My eyeballs work just fine I can see what's wrong with it the price doesn't make sense to pay just for a diagnosis of something I already know.

I rarely give out five star reviews for anything, anywhere. But after many years of working with…read morethe folks at Quality Care, I can say they've earned it. What's as impressive as what they DO, is what they DON'T DO. Example: Push button start was becoming slower and slower, worrying me that I'd be stranded somewhere someday soon. Took it back to ____-Mart, where I bought the battery, and was assured that it was fine. Took it to QCA, explained the situation, expecting that it might be a dying starter or alternator. After checking everything out, they informed me it was a bad battery cell after all. Lousy mechanics could've easily tried to sell me a new alternator or starter. Great ones don't. I've had similar experiences with them over the years, so this was not a one-time deal. Just know that you'll probably need an appointment: honest, competent shops like this are in high demand.

Used to be good business until they diagnosed my problem as a bad starter motor. Two starters…read morelater, a large bill, and without my F-150 for a week, they found a bad relay was the problem. Justin never offered any compensation for the $600 parts/labor charges. I WILL NOT REFER or USE QUALITY CARE AUTOMOTIVE again.

I hired him for a pre purchase inspection. His quote was a bit higher than others but from the…read morefirst time we spoke I could tell that I would be paying for quality and convenience. I found him to be very professional and thorough. He is very honest and knows what he is doing. I was so confident in his work that after the purchase I drove the vehicle from Tampa to Raleigh without issue. I was originally going to have it transported. So in the end, he saved me money!

Long story short our AC Compressor stop working so no cold air blowing. Over the past few weeks…read morewe've been comparing prices with commercial and mobile mechanics. To cut down on cost we ordered the parts and was willing to pay for labor cost. The prices we got, some was saying "stick em up " others were reasonable. But as time flew by the tone of each mechanic were either silent or up there prices on us. Moving to yesterday I reached out to 5 more mechanics from Google read the reviews and dialed (also text) nothing responses. Something told me let's try yelp especially since I'm an elite helper why not. We came across Mike, within minutes we got a reply and an amazing price. He came same day took out the old Compressor and installed the new one. The work was very professional and very honest person. He is definitely knowledgeable of what he is doing and what is needed. He gained a new customer and we're scheduling our next thing needed for our vehicle. He is what the world is missing an honest mechanic that is for the people not robbing the people. Kudos Mike's mobile Mechanics.

Superb service, reasonable pricing and knowledgeable, professional staff. Never again do I go to…read moreWesley Chapel Lexus.

Even though I had to wait two weeks for an appointment that means they are busy. Scheduled an early…read moremorning oil change and they took me right in when the doors opened and squared me away. With the courtesy check discovered that I needed a new belt and they took of that also. Greta shop and the team is very relatable and take care of your vehicle like it's theirs.

I had a very concerning experience here and would not recommend this shop based on how my situation…read morewas handled. I originally brought my vehicle in for a diagnostic/coolant issue. The shop sent an approval/deny request by text for additional work, and I did not approve it through that system. I also only asked questions about pricing over the phone. I called because they wanted to charge me almost $500 for a part and around 200 for labor. The OEM part goes for no more than $130. On the phone call I did not clearly authorize the repair. Despite that, I was told the work had been done. When I questioned it, I was told I had given verbal approval, which I disputed. I was not willing to pay 700 plus dollars for this repair when I knew It was not worth that. I told them to go ahead and remove the part they replaced and give me back the original piece. This ended in a heated conversation over the phone. When I went to pick my car up, I asked questions about what was done and tried to get clarification, I felt like my concerns were brushed off, and I was not allowed to speak with the technician who worked on my vehicle. They refused all communication and I was asked to leave. After leaving, I noticed serious issues related to the coolant system. My coolant reservoir was completely empty, my heat would only work while driving and not at idle, my coolant temperature reached 258°F while driving, and I found what appeared to be a loose hose/coolant residue and a damaged or broken-looking cap/part near the reservoir area. I am including photos of what I found. Regardless of the disagreement about authorization, my biggest concern is that my vehicle did not appear to be returned to me in a safe or properly completed condition. I paid for the diagnostic, but I left feeling extremely uncomfortable with the lack of communication, the lack of clear answers, and the condition of the vehicle afterward. I would strongly recommend getting everything in writing, asking for detailed documentation, and carefully checking your vehicle before leaving this shop. Or avoid this place at all cost!!!!!

