I dread. DREAD! going to the oil change... and will dread NO MORE thanks to Valvoline! I'm a young,…read morefeminine person who doesn't know annnnyyything about cars, PLUS my car is very girly, I am always worried I'm going to get taken advantage of (and I HAVE lol). Daniel and Dakota were nothing but professional, efficient and kind! I have never felt talked to at my level at an oil change at their ~ competitor ~ like I have at this one. I will seriously never go another place!! And that first visit mail coupon was life changing. Thank you, Daniel and Dakota!!!!!

Poor customer service, also asked for my receipt said the printer was down and they emailed me but…read morenever received it. Just seemed bothered by a customer.

Brought my Acura here because my brakes started grinding. Incredible service. Friendly people. Fair…read morepricing. They were packed but were able to squeeze me in. Car was done next day. Will be coming here for everything moving forward.

Great customer service with respect for myself and my car!!! Did needed work and a complete visual…read moreand written report of repairs done and any possible future issues. my opinion, 5 STARS.....

Very nice employees great service and very quick price was very reasonable and fair. Best place in…read moreParma!

I got an oil change here because my car was almost 100 miles over due. So I go here not my normal…read moreplace but I thought I'd give them a try. Oil change manger was nice, older gentleman missing a tooth was doing my oil change. He drops the dip stick in the hood, instead of trying to find or telling someone he went to work on the next car. Once the younger gentleman came to my car he asked where was my dip stick then he says it fell inside. So he goes under the car start unscrewing the plastic under the body. He couldn't get it, now he's unscrewing the plastic from under the hood. He's under the hood moving and pulling trying to get the dip stick. All on a nut shell my car making a noise now that it wasn't before and I left messages with no call back. Today is Wednesday, I call and talk to a guy by the name of John, very rude guy I can't and I won't drop my car off there because I work 12 hr shifts mon-fri. He said it nothing they can do unless I drop it off and if it was even caused by them‍‍‍ Yes it's definitely something y'all can do pay for my diagnostic test and we can take it from there. Beware use caution with this place The oil change manager was cool but John was very rude and nonchalant.

Great shop run by a stand up guy who will stay open late to help you out. Price location and…read moreservice all very satisfactory

I called a few days ago because I had purchased a Groupon. I'm assuming it was the owner I talked…read moreto, he was extremely friendly and told me I could come in the morning on Thursday, no appt was necessary. So I went this morning and he was on his way out to an appt. He ran outside and asked if I could come back in an hour as he needed to get to this appt. I said sure and left. He was very apologetic but I get it, life happens and we all have things that pop up. I went back around 12:45 and waited a bit as there was another customer in the bay ahead of me. As soon as the other car was complete I was waived into the bay. I showed him the Groupon and I accidentally purchased the incorrect Groupon for my vehicle (I have a Jetta) oops so he told me he would honor that one and had me pull up Groupon to see what the cost would be if I had purchased the correct one. He just charged me the difference for the one I had purchased and the cost of the one I should've purchased. I know for next time. It's a small business with two bays. I think it's just him and one other employee. He's very nice and I like to support small family businesses. I was in and out pretty quick too. He told me my tires pressure was really low. Explains why my sensor came on. Yes I'm one of those women! Anyway I recommend J's oil change.

I was driving from VA to Chicago. In the middle of the drive my ABS light and traction stabilizer…read morelights came on. I was looking along my route for place that would be open since it was 5:45 p.m. This place stated they were open until 7:00 p.m. I called ahead of time and said they would be able to look at it. I got in around 6:30 p.m. It was not a sensor issue and my front wheel bearings were bare. They gave me an estimate and I asked if they could finish it tonight. They said they would and immediately called to get a part. They first called one business and told them to deliver it tonight and they would not deliver the part. They called another place right away and got the part delivered. Can't ask for better custom service. They fixed it in about 25 mins and was able to get back on the road and get home.

This Mr. Tire location damaged my car. When I picked up my car, I noticed damage on my driver-side…read moredoor handle. It wasn't there when I dropped the car off. I went back inside to ask about it, and they told me it couldn't have possibly happened while they had the car. My door handle had two decently sized chunks scraped off and paint missing. It looked like it had hit something in the auto bay when the door was opened. Mistakes happen, I get it. It honestly would've been fine if they had just been honest and said they had an accident and helped fix it. It bothered me how quickly I was dismissed, and now I have to pay out of pocket to have this fixed. It makes me wonder what else they tell customers to avoid accountability. I would recommend another shop nearby if it is convenient.

So I needed a quick oil change. And what better place to go than a place with the same name. The…read morestaff was very friendly. They appeared to know how to do their job properly. My car didn't blow up as I left. So let's assume they did their job right. The reason for only four stars was primarily based on the look of the location. I fully understand this place is an oil change location. But that doesn't mean you need to have a dirty looking place. Things can be clean in a shop environment. Other than that. Everything went well.

My wife had her 2010 dodge grand caravan 3.8 done at this location. Shortly afterwards. There was…read moreoil in the driveway. Leaking really bad. Come to find out the oil filter was loose. And her oil pan drain plug was replace with a different oil drain plug that had a metal washer instead of a rubber washer. I found out by doing her oil change myself. WOULD NOT RECOMMEND THIS BUSINESS.

Excellent Service! I…read morerecently had a wheel alignment done at Firestone, and I had a great experience from start to finish. Josh at customer service was outstanding--friendly, professional, knowledgeable, and very attentive to my questions and concerns. The service team was efficient and completed the maintenance in a timely manner without compromising quality. It's refreshing to find a shop that values both excellent customer service and dependable workmanship. I truly appreciate the professionalism and efficiency of the entire team. I highly recommend this Firestone location to anyone looking for reliable automotive service. Thank you, Josh and the Firestone team, for making the experience smooth and stress-free! A satisfied customer

Rick, service manager, is a true gentleman. Thank you Rick and Justin for taking care of my needs…read moreat the last hour before you close on a cold Cleveland icy night. Karma will reward!

Nice, fast, and easy !!!…read more Everyone wants to quick oil change it always an inconvenience I know. I was expecting to walk in have someone try and sell me everything. Not here. You stay in your car, drive in, check checks, fluid top off, tire check, immediately start changing oil, checking filters, quick recommendations all while in the car ! Will definitely recommend, pro tip: get a Groupon and get 20% off.

STAY AWAY! we waited over an hour in line (which I understand its a Saturday) for them to to tell…read moreus " we cant do your oil change we dont have the right part." 1. Why didnt you have an employee let us know while we waited in line? 2. We have gotten our oil change done here before and have had issues where they were mid way into our oil change and " didnt have the right filter." 3. The employees were rude about the situation and didnt seem to think it was a "big deal" that we wasted an 1.5 of our time at this point. These quick oil change places suck but this place is the worst of them all.