My husband and I, along with our families, rented a white wedding tent with perimeter lighting, French side walls, tables, chairs, and table settings from this company for our August 2018 wedding. We also hired their sister company, King's catering for our event.
First, on the day the tent was set up, we were shocked by the quality of the products that we were left with. The tent was covered in muddy handprints, streaks of mud and wet grass. There were visible holes in the ceiling amongst patches too many to count. The side walls were wet, musty and dirty with the windows being repaired with tape. The perimeter lights were missing bulbs. In some places there were spans where three light bulbs in a row were missing and wires were sticking out. The lights were overlapping for over 40 feet where there was a space left of 4-6 inches between lights in comparison to the approximate 12 inches on a normal strand and at least 4 feet where bulbs were missing. There were no extension cords provided even though I was told that there would be. When we hooked up the lights there were also many bulbs that were not working. The dance floor was sticky, dirty, worn, scratched and heavily used. The chairs were filthy; mud was caked on the legs of many of them. Many were broken or nearly broken with screws missing or not attached. The poles to the tent were worn and missing paint with dirt, rusty chain and tire marks.
We don't believe we were picky customers though they made us feel that way. We could understand a few bulbs not working, even bulbs getting broken in transit, but to hang up strands of lights with completely missing bulbs and overlapping strands and leave it there like we are supposed to be okay with that is unacceptable. Setting up a tent with muddy hand prints grass and streaks of mud and not addressing it until we questioned it is unacceptable. Providing chairs that were covered in dirt and dust, that are broken and falling apart is unacceptable. All of these things together left us mortified and embarrassed at what our families and friends might think of the quality of products we "chose" for such an important day.
They advertise on their website special occasion tents, which is what we paid for, and lesser value tents that they describe as being clean and gently used. The tent we received was not even what they describe for a lesser value tent where special occasion quality tents are not needed.
Further, the response that we received from the owner, that these tents get dirty being taken down and put up is understandable but making us feel as though we are expecting something other than what we paid for is unacceptable. The men setting up their products didn't address the dirt or mud until we pointed it out and even then we were made to feel as though it was something expected.
Further, when they came to "make it right" they spent 20 minutes wiping the roof of the tent down where they could reach and the tops of the chairs after we waited an entire day for them to come. They stated that they got "as much as they could" as though we were asking for something more than we should expect to get. Not once did we receive an apology for the quality of the products we received. You could still write "dust" in the amount of dirt and dust that was left on them after they were "cleaned".
We lost a day and a half cleaning and fixing all of the products that we rented from them so that they were up to par for our guests. We lost moments in those days leading up to our wedding that we can not get back; that were supposed to be spent together with family, calmly and happily preparing for a day we had spent countless hours planning for. Instead they were spent apart scrubbing and polishing chairs, painting tent poles, and stressing over products that were supposed to be given to us in special occasion condition per our rental agreement, countless conversations and their own advertisements.
We were appalled by the way we were treated by this company. They never made us feel as though they cared about any of the issues we brought up. Neither my husband or myself or our families would ever recommend them to anyone. The catering staff was polite and did what was expected but there is an obvious communication problem between the two sister companies and the owner did not care one bit about making it right with us. It has been a month since our wedding and we are still waiting to get back belongings of ours that this company accidentally took from our property on the day of our event. They don't return phone calls or emails promptly and don't seem to care once they get your payment. read more