The staff kept me updated throughout the process of my brake change…read more I was informed of the price ahead of time and was not hit with any unforeseen changes during repair.

Amazing mechanic! Super fast, HONEST, great quality work and very reasonable pricing. I had an…read moreongoing issue with my Camaro that after spending almost 2 weeks at the dealer- zap auto was able to order the part- install and get the work done in 2 days. Dealership also quoted me that i needed a new harness along with the part he replaced - after further inspection from Zap he saw it was just not plugged in properly and saved me a ton of money! I've never known a mechanic that honest (the dealership surely wasn't) - he could have easily replaced the part and charged me for it but he was honest and for that he will forever get my business. I really appreciate how fast and honest he was! It's a blessing to have a great mechanic, hands down will recommend him to everyone we know!

My first time visiting Zap Auto Care in Wesley Chapel Florida. I went for a routine oil change and…read morewas extremely impressed with the care I received. Josh was very transparent about pricing and his communications was excellent. In my opinion, Josh is a fantastic mechanic - honest, knowledgeable, and very personable. He got my car in promptly and at a very fair price for a oil change. He was quick and efficient. Most important to me, he didn't try to sell me anything I didn't need. I plan to be a returning customer. Highly recommend!!!

Been in the car business for 60 years in Tampa this is one of the most expensive shop I've been to,…read moreI would say if you could go to the franchise dealer

I rarely post reviews but felt the need to post on this company. I own a Mercedes and any time I…read moreneed to have work done it is overpriced and time consuming. After being recommended to V W Moters, I had my car towed to this company because it wouldn't start. The owner quickly troubleshooted and fixed my car within the same day. I required 2 new batteries and when I picked it up later that day, it started back up with no issues. The prices were also fair and reasonable compared to what a Mercedes dealership would have charged me. Fast forward a few weeks and I noticed my brakes were going bad and called last minute on a Friday for an estimate. Although closing within the hour he asked me to bring the car by for an accurate estimate. Turns out my brakes were so bad that they were metal on metal and he didn't feel comfortable with me driving off with my car in this condition. Since I have no other form of transportation I was offered a vehicle to drive if he could not get the parts in and car fixed by the following day when they close at noon so that I could get to work on Monday. Very grateful for this kind gesture but I declined since I live close by. My car was ready by 10 am the next day and again, the price was fair and much cheaper than the dealership. I highly recommend this family owned business. Everyone there is super nice and professional. The prices are fair. The work is reliable. I will continue to bring my vehicle here in the future for any car related issues as well as referring my friends who are looking for a trustworthy mechanic.

My son had a flat tire which was damaged enough we just had to get a new one. Pep Boys got us in…read moreimmediately, put the new tire on the wheel, and we were out in about 15-20 minutes. Reasonably priced. The front desk clerk was so friendly. We had a good laugh while we were there! We'd definitely come back to this location again.

Pasco and Wesley Chapel resident Friendly the people work…read morethere scammers the Spanish guy Jose and another heavy guy the company sold to a corporation now it's all of our profit. I don't care about the customer or Tires is like $1100. Don't even care about doing the alignment right for the car. They refused to give you paperwork. The Mechanic have no clue what he's doing. They just do the easiest thing changing tire tires.

Great service and pricing. Matt is your guy. Polite , honest and professional. He replaced a bad…read morecoolant pipe for me on my 2015 F150 Platinum

Woke up today with a dead battery on my Jeep Grand Cherokee. Jeep could not get me in for almost 2…read moreweeks and my stop at Autozone was not ideal as they really had no clue. Remembered Meredith and called to see if they could help. They were able to get me in and out with a brand new battery within 40 minutes. Amazing service, wonderful staff and definitely a life saver heading into the weekend! I will be transferring all of my business to Meredith from now on!