I returned a little over a month after my first visit because I wanted to give the restaurant another chance. The first time, they had barely opened, so I was willing to be patient and understanding. Unfortunately, the same problems are still happening, and at this point they feel less like normal growing pains and more like signs of a restaurant that does not yet know how to manage basic operations. That directly affects the customer experience because it makes a simple takeout order feel frustrating, uncertain, and harder than it should be.
The food was inconsistent. The beef and pork tacos in the three-taco dinner were excellent, with outstanding flavor. However, the chicken taco had no flavor at all, just as it did during my first visit. The beans were extremely salty, and the rice was plain and unremarkable. For the price, I expected the full meal to be more consistent and better executed. When part of the food is excellent and other parts are disappointing, it makes the overall experience feel unreliable rather than enjoyable. That kind of inconsistency makes it difficult for customers to feel confident recommending the restaurant or returning regularly.
The ordering process is unnecessarily confusing. In 2026, customers expect either a working online ordering system or very clear instructions telling them to call the restaurant. Instead, the website's "order online" option leads to a message saying online orders are not available, but it does not clearly explain what to do next. Customers have to go back to the home page, search for the phone number, and figure out on their own that they should call to place an order. That is a basic restaurant communication issue, and it should have been fixed immediately. It also creates unnecessary friction for customers before they even get their food. Every extra obstacle gives customers another reason to order somewhere else.
I was also told again that the online ordering issue was due to a new computer system. I heard the same explanation several weeks ago, and it no longer sounds credible. If online ordering has not worked since the restaurant opened, continuing to frame it as a temporary "new system" problem feels misleading. At a minimum, the restaurant should be direct with customers and clearly state that online ordering is not available. Repeating the same explanation without fixing the problem damages trust and makes the customer feel dismissed rather than helped. Once customers stop trusting what they are being told, it becomes much harder for a new restaurant to earn loyalty.
The most upsetting issue was the credit card fee. After my food charge went through, I was then required to agree to pay the credit card processing fee that restaurants typically absorb as a cost of doing business. Given that the food is already expensive, passing that fee on to customers felt unreasonable. More importantly, it was not clearly disclosed before checkout. Telling customers about an added fee only after they are paying is not just poor communication; it shows a lack of understanding of basic customer service and restaurant management. It also puts customers in an uncomfortable position at the point of payment, when the decision to order has already been made. This kind of surprise fee can make customers feel taken advantage of, and that is exactly the kind of experience that prevents repeat business.
Overall, the experience came across as disorganized, unclear, and inexperienced. The issue is not simply that the restaurant communicates poorly. The bigger issue is that basic things--clear ordering instructions, honest information about online ordering, consistent food quality, and upfront disclosure of extra fees--are not being handled well. These issues affect the entire customer experience by creating confusion, inconvenience, frustration, and a loss of trust. They also have real consequences for the restaurant: customers may choose not to return, may hesitate to recommend it, and may view the business as poorly run even if parts of the food and atmosphere are good. I wanted to like this place--the space is adorable, spotless, and some of the food has improved--but the repeated problems make the restaurant feel unreliable. For these reasons, I will not be returning. A restaurant does not have to be perfect to earn repeat business, but it does need to be honest, organized, consistent, and respectful of customers' time and money. Based on both of my visits, this restaurant has not met that standard. read more
