terrible management service. they have done absolutely nothing for our buildings besides raise our monthly costs. their maintenance person they hired "missed" a 40,000 dollar water leak but they have plenty of money to hire a lawyer to come scare people to vote for a special assessment. if anyone sees this and they plan on moving into a building that this company manages, RUN! Run and do not look back your pocket book and nerves will thank you. read more

I moved out of my South Loop condo on October 13, 2022. It is February 2024 as I write this, and I still get calls, patched to my cell phone, from people trying to get buzzed into the building. Apparently, 16 months after I escaped the building in a mad dash to avoid getting hammered with a five figure roof and service elevator repair special assessment that had been rumored to be on the way for many months, my name and number are still in the intercom register and I can freely let people into the building's lobby, where all the tenants' UPS/FedEx/Amazon deliveries are just haphazardly strewn about in the mail room. The mail room has camera surveillance, but given the number of people in that building who used to complain about stolen packages, they either don't work or (more likely) the maintenance guy is too busy looking at his phone in the basement to ever check. Life hasn't been perfect since I left that building, and house ownership has its own challenges, but I will never miss being at the mercy of an association management company whose inattention to details like these is perhaps the only thing that stacks higher than the number of dollar bills needed to fix that neglected roof and elevator. I spent 3 months at war with a renter neighbor who destroyed property and played deafenly loud house music every night from 1-4 a.m. Did it matter to TMS? No, not until they learned that the people who owned the unit hadn't disclosed the presence of the renter and she could collect a $500 fine for that. (I only know about this because the entire building was accidentally copied on the email where they demanded the fine be paid.) The third floor had a massive, I mean massive, pantry moth problem that persisted across years of complaints. I finally just resorted to putting a trap outside my unit door, which was extremely off-putting to come home to but caught hundreds of them (literally hundreds!) every few weeks until I had to replace the trap and catch hundreds more. I sent photos and asked what in the world the maintenance guy was doing instead of cleaning the place, and I didn't even get a response until I let slip that a large block of unit owners were considering a bulk sale of their units and things like this were creating issues with saleability, and TMS wanted in on the gossip. The bugs were still all over the hallway walls as I moved out. I wonder, if like my phone number, they're still there today. If I had no scruples I could just buzz myself in and find out! These issues were legion during the decade-plus I lived in the building and they "managed" it. All the while, our monthly association fees continually trended upward -- I was paying roughly $220 when I moved in in 2005 and roughly $650 when I moved out -- and all the while, despite worsening service and lazy moves like dumping packages in the mail room instead of having them delivered to units like they used to be, the building's financial reserves were always hanging by a thread anyway. Prayers up to those holding the hot potato when that special assessment comes/came due. Unless you were part of the block of people who voted against selling the whole building, in which case pass me a mug of your tears and watch me drink it. I'd left a scathing review of TMS back in 2013, following the neighbor incident and a subsequent water leakage problem, among other details I've mercifully paved over in my memory, but I decided to delete it just in case TMS punishes tenants with even worse service in exchange for speaking freely. In between posting and deletion, I received a message from someone who wanted some more details because their building was considering TMS for its management. I didn't see that message until years later and I'm sorry I missed it. This, following yet another reminder that countless people across the Chicagoland area can still waltz into a building they no longer live in via the intercom system -- and probably could while I was living there, complaining as part of the choir about packages going missing -- is my make-good on that. I'm free of that building and free of Tairre Management, and if your building is contemplating bringing them in, I urge you to choose freedom as well. read more

If I could leave zero stars I would. Please know that I'm not an avid Yelp user but this issue was so frustrating that I had to come here. My partner and I have been living in a building managed by Tairre Management for just 3 months and unfortunately have been struggling to eradicate the smell of CAT FECES AND URINE IN OUR UNIT. Not only does the smell come from a neighbor who refuses to cooperate with building codes, rules, etc., but the smell has become so intense over the past year it has spread throughout the entirety of our floor. Other neighbors have complained tirelessly to management and so have I. Just when it seems like our complaints are being heard and action is being taken, nothing happens. Overall, we are still living here and struggling to fix this issue but the lack of urgency, reliability, and support from Tairre Management has been astonishing. Maybe this review will keep the ball rolling on the resolution of this issue, but probably not. read more

