Bought four tires for my 2019 Landcruiser.First time there and they got me in at my appointment…read moretime. Did the job on time and gave me updates as they did the job.great crew from start to finish.I am buying four tires for my other Toyota in a week.Great price no hassles.

Nick G was great as usual. Always professional and on top of my requests. I am a long time customer…read moreand can't speak highly enough about the crew at Sullivan Tire.

Girlfriend and I were going for a long ride and she wanted to get her oil changed. Although these…read morefacilities were quick and easy before, something has changed. After waiting close to an hour we were given the sales pitch at the end with reccomendations for services. Be prepared next time you want a "quick" oil change. It was on Labor Day and they were open. Never anticipated it taking sooo long. Was $118.99 for full synthetic.

Most of the time I go the service is pretty good, usually takes around a half hour. However the…read morelast time I went, my oil filter was not properly tightened, and it was leaking oil all over my driveway. The thing was barely hanging on by a thread. Lesson learned to check after every change now.

Great service. Very quick oil change and free car wash. I don't live in the area, but I would use…read morethem again if I did. The gentleman at the counter was very professional and didn't try to sell me on 10,000 different services.

I've been coming here since I got my license (a long time), I've never had any issues to speak of…read more Today I was in desperate need of an oil change, went as fast as I could after work and arrived BEFORE they closed, with the open sign still outside and garage doors open. I walk in and asked for an oil change and was told they close in 5 minutes so, no. Not even a polite refusal. The lady working the front desk was rude, unimpressive and she just lost my business for them for the rest of my days. I realize they won't care, and I never write negative reviews, but her attitude and lack of caring was too much for me. Good luck running a business treating incredibly loyal customers that way.

Had a great fast experience. In and out in about 20 minutes…read more The service was polite and professional.

Telling everyone about the experience here because not only was it efficient (like under 15 min)…read morebut also the whole team was very kind and professional. Highly recommend!!

I have been getting car care for on my cars for many years with great satisfaction. But for the…read morelast Honda Civic Hybrid I decided to get the service at the Honda dealer. But now we bought an used 2016 Mazda CX5 I went back to Firestone. When I called to ask questions on what needs to be done and cost I was greeted by a very pleasant and knowledgeable Nic. He explained all my required maintenance items and prices included special promotions. This ended up being a big saving over a local Mazda dealer. This morning when I brought the car I was greeted by another friendly staff Mike. The car was all done sooner than I expected. I knew the job was well done by Ed, my long time favorite mechanic. I should mention that the Life Time Alignment is absolutely the best deal that Firestone offers that no other car care centers can match. I had all my cars in the past had this feature. Highly recommend it! Very pleasant visit to the Leominster Firestone today!

Once again, Firestone made it possible! Discounts and…read moreavailability on point! Thank you, Melvin, James, and Paul for making it happen! #Firestone

From the phone call to completing my repair, Mark's customer service was superb! I was traveling…read morefrom NH to south of Boston, needed a brake repair. AAA delivered the vehicle, it was on the lift before I arrived and problem discovered. Given part quote, told it would be done in an hour after part delivered. It was! The whole experience was excellent, down to final charges! And, the waiting area clean and pleasant. Thank you, Mark, for the great service! B Fitzgerald, NH

Brought my 2019 Mini Cooper Countryman for an oil change on 7/18/25. The next morning, I found a…read morelarge oil puddle in my garage. Mini Service inspection revealed the technician installed the WRONG drain plug from a different vehicle with NO gasket, damaging my oil pan threads. Now requires complete oil pan replacement My vehicle never had leaks before this service. This negligence has cost me thousands in repairs, towing, and lost vehicle use. Avoid this location - their careless work can destroy your vehicle.

Had my gasket done major had it retake the engine apart 3 and 1/2 hours later car got fixed…read moreeverything's stuck car is driving good they are the best. Part got there in 30 minutes never saw anything so quick in my life I was in trouble they had me come right over right that day that hour got that part got me and fix my car I'll never go anywhere else Brandon is the best

they broke my f* car owner doesn't own up to it , did…read morehorrible job , waste of a shop . should've gone to Walmart shop instead

Great 15 minute oil change - whole staff was friendly and efficient! Shout out to Melanie and…read moreRaphael for the services provided

We use Jiffy Lube for oil changes and top-offs for our corporate fleet. Their Fitchburg location…read moregets most of our business. Fast, thorough, professional and friendly. Air conditioned waiting room and a public bathroom. Highly recommended! A++

Sometimes other places beat their prices and I've heard some pretty disappointing things about this…read moreplace but after my Monro card was turned into a Firestone card, I kept it for emergency repairs and I've had pretty good service. This time, I needed to get a battery replaced in one of my cars so I called and spoke with Nick, pretty late on a Sunday, who was able to get us a better deal than Auto Zone who we later realized couldn't do it anyway and was able to get the car in and out before close. I like when companies recognize I work hard for my money and going the extra mile makes a difference for families.

Find a tire place that actually knows tires. I have bought tires where for over ten years. All the…read moretires are under warranty. Two of them are worn very oddly and they say they're fine. Went on 11/14 and had front tire replaced. Had to replace toe rods. Did that and brought it back on 12/6 for an alignment. ( We have a lifetime alignment plan for this car). 4/17 I had to replace a rear and sensor and noticed the tires looked bad. Scheduled an appt and they say they are fine. 7/21 a rear tire got a nail and had to be plugged. Brought them to another tire shop and they said they couldn't plug it because the tread is too low. So we brought it to Firestone and they plugged it and when I asked if the tires were ok Nate said they definitely are and he went and asked the tech and he confirmed they are good. So I attached pics of the two rear tires. One is almost down to the steel belts. What's the point of a warranty plan if they won't honor it? Last time I was in there the customer service person helping told the person in front of us to go to the Leominster store because the mechanics at his Fitchburg store weren't as good as Leominster for the issue with his car. Couldn't believe what he was saying around customers. Tires are Definitely a safety hazard!! Try to get a regional manager to call us back to look for some help and no luck. Customer service isn't what it used to be!! Lee you say reach out. I have twice and haven't received a response from them. Not surprised everyone likes to say the right thing but they never do it.