After spending well over $100k and well over a year of missed due dates, excuses, and unreliable products, I decided to shut down our site/application because the money was gone. Their false promises of outstanding marketing plans to go along with a product that continuously had errors and downtimes would hurt any small business, whether the site was complex or not. After hiring another design team, I found that the work that Tag Team had completed was all "plug-ins" and free accessories that had expirations. The products that I had paid Tag Team for turned out to be free and had expirations that I wasn't even aware of. This left me with a product that was unusable and could not be repaired without a complete overhaul. Even the second design team (in India) could not believe the fraudulent design that was ensuring future maintenance contracts that Tag Team was hoping to secure, in order to keep their business thriving. When the new design team attempted to reach Tag Team for questions, the business owner, Terry Taggart, hung up on them. When I tried to call and speak to someone, Terry replied, "I knew you'd come crawling back to me," but he refused to answer any questions.
On a professional level, Tag Team's designers and marketing teams turned over at least 4 times during our contract. Major business partners would be there one day and gone the next, with no explanation regarding what happened. This left huge holes in our process for the project, needing to be filled. Kyle is a nice and talented designer, but acts as a child when he doesn't get his way and pretty much only cares about golf and the Broncos. Also, during our contracted project time, I had no contact with Terry, until he sensed that the well was running dry. I was seeking out help and he came at me with demanded future contracts and higher pricing for an already failing product.
While I own part of the failure of my website/business, Tag Team Design mislead and under delivered. My fault is in believing in them and continuing to use them, even were there were red flags.
I would also beware of good reviews for this company, because they are too well written. Only a fool would believe, and trust me, I was a fool. read more