Horrible. Do not waste your money. No Management company is perfect but this one is on the bottom of the barrel. Unresponsive, uncaring, from DAY ONE!!! Said in her introduction letter to our Association " I will treat your home like if it was my home". What a joke. After a tortuous year and a half. Why did we stick it out for so long? One of our board members brought her to this building because she did such a great job managing other buildings where she owned other units. Kept defending her in every turn. Until Tairre Management was let go. That Board member was also removed as she herself kept violating rules and wasn't being dealt with as her friend Tairre was not doing her job on this either. Good riddance! read more

Best ever management company manager goes above and beyond to help everyone in the building

I just ordered a delivery and the delivery person could not find my name on the building's register. After explaining that it had to be there, I went down to get the delivery and found that my name had been deleted from the listing. I want to congratulate Taire management on the outstanding management they provide. We will see how long it takes Taire to correct this. Another example of the service Taire provides. I can't help but wonder if this is some type of retribution for my last review. read more

Just terrible. They continue to allow a neighbor to slam his door, often in a drunken frenzy all night. several nights a week. There is no screening of new tenants. Repair projects are poorly mismanaged and drag on for months. Why would I care about repair projects? There's a portable toilet outside my window and, because this management company picks such great vendors, they decide to clean, empty and replace units at 4:00 a.m. So I can't get any sleep at night and, because this facade project has become a lifetime affair, I can't get any sleep in the morning either. The guy who comes and services my unit says it's located in a bad place - I ask him, "Why he doesn't move it?". He literally scratches his head and mumbles, "Your management company wants it that way." C'est la vie. I've e-mailed incessantly about a drunk on this floor constantly slamming his door at night. Nothing was done about it. Tairre Sutton even seemed incredulous, "You mean A. I can't believe it!" Hmm, just because he has a string of titles and does some philanthropy, doesn't mean he's a great guy. Perhaps it's this sort of naivete that's destroying the U.S. Fortunately, it resolved itself when the man in question finally found his first job at 38 years old. Recently, as I passed him in the hall of my building, he turned to his girlfriend and said, "I can't believe he told Tairre I was a drunk." The girlfriend retorted, "You WERE drinking a lot last summer." Update: Is anyone going to curb the behavior of the maintenance guy? Do I need to start a blog with photographs detailing how often I see him in the lobby allegedly "maintaining" an area that's -what? - 15 by 30 feet? Why do I care? His presence would better serve the building if he were on duty between 11:00 p.m. and 3:00 a.m. He's a gossipy troublemaker and, quite frankly, the building could do with some better care. For example, I can't recall the number of times he's told me he received a gift from this or that tenant. He went on and on recently about an old North Face coat that he received as a coat (he must have told everyone about this - I personally saw him tell at least two tenants, as well as the UPS driver and a contractor). Yet, he doesn't appear to believe me about the noise on my floor and coveys a different picture to Tairre Sutton. When he was on my floor yesterday, he said to a neighbor about me, "He's quiet NOW. I never know when he's in or out. But I don't what he does when I', no here." Of course the neighbor quickly replied, "He's always quiet, M." It's absurd. Do I need to bribe him? Security cameras don't lie. X06 comes home at 1:00 a.m., X07 comes home at 2:00 a.m., and X08 comes home at 3:00 a.m. When the old elevator was still elevator was still operative, it would remain at the last floor where it discharged its most recent passenger. Lo and behold, after being awoken, I would push the call button and the door would immediately open. It means Tairre is not screening new tenants, but is quick to take the $500.00 move-in fee. That fee could used as a basic background check (unless she's dumb enough to think a credit check tells all, the drug dealer at my last place apparently had a superb credit rating!). read more

Can not say enough great things about TMS. Open communication; experts in their field; quick to respond to issues; exceedingly professional. If you need a condo management company, they are the ONLY ones who can really do the job! read more

I'd say the best way I can describe my experience renting from this company is that it is Tairre-ble. Tairre is more concerned with filling rooms than screening tenants and consistently ignores maintenance requests. You have to pester TMS inc. to get any response and g-d forbid if you get Tairre on the phone. Even the most basic request results in her shouting at you, like getting back the move-in fee she says is refundable upon moving out. read more

Excellent Management Company, gets problems solved quickly and follows up to make sure the problem is solved. Very hands on, professional and knowledgeable with their business. read more

I have nothing but good things to say about Tairre Management! They really care about the properties they manage, and are very quick to respond if there is a problem! That in not something you always get from a property manager. read more

Tairre Management Services manages one of the downtown buildings where we own a condo. From the entrepreneurial and adaptive way of handling issues to the professional standards upon with they insist, here's a property management company that really does things right. My interactions with them as a unit owner have been uniformly excellent. read more